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General discussion (archive)Did anyone else have problems with GOG Weekend Promo?(18 posts)(18 posts)
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Posted February 17, 2014
Did anyone else have problems with GOG Weekend Promo? A friend wanted to get me one as gift but his bank was charged,i didnt get the email & the games were still in his cart w00t...
When is support answering tickets??? It's weird considering this is a very huge week-end promo & In case of hardware/software glitches etc ..pfff... xD
Post edited February 17, 2014 by andreyllidan
Posted February 17, 2014
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andreyllidan: Did anyone else have problems with GOG Weekend Promo? A friend wanted to get me one as gift but his bank was charged,i didnt get the email & the games were still in his cart w00t...
Have your friend check his gifts tab in under "my account". If his purchase went thru, the gift code should be there (he might've mispelled your e-mail or something). If it's not there and games did not come to his account either, he should contact support.
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andreyllidan: When is support answering tickets??? It's weird considering this is a very huge week-end promo & In case of hardware/software glitches etc ..pfff... xD
Standard polish business hours in weekdays (around 8:00-16:00, UTC +1). They do tend to have skeleton crew on weekends and outside business hours in case or emergencies.
Posted February 17, 2014
They will answer you back for sure, since it was weekend your ticket might be answered a bit later. They have to answer lot of mails during the promo's and no one is at the offices during the weekends I think.
Posted February 17, 2014
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Zurvan7: They will answer you back for sure, since it was weekend your ticket might be answered a bit later. They have to answer lot of mails during the promo's and no one is at the offices during the weekends I think.
Actually his friend is the one that should send the support ticket as game was purchased from his account. Information about transactions is confidential and GOG staff would have to talk about them with andreyllidan's friend (who made the purchase) and not with andreyllidan.
Post edited February 17, 2014 by Petrell
Posted February 17, 2014
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Zurvan7: They will answer you back for sure, since it was weekend your ticket might be answered a bit later. They have to answer lot of mails during the promo's and no one is at the offices during the weekends I think.
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Petrell: Actually his friend is the one that should send the support ticket as game was purchased from his account. Information about transactions is confidential and GOG staff would have to talk about them with andreyllidan's friend (who made the purchase) and not with andreyllidan.
Yes mate i never said I opened the ticket,my friend opened the ticket :D
Posted February 17, 2014
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Petrell: [..] They do tend to have skeleton crew on weekends and outside business hours in case or emergencies.
Oh no, those Skeletons (that cheated Russian men) again? XD
Posted February 17, 2014
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Petrell: [..] They do tend to have skeleton crew on weekends and outside business hours in case or emergencies.
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phaolo: Oh no, those Skeletons (that cheated Russian men) again? XD
Yes, those damn undead are everywhere taking our jobs and our women! Damn them! ;-p
Posted February 17, 2014
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phaolo: Oh no, those Skeletons (that cheated Russian men) again? XD
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Petrell: Yes, those damn undead are everywhere taking our jobs and our women! Damn them! ;-p
http://www.youtube.com/watch?v=ChlW283_33s
Posted February 17, 2014
Well this sucks,my friend didnt get a response from them & the games arent in any tab either ...
WTF are they doing???????????????????What is this sorcery... xD
They should have a live chat for emergency stuff like these :| Especially since there arent people working in the week-end i think & when promos like this end up with bad hardware/software glitches pfff...awesome...
Post edited February 17, 2014 by andreyllidan
Posted February 17, 2014
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andreyllidan: Well this sucks,my friend didnt get a response from them & the games arent in any tab either ...
WTF are they doing???????????????????
They took the weekend off as is customary in the wild jungles of Poland.

What is this sorcery... xD
No, labour law.

They should have a live chat for emergency stuff like these :| Especially since there arent people working in the week-end i think & when promos like this end up with bad hardware/software glitches pfff...awesome...
Explain to me how exactly that constitutes an emergency. Is someone's live in danger? Will the matter be unsolvable if not dealt with immediately? Will we have to welcome our new insect overlords?

Chillax and let support deal with it when they get to your ticket...
Post edited February 17, 2014 by Randalator
Posted February 18, 2014
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andreyllidan: Well this sucks,my friend didnt get a response from them & the games arent in any tab either ...
WTF are they doing???????????????????
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Randalator: They took the weekend off as is customary in the wild jungles of Poland.

What is this sorcery... xD
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Randalator: No, labour law.

They should have a live chat for emergency stuff like these :| Especially since there arent people working in the week-end i think & when promos like this end up with bad hardware/software glitches pfff...awesome...
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Randalator: Explain to me how exactly that constitutes an emergency. Is someone's live in danger? Will the matter be unsolvable if not dealt with immediately? Will we have to welcome our new insect overlords?

Chillax and let support deal with it when they get to your ticket...
Well it's so easy for you to speak huh....
And today's Tuesday pfff....so i guess there's probably lots of support tickets since it's taking this long.
I had high expectations from GOG ..... After getting all games on Steam,GOG was the next i planned to get all the games on (oldies but goldies that most platforms/retailers don't have :D ofc for some oldies but goldies i wasnt gonna wait to collect all Steam games anyway, some have priority like Heroes of Might & Magic 3 Complete etc ) But now this problem hmm -.- ....
Also no need for sarcasm dude ;) you got too much spare time i guess eh.
These issues will probably take quite a few days since it wasn't solved during the week-end (Week-end Promo ,Randalator dude, DDDUUUH? They were surely optimistic on the hardware and/or software to leave the customers who had issues,boiling :D ) and it wasn't solved untill now either & it's Tuesday. SO you might understand why in my mind i say nice stuff about your familly tree Randalator :D and all the trolls wannabee.
+ No official post on why it's taking so long since there are probably multiple support tickets if it's taking so long in the first place :D So go troll somewhere else Randalator.
Post edited February 19, 2014 by andreyllidan
Posted February 18, 2014
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Randalator: They took the weekend off as is customary in the wild jungles of Poland.

No, labour law.

Explain to me how exactly that constitutes an emergency. Is someone's live in danger? Will the matter be unsolvable if not dealt with immediately? Will we have to welcome our new insect overlords?

Chillax and let support deal with it when they get to your ticket...
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andreyllidan: Well it's so easy for you to speak huh....
And today's Tuesday pfff....so i guess there's probably lots of support tickets since it's taking this long.
I had high expectations from GOG ..... After getting all games on Steam(Got arround 500 so far ),GOG was the next i planned to get all the games on (oldies but goldies that most platforms/retailers don't have :D ofc for some oldies but goldies i wasnt gonna wait to collect all Steam games anyway, some have priority like Heroes of Might & Magic 3 Complete etc ) But now this problem hmm -.- ....
Also no need for sarcasm dude ;) you got too much spare time i guess eh.
These issues will probably take quite a few days since it wasn't solved during the week-end (Week-end Promo ,Randalator dude, DDDUUUH? They were surely optimistic on the hardware and/or software to leave the customers who had issues,boiling :D ) and it wasn't solved untill now either & it's Tuesday. SO you might understand why in my mind i say nice stuff about your familly tree Randalator :D and all the trolls wannabee.
have your friend check his spam box as sometimes our emails end up there :)
Posted February 18, 2014
Okay thank you
Post edited February 19, 2014 by andreyllidan
Posted February 18, 2014
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JudasIscariot: have your friend check his spam box as sometimes our emails end up there :)
Actually, now that I think about it, shouldn't there be two messages? Purchase confirmation for the purchaser and "you have received a gift" message for the recipient. Also, as I said earlier, the gift should be in buyers gift tab under my account as well.
Post edited February 18, 2014 by Petrell
Posted February 18, 2014
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JudasIscariot: have your friend check his spam box as sometimes our emails end up there :)
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Petrell: Actually, now that I think about it, shouldn't there be two messages? Purchase confirmation for the purchaser and "you have received a gift" message for the recipient. Also, as I said earlier, the gift should be in buyers gift tab under my account as well.
That I am not sure of myself but it's still best to check the spam box :) I had one fellow asking us on FB about why he's not getting any answers from Support when it turns out the answer was, you guessed it, in his spam box :)
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Community
General discussion (archive)Did anyone else have problems with GOG Weekend Promo?(18 posts)(18 posts)
(18 posts)