It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussion (archive)Customer service issues?(7 posts)(7 posts)
(7 posts)
Pages:
1
This is my favourite topic
Posted December 10, 2014
Has anyone had any trouble over the past couple days getting a hold of customer service? I have a ticket in that is 4 days old and haven't heard anything from them.
Do we need to send someone in to go check on them?
Posted December 10, 2014
avatar
Kristophwendel: Has anyone had any trouble over the past couple days getting a hold of customer service? I have a ticket in that is 4 days old and haven't heard anything from them.
4 days old? So you sent it Friday afternoon?

Usual response time is 2 business days, though during times with increased support tickets (like sales) it may take a bit more. Also, during times with increased ticket volume, tickets are prioritized.

Also, you did get the automated message when you sent your ticket, right?
Posted December 10, 2014
I sent a request November 13. :P
Posted December 10, 2014
avatar
Kristophwendel: Has anyone had any trouble over the past couple days getting a hold of customer service? I have a ticket in that is 4 days old and haven't heard anything from them.
avatar
JMich: 4 days old? So you sent it Friday afternoon?

Usual response time is 2 business days, though during times with increased support tickets (like sales) it may take a bit more. Also, during times with increased ticket volume, tickets are prioritized.

Also, you did get the automated message when you sent your ticket, right?
Yeah I got the automated message and email them for a status update with no avail. It was for a billing issue so I figured it would have been handled pretty quickly
Posted December 10, 2014
avatar
Kristophwendel: Yeah I got the automated message and email them for a status update with no avail. It was for a billing issue so I figured it would have been handled pretty quickly
Billing issues are usually handled quite fast. Unsure if replying to the email changes the queue though.
If you don't have an answer today, I'd suggest PM a blue tomorrow to ask for an update.
Posted December 12, 2014
avatar
Kristophwendel: Yeah I got the automated message and email them for a status update with no avail. It was for a billing issue so I figured it would have been handled pretty quickly
avatar
JMich: Billing issues are usually handled quite fast. Unsure if replying to the email changes the queue though.
If you don't have an answer today, I'd suggest PM a blue tomorrow to ask for an update.
Whelp still nothing and I pm'd a blue also to no avail. I hate to have to go through PayPal but it looks like I might have to.
Posted December 12, 2014
im waiting for a week now and no response
Pages:
1
This is my favourite topic
Community
General discussion (archive)Customer service issues?(7 posts)(7 posts)
(7 posts)