tbh the d2d sale has been done before on plus not i pre ordered here

Don't be ignorant. GOG is owned by the same company that gets profits from the sales on D2D. Do you honestly think they wouldn't want you to buy the game, even if it was from another source? That's like Valve deleting your post on the Steam forums because you link to a store selling Half Life 2.

And about those 5 games: I already own all of them in some shape or another so it's not a big incentive. Deduct $26 from the $60 and you'd be there but I just can't afford games at full price right now - I NEVER buy them at more than £25 which is the absolute limit - right now I'd be paying close to £40. As much as I want to support Redprojekt (I did buy three copies of The Witcher) I'm in a period where I have to save as much as possible because of financial insecurity and I'm sure there's those out there that can't afford $60 either but would still gladly pay $35 which is still at least $20 profit for Redprojekt.

Well by all means, feel free to put the link on CD-Project forums. It still seems really, REALLY weird to post it here. And yeah, I actually do think Valve would delete that: For one, they delete EVERYTHING, furthermore, it's in their best interest that people buy it from their own store anyway. That works for GoG too. So yeah, it still seems rude.

After appllied the coupon code on the US site of D2D :

Subtotal:
$35.96
Tax:
$8.99


Total Cost:
$44.95

And if it was the Bioware / EA Forums - you would most likely have your account banned. Post in the Game Sales Topic that's what its for. Don't make a new topic like this and expect not to be criticized. I for one will be Buying the Retail Collector's Edition and the GOG Release DRM Free Version. While at face value your argument seems valid - a new game will be supported by the developer / publisher not the way GOG has to support the old games distributed here.

I expect any support ticket for TW2 on GOG would just get redirected sraight to CDPR

My argument is perfectly valid. GOG has no reliable support mechanism in place. As such, they're not getting my money. It doesn't matter who they tell you to redirect your support queries to, just like Steam, etc., they still need to provide a manner in which queries are acknowledged and can be tracked, stored and referred to at any time.

And that for me, is a huge warning flag when a game costs full price, regardless of whether I actually require the support or not.

So do you follow the same logic in regards to buying a game say at WalMart or Amazon or Gamestop. All support issues for the New Game will be handled by the developer / publisher not the point of sale. GOG needs to Support the Games they sell here because they alter them in effect becoming the "developer / publisher" while after the sale of The Witcher 2 all support will be handled by CD Projeckt, GOG is only another outlet POS for this game and nothing more.

First, you appear to be misunderstanding the type of support required. If, for example, you can't download a product from a store, you don't submit a support request to the developer. You submit it to the store. It's their problem. If the game constantly crashes or displays strange behavior, you don't contact the store, you contact the developer and in the event they can't solve it and a refund is subsequently required then you contact the store.

This is true of all digital distributors, despite the BS no refund policy they try to get away with.

The same is true of retail. If there's a problem with the media (which is something the store is responsible for) they handle it.

Now to your specific examples (of which only one applies to me):

Amazon have a fucking good support system and have helped many a time when there has been an issue with a product, be it a DVD or PC game, which can be attributed to them. As I can't buy PC games in B&M stores here, I couldn't tell you how they'd handle such an issue. Although most likely, they'd replace the game with a new copy -- as they do for console games.

So to answer your question, when purchasing PC games digitally, I apply the same logic to every single store I use. I don't buy full games from Steam, for example due, in part, to their shite support (which is still miles better than the support here). I buy games full price from GamersGate as, so far, their support and willingness to offer refunds when an issue cannot be resolved, is excellent.

I think I'll stick with my GoG pre-order, even if it's a little more expensive (though the "free goodies" do balance things out some). With any other game, I'd have no loyalty to who I buy I from, but I enjoyed The Witcher so much and respect what GoG is trying to do, so you have my purchase.

You are correct as I in fact I did not understand you were referring to an issue like bad media. I have never had an issue with any GOG Game in that respect but would liken a return to re-downloading because of a corrupt file. Which, again has never happened to me on GOG. In those types of instances I would grant you your point but I was not thinking on those terms because once again it has never happened to me.

I also buy from GG and D2D. Between these three digital distributors I have yet to I have any issues that would require a support call except for getting cd keys from GOG. Which have always been handled promptly. Just lucky I guess.

You know, GOG's forum is slowly, but steadily, becoming like Steam's forum.

EDIT: I see people are happy with the "free goddies". Who gives a fuck about "free goddies"... I'm buying TW2, not some old game that looks like a piece of crap right now.

For a new game if they manage to let us download it successfully at a decent rate then I don't know what else we'd want.

If someone has problems downloading and GOG doesn't respond, well then yeah, that's an issue. I'm not excusing GOG of past transgressions on this point, somehow I think this might not be an issue for TW2 (note the bandwidth testing they are doing). I think they'd like to not screw the pooch on this one.

As pre-orders go, they're actually not collecting the money until they "ship" so that's good. Amazon does that but they're huge. Anyone small I pre-order from takes all or a portion of the money up front.

I've preordered from GOG, but the pre-order exclusives (different DLC depending on where you buy the game) almost kept me from buying it.

Please let this be a one off mistake, and next time let all your customers have the same product (I am talking about the game, not "extras" such as sound tracks etc).