Posted February 26, 2012
![Elenarie](https://images.gog.com/3778a78fe33b5782166e184ef1250dae9b86cb067941e07f668358bff8f1eed4_forum_avatar.jpg)
Elenarie
@tweetelenarie
Registered: Sep 2008
From Sweden
![Expack](https://images.gog.com/25f795bc5c31b54adcea44f3f744d1ee1c9517b79bf3bbc7a436fb6db007d2fb_forum_avatar.jpg)
Expack
Nuke Jockey
Registered: Aug 2010
From United States
Posted February 26, 2012
I think what he means by 'a real person' is probably closer to "someone who isn't from a call center located in India, the Bahamas, or some other location where the support person is really just someone hired to read from a list of responses and speaks my native language poorly."
![Aver](https://images.gog.com/a8952f7c64a36dab6899f167e4a0a60be00a60d4809b2ceadce0c00c1acc1a5a_forum_avatar.jpg)
Aver
New User
Registered: Jan 2011
From Poland
Posted February 26, 2012
![avatar](/upload/avatars/2012/02/f0a0d2caaab042108c095da82d27ed1cb6a42f89_t.jpg)
In DS 2 they added quick time events that you had to pass (like this guy with screwdriver) and because I couldn't win QTE, I couldn't progress any further. I found this tip about VSYNC but it didn't helped me and many others. Fortunately I managed to get through it using trainer that slows time.
![avatar](/upload/avatars/2011/10/065fcd9b6286e64fc420672f1ec38e2e8338cc97_t.jpg)
![GamezRanker](https://images.gog.com/ab1f6af650fecda80f1feec780b0bbe54c9ae2f59a0eef7d64541cf9bec89833_forum_avatar.jpg)
GamezRanker
Disagreement Verboten!
Registered: Sep 2010
From United States
Posted February 26, 2012
![avatar](/upload/avatars/2011/10/065fcd9b6286e64fc420672f1ec38e2e8338cc97_t.jpg)
![avatar](/upload/avatars/2012/02/f0a0d2caaab042108c095da82d27ed1cb6a42f89_t.jpg)
![Aver](https://images.gog.com/a8952f7c64a36dab6899f167e4a0a60be00a60d4809b2ceadce0c00c1acc1a5a_forum_avatar.jpg)
Aver
New User
Registered: Jan 2011
From Poland
![Stiler](https://images.gog.com/69087590a2321033263a2c4967a18ab8ed2ffb5621cf634cb9f5bbdbda91a65d_forum_avatar.jpg)
Stiler
witty title
Registered: Sep 2008
From United States
![Tormentfan](https://images.gog.com/6c74a95f4e98e5dc9bd0cbf5d0ea2c64623cbd305b13d05a9980d9630a1fb3bf_forum_avatar.jpg)
Tormentfan
Sim Salla Bim
Registered: Nov 2010
From Other
Posted February 26, 2012
![avatar](/upload/avatars/2011/11/535023a35f48fa3faeae902bf07584fcd256b454_t.jpg)
While the service itself is great, and most games work ok. When you do buy that one game and have problems with it working, I just have had 0 luck with gog support.
SEnd in emails, get no response. Eventually figured it out through forum posts with other users who had the problem.
However I never did receive a single response from the gog support.
The excuse of GOG not having access to all configuration, blah, blah.. etc.. doesn't fly in my book.. it's GOG who make the money for it.. their only job is to fix existing game.. they're not actually making them, so if they can't even get that right.. what's the point in paying them?.. I can get buggy versions anywhere, and with some of the games sold here, I wouldn't even have to pay for them.
No.. GOG's DUTY, ANYONE'S duty in this situation, is to do their job properly, to get all they're games working for ALL of their customer.. or quite frankly they aren't worth giving money too.
Keep on at them if you haven't received a response, make a pain of yourself if you have to.
HOWEVER, having said all this, I have a ticket in at the moment, and my number of responses from them have been quite satifactory....I can't complain from that standpoint.
Post edited February 26, 2012 by Tormentfan
![GamezRanker](https://images.gog.com/ab1f6af650fecda80f1feec780b0bbe54c9ae2f59a0eef7d64541cf9bec89833_forum_avatar.jpg)
GamezRanker
Disagreement Verboten!
Registered: Sep 2010
From United States
Posted February 26, 2012
It's GOG's duty to make the games work for everyone? Please.....100% workability is anything but feasible when dealing with making many old games work on new hardware.
![lowyhong](https://images.gog.com/16f9e36f2f49a765d4571a5a2e393ceb2ab536f1dc51a984d1ba33336c6e570d_forum_avatar.jpg)
lowyhong
resident bff
Registered: Dec 2008
From Singapore
Posted February 26, 2012
I can attest to this. Not that I can come up with a solution, mind, but that's been my observation too.
![v o i d | flower](https://images.gog.com/25bf978f04fd15aff5866e1ea04c3395f339371114bc47f06f89eba77df67208_forum_avatar.jpg)
v o i d | flower
Gloomy User
Registered: Mar 2010
From United States
Posted February 27, 2012
![avatar](/upload/avatars/2011/10/065fcd9b6286e64fc420672f1ec38e2e8338cc97_t.jpg)
Basically, if tons and tons of people are having the same problem, GOG should address it, and if they don't have the people available to do so, either don't release it or put a warning on the game page, much like they did with DK2 (although they were pretty late with that warning)
Now, if a small number of people are having a weird issue here and there, well, that's PC gaming. That's where the community can come in and try to help. GOG can't make the game run on every PC out there, especially since they have almost no access to the source code, which I think a lot of people believe they do.
GOG is doing a good job, and they show they do care a number of times like when they finally got the DOS version of Earth 2140 and such, but they can really improve upon some things to make them the best. I think one of the things stopping this is the small team.
![Skunk](https://images.gog.com/c3f4425594a053bb00b1747e7dce16ba6a5f3bf3955c80cc0824a93558a0928a_forum_avatar.jpg)
Skunk
Hello, GOG staff. Please remove my forum posts.
Registered: Sep 2010
From United States
Posted February 27, 2012
I thought this was going to be a sarcastic topic. I guess striderscales11 hasn't spent much quality time with JuriJ.
![GamezRanker](https://images.gog.com/ab1f6af650fecda80f1feec780b0bbe54c9ae2f59a0eef7d64541cf9bec89833_forum_avatar.jpg)
GamezRanker
Disagreement Verboten!
Registered: Sep 2010
From United States
Posted February 27, 2012
![avatar](/upload/avatars/2011/10/065fcd9b6286e64fc420672f1ec38e2e8338cc97_t.jpg)
![avatar](/upload/avatars/2012/01/35077a51a649ec955ef25978f0accc91ec83c95f_t.jpg)
Basically, if tons and tons of people are having the same problem, GOG should address it, and if they don't have the people available to do so, either don't release it or put a warning on the game page, much like they did with DK2 (although they were pretty late with that warning)
Now, if a small number of people are having a weird issue here and there, well, that's PC gaming. That's where the community can come in and try to help. GOG can't make the game run on every PC out there, especially since they have almost no access to the source code, which I think a lot of people believe they do.
GOG is doing a good job, and they show they do care a number of times like when they finally got the DOS version of Earth 2140 and such, but they can really improve upon some things to make them the best. I think one of the things stopping this is the small team.
![Elwin](https://images.gog.com/5bb7faec170cd6135b098f59369045ff0b046a5fe97e2f55b2c832496e8ab260_forum_avatar.jpg)
Elwin
Gdfsgsdfhgsdfghs
Registered: Jan 2009
From Lithuania
Posted February 27, 2012
![avatar](/upload/avatars/2010/12/546bfd230d56d599334d66f6f3f6218f7f46bf2a_t.jpg)
![avatar](/upload/avatars/2011/10/065fcd9b6286e64fc420672f1ec38e2e8338cc97_t.jpg)
The same thing they've said million times on different occasions for different games, but it's nice they actually cared enough to write it once again.