yyahoo: Just my 2 cents (or maybe *1* cent). Everyone seems to be under the impression that Best Buy is doing well financially. They're not. Now, I'm not going to get into some argument about corporate officers and CEOs and how much money they make and how right or wrong that is. What I will say is this. Those corporate officers/millionaires didn't make that mistake. Some poor goober living paycheck to paycheck did. If they honored this pricing mistake, he probably wouldn't have to worry about living paycheck to paycheck anymore and not in a good way. I don't know how many "mistakes" were sold, but it sounds pretty substantial. Best Buy is on the precipice of doing a "Circuit City". This type of situation couldn't help. Then, sure, all of those jerk CEO's and corporate officers would lose their pretty paychecks, but so would all of the cashiers and stock-room guys, etc. I just can't see how anyone could be upset that they weren't given a game for free (that's really what's happening here, one penny?) unintentionally. But I guess that's just me. Oh well, carry on.
I agree 100% with everything you've said. Frankly I don't want to see anyone lose their job over this error. However, if Best Buy is teetering on the precipice of bankruptcy, they mostly have themselves to blame. Granted plenty of external factors have pushed them closer to the edge but many other factors in their complete control have contributed to their impending demise.
Take customer service - BB has one of the worst track records in this regard. Take pricing - if you look on the first page of a Google search, you'll find that California state had to MAKE them fix how they deal with advertised/shelf pricing. I could go on but I won't.
Now I'm sure BB is doing everything they can to fix their image but it may be too little, too late. This latest "error" just goes to show that BB probably won't gain enough ground to keep them from going over the edge. And that is really too bad - they could be a GREAT company but sadly it appears that the status quo of their corporate culture remains firmly fixed in place. Take for example the changing of their online policy immediately AFTER this pricing error debacle - that kind of behavior spells out exactly BB's corporate strategy "Let's only fix problems after they become HUGE problems." BB isn't thinking outside of the box in terms of risk or how can we really improve customer service or how can we prevent damaged/defective merchandise, etc... It's a clear case of only closing the barn door after the cow has run away.
Ultimately I did not expect to nor did I want the one cent game - I really just do not want to see another huge employer go over the edge taking thousands of employees with them. And we DO need physical stores - not everyone can or wants to buy all of their electronics online. And one less retailer means less competition and increased prices at the few remaining stores plus less and less varied selection on the shelves.
Anyway, I find this whole thing to be really sad.