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General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)
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This is my favourite topic
Posted July 15, 2013
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HereForTheBeer: As a business owner, it's a bit disheartening to read that people are okay with taking advantage of what should be a painfully obvious simple mistake like, say, pricing a new AAA title at a penny.

This is one thing holding me back from opening a web store to sell goods - misplacing a decimal point and putting it live on a retail website can wipe out months of hard work and potential income. More disheartening is that some folks would further think: "Serves him right, he's just a morally-corrupt and greedy businessman out to screw us over."

Sooo glad I'm not in retail, dealing with that thought process.
Dude, I never said it's okay. The people who take advantage of obvious mistakes are greedy vultures and maybe some really really naive people. I don't mind people doing it if they hate the corporation though. Why should someone not take advantage of a corporation he or she hates? But a store should honor their deals.
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langurmonkey: No my words are real unlike yours. I'm not a bullshitting sack of shit like you. If I tell someone, I will do something. I do it. If I make a deal with someone. I honor that deal even if I fucked up and the deal will hurt me badly. Nobody said being a responsible adult is easy. Sometimes it means you have to suffer time to time...
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stoicsentry: You dare challenge my honor? DRAW YOUR BAT'LETH AND PREPARE TO MEET KORTAR!!!!
Name the time and place.

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Gonadius: I'll quote you a bit from a fantasy book (Waylander by David Gemmell) I re-read a few days ago:

So by people taking advantage of an error, they are forcing price rises to cover the loses, leading to more people thinking its alright to take advantage of the company as its greedy, leading to more bad feeling on both sides.
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hedwards: No, by people taking advantage of an error, it ensures that the shop won't be able to advertise incorrect prices in the future.

That analogy is absolutely ridiculous. The cashier generally counts the coins, and the customer rarely bothers. So, by your way of thinking the merchant is somehow entitled to make up for his mistake by purposefully stealing from somebody else.

Bottom line is that BB is legally obligated to sell the copies that they offered for sale and confirmed as being sold. Just because you have these imagined responsibilities does not mean that law doesn't apply.
I never saw it that way until now. By taking an advantage of an error, you are teaching a corporation, some responsibility.
Post edited July 15, 2013 by langurmonkey
Posted July 15, 2013
Ooooooh shiiiiiet.

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.


EDIT : Don't hate me please.
Post edited July 15, 2013 by varthshenon
Posted July 15, 2013
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langurmonkey: Nice try though, for a moron.. An apology is not good enough. LOL What should I do to make good? Buy him a new car?
He was being ironic, but you failed to understand it.
Posted July 15, 2013
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varthshenon: Ooooooh shiiiiiet.

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.
Translates to, we are not responsible for anything because we suck.
Post edited July 15, 2013 by langurmonkey
Posted July 15, 2013
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varthshenon: Ooooooh shiiiiiet.

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.
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langurmonkey: Translates to, we are not responsible for anything because we suck.
I grabbed that from their site about Condition of Use, so don't hate me. And don't blame me.
Posted July 15, 2013
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langurmonkey: Translates to, we are not responsible for anything because we suck.
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varthshenon: I grabbed that from their site about Condition of Use, so don't hate me. And don't blame me.
I'm just explaining things...

I should buy a T shirt with similar text on it. I wonder if it would work. With no more responsibility, life would be so grand. I could just walk up to someone, kick him in the nuts because I was really drunk and the police officer would read my shirt and be like, Damn, I can't arrest you because you aren't responsible for anything. I'd marry a woman, then cheat on her, then disappear on her and leave her homeless because I failed to realize how ugly she was when we first met. I'm not responsible for anything, after all. Life would be so grand. I'd make deals with people, take their money and disappear because later I realized I made bad deals even though those people were counting on me and by backing out, I fucked things up for their businesses. I'd give them their money back of course but damage already done. But who cares? Not my problem. Ahh, the life of no responsibility. With such a shirt, I could cheat on my next wife, and tell her, honey, I made a mistake, I got drunk and then wasn't able to control myself. And then she will be like, okay, no problem after seeing that I'm not responsible for anything!
Post edited July 15, 2013 by langurmonkey
Posted July 15, 2013
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varthshenon: I grabbed that from their site about Condition of Use, so don't hate me. And don't blame me.
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langurmonkey: I'm just explaining things...

I should buy a T shirt with similar text on it. I wonder if it would work. With no more responsibility, life would be so grand. I could just walk up to someone, kick them in the nuts and the police officer would read my shirt and be like, Damn, I can't arrest you because you aren't responsible for anything. I'd marry a woman, then cheat on her, then disappear on her and leave her homeless because I failed to realize how ugly she was. I'm not responsible for anything, after all. Life would be so grand. I'd make deals with people, take their money and disappear because I realized I made bad deals for me. Ahh, the life of no responsibility.
Okay,
But the thing I understand now is that, it's meant to every BB costumer, clearly stated, so, they can't blame BB knowing this (Well you can blame those who posted the item, making such mistake and made people angry). If they doesn't like it, they just need to find another store.
CMIIW
Posted July 15, 2013
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hedwards: Doesn't matter, the law says that they have to honor the price.
I wouldn't be so sure about it. I don't know how US laws are, but here in Brazil stores don't have to honor deals when a mistake is so obvious that the price is completely unrealistic. Stores do have to honor their deals even when a mistake is made, but when it's obvious and unrealistic our Courts usually don't oblige them to honor these deals.

BB's TOS does state that they can correct an error and revoke the offer at anytime even if the credit card has been charged, though.
Post edited July 15, 2013 by Neobr10
Posted July 15, 2013
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langurmonkey: I'm just explaining things...

I should buy a T shirt with similar text on it. I wonder if it would work. With no more responsibility, life would be so grand. I could just walk up to someone, kick them in the nuts and the police officer would read my shirt and be like, Damn, I can't arrest you because you aren't responsible for anything. I'd marry a woman, then cheat on her, then disappear on her and leave her homeless because I failed to realize how ugly she was. I'm not responsible for anything, after all. Life would be so grand. I'd make deals with people, take their money and disappear because I realized I made bad deals for me. Ahh, the life of no responsibility.
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varthshenon: Okay,
But the thing I understand now is that, it's meant to every BB costumer, clearly stated, so, they can't blame BB knowing this (Well you can blame those who posted the item, making such mistake and made people angry). If they doesn't like it, they just need to find another store.
CMIIW
Those words posted by BB make no difference. No matter what, they should be responsible when it comes to deals. Just because they say they aren't responsible doesn't mean they shouldn't be responsible when it comes to deals.. Why are you treating such corporate douche text as the words of God?


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hedwards: Doesn't matter, the law says that they have to honor the price.
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Neobr10: I wouldn't be so sure about it. I don't know how US laws are, but here in Brazil stores don't have to honor deals when a mistake is so obvious that the price is completely unrealistic. Stores do have to honor their deals even when a mistake is made, but when it's obvious and unrealistic our Courts usually don't oblige them to honor these deals.

BB's TOS does state that they can correct an error and revoke the offer at anytime even if the credit card has been charged, though.
I'm glad i don't live in Brazil then because I wouldn't want to live in a country with courts like that. And when did a TOS = the words of God? Fuck the TOS.
Post edited July 15, 2013 by langurmonkey
Posted July 15, 2013
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langurmonkey: Dude, I never said it's okay.
I'm not singling anyone out, so don't think I'm pointing at you in particular.

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langurmonkey: The people who take advantage of obvious mistakes are greedy vultures. But a store should honor their deals.
Interesting wording, in that I see "mistake" and "deal" as being two completely different things. To me a mistake is accidentally putting Metro online for a penny, while a deal is someone deciding to sell it for a penny, intentionally posting it that way, and then having second-thoughts about it after-the-fact. This particular instance was the first, not the second, case.

How each is dealt with afterwards, well, that's where it can get tricky. In this case, I suspect most folks would be more than happy with a $25 gift card, half-off the game, or something like that. Hell, they oughta be ecstatic since they'd be getting something for nothing.
Posted July 15, 2013
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langurmonkey: Dude, I never said it's okay.
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HereForTheBeer: I'm not singling anyone out, so don't think I'm pointing at you in particular.

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langurmonkey: The people who take advantage of obvious mistakes are greedy vultures. But a store should honor their deals.
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HereForTheBeer: Interesting wording, in that I see "mistake" and "deal" as being two completely different things. To me a mistake is accidentally putting Metro online for a penny, while a deal is someone deciding to sell it for a penny, intentionally posting it that way, and then having second-thoughts about it after-the-fact. This particular instance was the first, not the second, case.

How each is dealt with afterwards, well, that's where it can get tricky. In this case, I suspect most folks would be more than happy with a $25 gift card, half-off the game, or something like that. Hell, they oughta be ecstatic since they'd be getting something for nothing.
A mistake and a deal = same thing. A mistake doesn't give you a break a deal get out of jail type card. People should pay for their mistakes. It is the right thing to do and it is good for society. And I now realize, people taking advantage of your mistake, only teaches you responsibility. When I accidentally spill something on my floor, I should clean it up. Not just say sorry and walk away. If people were counting on me for something, I should deliver because I gave them my word even if I was drunk at the time or whatever. Nobody forced the beer into my mouth. Nobody forced BB to hire the moron who made Metro Last Light only 1 cent per copy.
Post edited July 15, 2013 by langurmonkey
Posted July 15, 2013
So ToS doesn't have any meaning?


EDIT : Asking, not jerking.
Post edited July 15, 2013 by varthshenon
Posted July 15, 2013
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varthshenon: So ToS doesn't have any meaning?

EDIT : Asking, not jerking.
Well depends how they are recognized in your country but they shouldn't mean anything. Corporations shouldn't have the right to not be responsible for anything. They shouldn't have the power to just make up their own rules.
Posted July 15, 2013
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langurmonkey: And I now realize, people taking advantage of your mistake, only teaches you responsibility.
Or it makes one bitter and hostile toward those who take advantage. Isn't this how one comes to the conclusion that big business = bad? The feeling of being taken advantage of?
Posted July 15, 2013
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langurmonkey: And I now realize, people taking advantage of your mistake, only teaches you responsibility.
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HereForTheBeer: Or it makes one bitter and hostile toward those who take advantage. Isn't this how one comes to the conclusion that big business = bad? The feeling of being taken advantage of?
Why should one feel bitter and hostile if he or she is the one who made the mistake? It's not like he or she didn't do anything wrong. He or she did something really stupid. And yeah, a lot of people hate big business for taking advantage of people but they take advantage of people who didn't do anything wrong. They simply take advantage of a customer for being a customer. If I had my own online store, I'd triple check everything before putting stuff up for sale because I don't want to lose money by keeping my word. And I don't want to worm my way out of deals, generating a lot of justified hate towards me on top of ruining my reputation. I also don't want to look in the mirror and see, a person who breaks his word kind of like the boy who cried wolf. Remember that story? A boy who constantly lies to the other villagers about wolves attacking until people don't take him seriously anymore? Well backing out of deals is almost like lying. I don't want to be an adult who views personal responsibility the same way a 5 year old does.
Post edited July 15, 2013 by langurmonkey
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This is my favourite topic
Community
General discussion (archive)Best Buy screws up royally but won't make good(171 posts)(171 posts)
(171 posts)