Wishbone: They truly are worthless, aren't they? Game, too. In fact, any dedicated game store I've ever been into has left me with the same impression. Their selection is poor (the selection in my local supermarket is almost as good, albeit less well arranged), their prices are usually 20% above all other places that sell games and their employees tend to be arrogant as well as clueless.
EB Games also has the distinction of being a really uncomfortable place to shop. I don't know what it is about that place, but it just sets me on edge any time I'm in there, and it makes me eager to leave. Maybe it's the color scheme or the way the place is laid out, but it's just weirdly unpleasant. Maybe it's just because I was a big customer of theirs, until they threw out all their used PC games and downsized the new PC section.
Back in the day, there was a shop at the mall where I used to live, Software Etc. I think, that was pretty awesome. It was nothing but wall-to-wall computer software, arranged into aisles for maximum stocking potential, with most of it devoted to games. I used to love browsing there.