Posted May 11, 2014
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It is perfectly valid for someone to be so engrossed in other areas of life that they have no real idea how gaming works or what the pitfalls are. Axl Rose didn't even know what console he owned when he tried to buy Guitar Hero 3, and got the wrong one. People are ignorant. I know all about gaming, some computer stuff, and cats. I don't know anything about kids, cars, or how to sail. People will always be ignorant of things, and that's a big reason why companies get away with a lot of what they do. People in mass just don't know what is going on, and they never will. You have to get run over the rocks at least once to become aware what it's like. Lets let people go though that learning process before we jump to "you should have xyz."
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As an inn keeper it get's frustrating as hell when people don't read our web page and then blame me when they show up and see we have dogs, or don't allow smoking, or don't have any king size beds. Spend a few few weeks dealing with people (and I'm talking seriously pissed off people) who refuse to read any kind of fine print (or in the case of my web page, big bold print) and then blame you for it. Even then the consumer can take it way too far and exploit not having something spelled out for them to the point of lunacy. I actually got told off once, and god strike me down if I am lying, for not telling someone our log cabin was made of wood! Crap like this is why McDonalds now has to print "Contents Hot" on it's coffee cups for fear of a lawsuit. How far do you want this to go?
There is a place where people have to take responsibility for ourselves. You described some very good examples. What I'm looking for is some balance I think our culture is lacking. We have here someone that got burned, learned something, started a dialog about something that some people do feel is a real issue, and still gave him the business for not being in the know enough to distrust a flawed product page. If he does it again, then it's time. I'm not sure now is.
It's kind of along the lines of this recent jimquisition about buyers needing to be overly vigilant.
http://www.escapistmagazine.com/videos/view/jimquisition/8974-Buyer-Beware