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General discussion (archive)Advice Needed: Job Interview - Service Desk Support Officer(55 posts)solved(55 posts)solved
(55 posts)solved
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This is my favourite topic
Posted February 03, 2011
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reaver894: From what I gather they do have a couple more thing they try now.
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Ubivis: Something like:
Please try to plug in the power cable.
Yeah. Is it plugged in
Is your scart cable in the tv and sky box
Do you have a satelite dish <---- Yep people can be so dumb as to think you can get satelite tv without a dish
Do you have a sky account <------ Again yes people are dumb
Posted February 03, 2011
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nmillar: Well, today's interview day. If I get the job, I'll buy you a GOG! :)
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reaver894: Im a bit late but I used to work at BSKYB about 5 years ago, our tech support was as follows:
Me: please switch the sky box of at the plug socket.
Customer: OK done.
Me: now we wait for 30 seconds.
Customer: ok.
Me & Customer: *difficult silence*
Me: ok please switch it back on.
Customer: Done
Me: and is it working?
Customer: no.
Me: OK thatll be £65 to send an engineer out to fix it.
Customer: FUCK YOU I WANT TO CANCEL.
That's what I like about DirecTV, they factor that into their pricing, they will charge, but if you've been with them for a couple years without needing help they'll waive the charge without you needing to ask them to do it. And when the technician came out the problem had gone away on its own so he double checked the rest of the set up and fixed a few things which should've been done properly the first time.

But OTOH I can understand why companies charge for that sort of thing, I think that BSKYB should have had a somewhat more comprehensive script because stupidity has no bounds. Just imagine working at a Dell support line and not knowing how many discs a customer was trying to load into the CDROM at once.
Posted February 03, 2011
Well, the test turned out to be an interesting mix of questions:

Is Windows 7 a PC Operating System or a Server Operating System?

How would you restore Windows XP?

What is the difference between Outlook and Outlook Express?

Name some products in the Microsoft Office family.

A user phones you with trouble logging in. How would you troubleshoot this?

What is Active Directory?

What is a VLAN?

What are the advantages of VoIP?

And some others I can't remember.
Posted February 03, 2011
Easy:

1. Is Windows 7 a PC Operating System or a Server Operating System?
A Gaming System for Good old Games

2. How would you restore Windows XP?
Turn off / Turn on

3. What is the difference between Outlook and Outlook Express?
Outlook cost much more

4. Name some products in the Microsoft Office family.
Outlook

5. A user phones you with trouble logging in. How would you troubleshoot this?
Yelling at him, that he is an idiot

6. What is Active Directory?
A directory that is not idle

7. What is a VLAN?
The brother of VLAD

8. What are the advantages of VoIP?
I can take my number out of my country



Did I pass? :)
Posted February 03, 2011
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nmillar: Well, the test turned out to be an interesting mix of questions:

Is Windows 7 a PC Operating System or a Server Operating System?

How would you restore Windows XP?

What is the difference between Outlook and Outlook Express?

Name some products in the Microsoft Office family.

A user phones you with trouble logging in. How would you troubleshoot this?

What is Active Directory?

What is a VLAN?

What are the advantages of VoIP?

And some others I can't remember.
Very nice, that doesn't sound too bad at all! I'm really interested to see how it goes for you :) Did they happen to mention when they are planning to make a decision by?
Posted February 03, 2011
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Soggy_crackers: Very nice, that doesn't sound too bad at all! I'm really interested to see how it goes for you :) Did they happen to mention when they are planning to make a decision by?
This evening / tomorrow morning. And as it's now 6:15 pm over here, I'm guessing tomorrow morning!
Posted February 03, 2011
Fingers crossed for you, nmillar!
Posted February 03, 2011
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Soggy_crackers: Very nice, that doesn't sound too bad at all! I'm really interested to see how it goes for you :) Did they happen to mention when they are planning to make a decision by?
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nmillar: This evening / tomorrow morning. And as it's now 6:15 pm over here, I'm guessing tomorrow morning!
Good luck mate, its a very short waiting time, it took sky 2 weeks to get back to me.
PS: Never work for sky they suck soooooo badly, its no wonder the staff get so many bonuses the job is really bad.
Posted February 04, 2011
Well, the morning ended an hour and a half ago, and I still haven't heard anything. This waiting is driving me crazy!

/vent
Posted February 04, 2011
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nmillar: Well, the morning ended an hour and a half ago, and I still haven't heard anything. This waiting is driving me crazy!

/vent
Play a game or go on the jobcentre plus website, that always kills a few hours for me.
Posted February 04, 2011
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reaver894: Play a game or go on the jobcentre plus website, that always kills a few hours for me.
Lol, trying to concentrate on doing my day job at the moment! Somehow, I don't think work will appreciate me playing games ...
Posted February 04, 2011
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nmillar: Well, the morning ended an hour and a half ago, and I still haven't heard anything. This waiting is driving me crazy!

/vent
Assume they're trying to decide just how to tell you to get stuffed. That way if you get the job, it can be a nice surprise but if you don't you can at least take comfort in being right
Posted February 04, 2011
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Aliasalpha: Assume they're trying to decide just how to tell you to get stuffed. That way if you get the job, it can be a nice surprise but if you don't you can at least take comfort in being right
Yeah, I figured they'd probably phone the successful candidate first, so I've resigned myself to the fact that I haven't got the job.
Posted February 04, 2011
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USERNAME:reaver894#Q&_^Q&Q#GROUP:4#Q&_^Q&Q#LINK:25#Q&_^Q&Q#Play a game or go on the jobcentre plus website, that always kills a few hours for me.#Q&_^Q&Q#LINK:25#Q&_^Q&Q#
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Technically, I class myself as self employed, I do whatever needs doing from roofing to cash in hand at building sites, gardening decorating. Hell id probably sell my body if I though it was worth anything.

Oh and a self study student.

What I wouldnt give for a nice desk job with a regular income.
Post edited February 04, 2011 by reaver894
Posted February 04, 2011
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USERNAME:reaver894#Q&_^Q&Q#GROUP:4#Q&_^Q&Q#LINK:30#Q&_^Q&Q#Oh and a self study student.#Q&_^Q&Q#LINK:30#Q&_^Q&Q#
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Its crap eh, Id imagine you have a similar issue to me, there is pretty much no work going within a commutable distance. I live in the arse end if Fife up in Scotland, and there is about 1 company hiring and its a call centre ive already worked for (twice) in the past.
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General discussion (archive)Advice Needed: Job Interview - Service Desk Support Officer(55 posts)solved(55 posts)solved
(55 posts)solved