nono the admitted fault was during the warranty period time to call them and see how good their customer cover is

FWIW, please check the following link for information concerning actions taken within the Commonwealth of Virginia.

It lists limits, jurisdiction, etc. of various courts found within your state. Attorney you had may have bailed due to 'return on investment' grounds, weighing professional time and administrative costs versus the anticipated recovery.

Good luck, and even should you decide not to pursue the matter, a well written complaint to the Better Business Bureau in both your venue, and that of the manufacturer, may bring results.

Have been down this road a number of times, for varying reasons, and always found relief prior to needing legal counsel or adjudication. Attorney might be the best way, but not always practical or necessary. Most companies will do the 'right' thing, but some need extensive prodding to do so.

Good luck.

Edit to provide link (duh!):

http://www.consumeraffairs.com/consumerism/small_va.html

I'm so sorry - this sounds terrible.

I gotta say, don't order from CyberPower or iBuyPower (or whatever they're calling themselves now). They literally make it their business to have terrible customer service - saves on cost. I know that a lot of large companies cut corners on customer service, but these guys take it to an extreme.

Thank you.

The thing is I'm not sure what "relief" is.

What I mean is, I think UPS is going to send me a check for an amount of money. I no longer think they're going to totally walk away from this.

But if they write me a check for $500. And that $500 does in fact replace the broken case with a new case, and fixes one or two other small things that were obviously broken. Is that relief??

Defining relief seems to be a major issue in and of itself. For me, I was thinking I should have the whole thing replaced simply due to the blows it took and what may happen in the future because of them. However, I don't know if that was reasonable or not. What I do know is that now, with all that's transpired, and the fact that it's now been over 4 months, will be over 5 months soon, and will likely be over 6 before I ever get something, that even if thinking I was entitled to the whole thing initially was unreasonable, it's not unreasonable now.

Don't know if I'm making sense or not. I guess what I'm trying to say is that with the last few comments by and actions of UPS and CyberPowerPC, I don't think the end result here will be me getting nothing. I do, however, think, the end result will be me getting less, probably much much much less, than the whole thing being replaced and then from the day I get it back I"ll get to stress over what other parts are going to break and when due to the blows the machine took and know that when they do, I will be responsible.

I'm not sure everyone looking at that result would say I didn't get relief. Even though after all the aggrevation and time lost I'm at the point now where anything less than the whole thing being replaced leaves me feeling like it was unjust.

I think what you are getting would be deemed relief, and am not sure a court of law would have done more.

Hope this makes you feel better, but a dented case the amount more than covers, and the only other thing I could think of that hates shock, is the hard drive. Things might need to be reseated (cards, but not likely), but not much else.

I am a few states away, but would be glad to walk you through whatever issues you might have with it. BSOD's are often the result of an updated BIOS your pc might need, as oftentimes they rush products to market without checking (or being able to check) the interactions between the current os, all of the hardware, and specific programs you might run. Tons of variability that can account for crashes, but all can be isolated.

In any event, at least you aren't being ignored, and any help I might be able to offer will be as one friend to another.

Best of luck again.

I'm pretty sure chargebacks have to be filed within 60 days in the US (don't quote me, I'm having a brain fart just now and could be off).

Agreed which is why I've thought all along that the attorney general is a great option if there isn't satisfactory results from the PC company and UPS.

As someone posted above though, if they do make the obvious repairs you should be in pretty good shape. Again as they said too, the one component that could potentially have taken some damage might be the hard disc. On the other hand though, it might be fine. You can run a surface test on it as soon as you get the machine and find out without worrying about it down the line. If it is screwed up and you find out then, you might be able to get that replaced too at their expense. If not, a hard disc isn't too expensive to replace to get the system back in working order. Lastly, if the BSODs remain unresolved after all of this as was mentioned looking into a BIOS update is probably in order and after that ensuring the chipset, video and sound drivers are all the latest greatest may cure that as well. Even something as simple as ensuring the video card(s) are seated properly may cure that if it turns out they weren't.

I do know this: I've never met a PC yet I couldn't fix one way or another although sometimes it did require replacement parts which were always a small fraction of the cost of a replacement PC. You've already got a kind offer above for some help in this regard if you need it and you could get help from others here by posting as well when you get the thing back if you have an issues.

Better days are coming! Keep after those bastards!

Thats one heck of a customer service nightmare, my god. I will make sure to never buy anything from that company. You paid $3000...wow. You should consider buying a cheap laptop from Amazon for $350 like i did. It runs most games on low settings well, some of the newer games wont even run on low setting very well, but i'm happy with it. Its got 3Gb of memory and Dual Core AMD, i bought it 2 years ago and have never had any problems, its a Compaq. I cant afford anything better, so i just make it work for my gaming needs.

I would just like that thank everyone for their thoughts on this. I know that a guy losing his gaming computer is a very small, small, small thing in this big game we call life, so I'm sure many read this and rolled their eyes, and I can't say that I blame them. I will say though that the issue to me is just plain right and wrong. And this just seems so wrong to me and that's why it bothers me so I think.

And I want to explain my thoughts on asking for it to be replaced. The hard steel frame is bent in three places, and the top of the box has been resealed, and this is evidence to me that the machine fell completely out of the box, and landed on a hard surface, and must have fell some distance too for that kind of damage.

So I am just horrified of when I get it back, my two video cards (very expensive) both have fans on them, will fail. How can I tell if the severe blow from a significant fall didn't jar them just slightly loose?? And then when use resumes, they work further and further loose and then fail, and when the fans on a video card fail, the video card fails. Is that really being unreasonable??

Same thing with the hard drive. Same thing with the liquid cooling. In fact, the only thing I feel halfway good about would be the SSD main hard drive (I have a regular platter drive as a second hard drive). That's about the only thing in there without moving parts.

And yet, I'm not going to get it replaced, and I just know one at least one of those components, which certainly weren't manufactured to withstand abuse like that which is why all of their warranties have a disclaimer for "use and abuse for with this part was not intended", and when one does fail, two months, five months, or 8 months after I get it back, I'm on the hook for it then 100%. And I will know in my heart it was the result of this treatement.

I mean if UPS or any other shipper doesn't want to be on the hook for such expenses it's pretty simple: Don't fucking treat the packages like they're volleyballs.

It still just seems WRONG to me. I don't want any "pain and suffering" dollars for the months without my comuter, I don't want ANYTHING, EXCEPT, I want it to be replaced. And yet it looks like just replacing the case and me being on the hook for anything that fails after that is somehow deemed "fair.'

I'm sorry, no, actually, I'm not sorry, it just does NOT seem right to me. At first I was very much on the fence about whether or not thinking the whole thing should be replaced was a reasonable expectation or not. But after nearly five months without it and it's STILL sitting in California literally STILL in pieces as I'm typing this so it's STILL going to be who knows how much longer, well, then you know what?? I don't think it's unreasonable at all to demand the whole thing be replaced.

But it's not going to be. And I'll bet any takers on here a $2.99 GOG game that at least one component fails withint 9 months of me getting back. And I will be responsible for it, and that just is not fucking right.

Sorry, but I had to let off some steam there.

ADDED: You know, for some reason I never thought of this, but I would be completely happy if they only replaced the case PLUS gave me another 1 year warranty on all the parts. With that, then I wouldn't be stressing day in and day out.

Of course, there's no way UPS would willingly do that I'm sure, but I don't know why I didn't think of that before. I would absolutely LOVE that. Be 100% happy with that. Not gonna get that either.

How can you say a guy losing his gaming computer is a very small, small, small thing in this big game we call life? First of all, gaming computers are extremely expensive so automatically losing such an expensive thing is a big big deal unless you are extremely rich or wealthy. Second, for a true gamer, losing a gaming computer is like losing a beloved pet. So what happened to you is nothing someone should roll their eyes at unless that someone wants to win the asshole of the year award.

OMG, I just found out something that changes EVERYTHING for me. I go online to pay my American Express bill, and up at the top they have this info thing talking about card beneifits and it lists Extended Warranty. So, I'm wondering what the cost is and it's FREE for any merchandise I purchased with my American Express card, and it extends the manufacturers warranty an addition year or more depending on the initial warranty.

I didn't know about this, and so I contacted them to find out if my purchase of this computer qualified because I wasn't sure if this benefit was active back in 2010 when I purchased it.

And look at the response I got back!!!!! [Posted Below] I've got another year warranty on that machine, so now I do NOT have to stress out daily about what parts will fail after I get them back!!!!!

I couldn't believe my eyes!!!! This is actually all I wanted, was piece of mind. With another year of warranty, I've got that!!!

I still can't believe it. Something good actually happened in this sad, sad tale!!

[i] Response (Prakash Kashyap) 04/24/2012 12:10 PM
Dear Joseph K. Weakley Jr,

Good Morning! I hope you are doing well. Surely, I will assist you in this matter.

Yes, you are correct. You have an another year of warranty for the computer since you used your American Express Card.

Extended Warranty is a benefit available at no additional charge that can extend the terms of an original manufacturer’s warranty for merchandise purchased in full with an American Express Card account.

This information can be found at www.americanexpress.com/extendedwarranty

You can also contact our concerned department at: (800) 225-3750 (24 hours a day / 7 days a week).

I hope you find this information useful and reassuring.

If there is any other way we may be of assistance, please contact us.

I also noticed that you have been a valued Cardmember since 1976. We appreciate your loyalty and it has been a privilege to serve you since then.

Sincerely,

Prakash Kashyap [/i]

That's awesome news, OFG. Looks like things are picking up. At the very least, you will have a LOT more luck dealing with the other companies with a bank behind you.

I'm glad everything worked out for you but for me on the other hand I'm gonna be out-of-pocket for $1000 because my whole computer blew fully the whole lot so how bad is it for me then one thousand bucks and i'm only a pensioner.