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General discussion (archive)403 errors occuring duing download.(26 posts)(26 posts)
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This is my favourite topic
Posted October 17, 2013
Every time I try to download a game, I keep getting 403 errors. I am using a forced proxy server, I'm not sure if that is the cause of the problem, but last year, I was able to download all games without any issues.

What is the cause of this problem? Can it be fixed?
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Posted October 17, 2013
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mechgouki: Every time I try to download a game, I keep getting 403 errors. I am using a forced proxy server, I'm not sure if that is the cause of the problem, but last year, I was able to download all games without any issues.

What is the cause of this problem? Can it be fixed?
Which game are you having issues with?
Posted October 17, 2013
All of them. I already purchased the game, it's in my account.

But when I try to download, it gives me this error:
403 - Forbidden
Posted October 17, 2013
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mechgouki: All of them. I already purchased the game, it's in my account.

But when I try to download, it gives me this error:
403 - Forbidden
Are you downloading via browser or GOG Downloader?
Posted October 17, 2013
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mechgouki: But when I try to download, it gives me this error:
403 - Forbidden
The url you get from the "My Account" page also contains a session ID, which is the authentication. The proxy probably messes up with it, though not really sure how or why. Try using the GOG Downloader instead of direct download, and see if that helps.
Alternatively, there is the LGOGDownloader, though not sure if it will work for you or not.
Posted October 17, 2013
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mechgouki: All of them. I already purchased the game, it's in my account.

But when I try to download, it gives me this error:
403 - Forbidden
It'd best to NOT use a proxy as that's what's messing with your downloads :)

Or you can configure it to let the downloads through but I am no expert on proxies and always found them to be a pain in regions one does not discuss in polite company :)
Post edited October 17, 2013 by JudasIscariot
Posted October 17, 2013
I tested the downloader. It does work. But I really don't want to be using a client in the first place. (Otherwise I would be using Steam.)

I wanted to download it by http. All browsers have the same issue. I'm not sure whether a forced proxy server is the cause of the authentication failure.

I distinctly remember that when I try to download last year, no download client and all, it still works perfectly fine.
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mechgouki: All of them. I already purchased the game, it's in my account.

But when I try to download, it gives me this error:
403 - Forbidden
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JudasIscariot: It'd best to NOT use a proxy as that's what's messing with your downloads :)

Or you can configure it to let the downloads through but I am no expert on proxies and always found them to be a pain in regions one does not discuss in polite company :)
The proxy is FORCED. It is not my choice.

Has anyone else gotten a 403 error downloading via HTTP?
Post edited October 17, 2013 by mechgouki
Posted October 17, 2013
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mechgouki: I tested the downloader. It does work. But I really don't want to be using a client in the first place. (Otherwise I would be using Steam.)

I wanted to download it by http. All browsers have the same issue. I'm not sure whether a forced proxy server is the cause of the authentication failure.

I distinctly remember that when I try to download last year, no download client and all, it still works perfectly fine.
The downloader is NOT a client, just a downloader for our games. You also have the option to use the downloader unlike clients that are usually forced on you when you want to use some services. You can easily use the Downloader to download your games and then exit out of it and play them without it :)
Posted October 17, 2013
Using the Downloader is the, arguably, most convenient workaround, but here's how it works:

Our browser download links are (among other things) IP-sensitive, to accommodate browser download resuming while remaining secure.

This works under normal circumstances, but, unfortunately, we have learned that, in very rare cases, if a user's connection assigns a different IP when connecting to our site, and then a different IP when the actual download is initiated with our file hosting provider, an IP mismatch occurs, resulting in the 403 error. We are currently unable to resolve this issue, whilst preserving our users' ability to resume browser downloads.

If you've set up a proxy connection yourself, you should make sure that the same proxy is used for all connections, rather than only some of them.

If all of this happens in your ISP's back-end, it may be possible for your network administrator to modify your network setup so that you are issued the same IPs for both GOG.com, and our file hosting provider's servers, which you eventually get redirected to. Unfortunately I cannot guarantee if this will work, nor if the network administrator would agree to making such a change.
Posted October 17, 2013
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JudasIscariot: It'd best to NOT use a proxy as that's what's messing with your downloads :)

Or you can configure it to let the downloads through but I am no expert on proxies and always found them to be a pain in regions one does not discuss in polite company :)
Hmmm, I certainly have a proxy on this corporate network where I am now, and GOG downloads work ok for me, with and without the client. E.g. the Steam client refuses to connect to Steam servers from here, probably due to the proxy, or maybe some firewalls. EDIT: Ok Firek exlained what it is probably about, some special cases apparently.

However, I've found the GOG downloads, also with the client, to be quite flaky in case you are in some place with a flaky and slow internet. I recall I kept trying to download a couple of a bit bigger GOG games over a slow mobile connection abroad last June or July, and I kept getting failed downloads, or the GOG downloader client would somehow get confused and just complain it can't download the file anymore.

But when I moved the PC to a faster line, it worked fine. So I got the impression that if there are some failures during the download, the GOG downloader doesn't usually know how to recover from them, like just continuing the download from where it left before, and maybe redownloading parts which seem corrupted. Something like all bittorrent and other p2p clients and such do without sweat, no matter which kind of internet connection you are using.

(Then again, bittorrent clients wouldn't probably work from this network either, so...)
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mechgouki: I tested the downloader. It does work. But I really don't want to be using a client in the first place. (Otherwise I would be using Steam.)
Fortunately it is an optional client only for downloading the installer. You don't need it for running or even installing the game.

And the nice thing is that it also automatically creates a nice directory structure for your GOG game installer files, something that the http downloads do not.
Post edited October 17, 2013 by timppu
Posted October 17, 2013
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Firek: Using the Downloader is the, arguably, most convenient workaround, but here's how it works:

Our browser download links are (among other things) IP-sensitive, to accommodate browser download resuming while remaining secure.

This works under normal circumstances, but, unfortunately, we have learned that, in very rare cases, if a user's connection assigns a different IP when connecting to our site, and then a different IP when the actual download is initiated with our file hosting provider, an IP mismatch occurs, resulting in the 403 error. We are currently unable to resolve this issue, whilst preserving our users' ability to resume browser downloads.

If you've set up a proxy connection yourself, you should make sure that the same proxy is used for all connections, rather than only some of them.

If all of this happens in your ISP's back-end, it may be possible for your network administrator to modify your network setup so that you are issued the same IPs for both GOG.com, and our file hosting provider's servers, which you eventually get redirected to. Unfortunately I cannot guarantee if this will work, nor if the network administrator would agree to making such a change.
The IP mismatch is something I have gotten used to, being forced to use a proxy for so long. However, most downloads are not a problem

In fact even GOG was not a problem, until recently.

Unfortunately, I do not think I can get my ISP to do anything at all.

The reason I am posting this is because I expect GOG to be the one to do something about it. This 403 error shouldn't be happening at all. This is a problem on YOUR end, rather than mine.

I have downloaded from various websites without problems, such as uploaded.to, and mediafire.

The reason why I came to GOG, is because I don't have to deal with crappy DRM, forced online authentication or constant internet connection.

Now if I'm going to have a problem downloading from the actual servers, I might as well be pirating the games off bittorrent in the first place.
Posted October 17, 2013
I'm sorry about the inconvenience, but we had to introduce this change in order to facilitate browser download resuming - one of the more popular user requests at the time. This implementation works an all but the most convoluted network connections, and we do have a known workaround for such cases (the Downloader).
Unfortunately at this time the only "fix" for this would be to scrap browser download resuming and do a rollback.

Please note that the Downloader provides considerable benefits such as download corruption prevention, speed throttling, and multiple concurrent downloads to squeeze every bit of transfer speed out of your connection. Downloading and installing the application takes about a minute total, and you can uninstall it once you no longer need it.
I hope that this isn't a considerable inconvenience.
Posted October 17, 2013
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Firek: Please note that the Downloader provides considerable benefits such as download corruption prevention, speed throttling, and multiple concurrent downloads to squeeze every bit of transfer speed out of your connection. Downloading and installing the application takes about a minute total, and you can uninstall it once you no longer need it.
I hope that this isn't a considerable inconvenience.
This. The official downloader is awesome. I have a really crappy internet connection here ( the Steam client wouldn't even work properly for me ). It's slow, it's unreliable and I get random disconnects all the time. And yet -- when downloading games from GOG, using the official downloader, I haven't encountered a single broken download yet. It may take a while to transfer the files, but I always end up with fully functional installers ( and ZIP files, for the extra content ). I don't know how it works -- there's probably some witchcraft involved ( see what I did there? ) -- but I'm certainly a happy customer. On top of that, it's an incredibly tiny file and a very simple and efficient program. And it's completely optional and not required for anything else, other than downloads.

TL;DR: The official downloader. Use it.
Posted October 17, 2013
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Firek: Please note that the Downloader provides considerable benefits such as download corruption prevention, speed throttling, and multiple concurrent downloads to squeeze every bit of transfer speed out of your connection. Downloading and installing the application takes about a minute total, and you can uninstall it once you no longer need it.
I hope that this isn't a considerable inconvenience.
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CharlesGrey: This. The official downloader is awesome. I have a really crappy internet connection here ( the Steam client wouldn't even work properly for me ). It's slow, it's unreliable and I get random disconnects all the time. And yet -- when downloading games from GOG, using the official downloader, I haven't encountered a single broken download yet. It may take a while to transfer the files, but I always end up with fully functional installers ( and ZIP files, for the extra content ). I don't know how it works -- there's probably some witchcraft involved ( see what I did there? ) -- but I'm certainly a happy customer. On top of that, it's an incredibly tiny file and a very simple and efficient program. And it's completely optional and not required for anything else, other than downloads.

TL;DR: The official downloader. Use it.
DITTO THIS.
If it wasn't for the GOG downloader I wouldn't be able to download games at all. And then I wouldn't be playing games all day. And I'd have a life. And I do something with myself and make the world a better place instead of sitting here 24/7 growing mold.

On second thought the downloader sucks!
Posted October 17, 2013
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Firek: I'm sorry about the inconvenience, but we had to introduce this change in order to facilitate browser download resuming - one of the more popular user requests at the time. This implementation works an all but the most convoluted network connections, and we do have a known workaround for such cases (the Downloader).
Unfortunately at this time the only "fix" for this would be to scrap browser download resuming and do a rollback.

Please note that the Downloader provides considerable benefits such as download corruption prevention, speed throttling, and multiple concurrent downloads to squeeze every bit of transfer speed out of your connection. Downloading and installing the application takes about a minute total, and you can uninstall it once you no longer need it.
I hope that this isn't a considerable inconvenience.
I can confirm all of the above except for the "multiple concurrent downloads" as I'm not sure what Firek means by that.

Sorry to divert the thread, but could you provide some details on what falls under this?
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General discussion (archive)403 errors occuring duing download.(26 posts)(26 posts)
(26 posts)