Shmacky-McNuts: English being a second language is a understood consideration for me. But for many people already angry. It may add fuel to the fire....as it did.

Sachys: You realise the OP is UK based and has zero issues with English?

Shmacky-McNuts: I meant, everyone else responding to him. As in. It was plausible, non native english speakers to not pick up how angry he was. While I personally understood Ink asking his legit question. He asked something, that was also commonly inflammatory.

Cavalary: Leaving aside the OP's anger, I will say that when I got the new computer and logged on to GOG from it for the first time, the 2FA didn't trigger, just entered username and password and I was logged on, though there were obviously no traces of the old login here, being a different computer name, OS version, browser version, no cookies or login info migrated or anything, and when I asked support about it they just confirmed that my 2FA is on but for security reasons they can't give details about when and how it triggers, just saying that there are conditions under which it doesn't so users won't be required to confirm logging on each time. Found it quite concerning.

About the matter being marked as solved, there was a long standing practice at GOG support that if there's no activity on a ticket for a while, which might also involve no initial reply whatsoever, they'll send a message to ask whether it was solved and you had to reply and say it wasn't for it to remain active. And yes, GOG support can take quite a while to answer, so patience is a virtue. And anger and abuse definitely tend to throw tickets to the back of the queue at best, and possibly make them be discarded completely, and not just at GOG, but pretty much anywhere.

So yes, it may be an issue, both with 2FA and with GOG support in general. But please try to take a few deep breaths and remain calm and civil about it and see whether anything can be sorted out in time. Sometimes being nice can get you to a solution quite quickly. On the other hand, there are users here waiting for months if not years for solutions to their problems, but if they can remain reasonably calm about it and send reminders and questions every so often, sometimes those solutions do come, eventually.

PS: About InkPanther's problem, if the problem would have been the e-mail ending up in spam, OP wouldn't have been able to log on, not seeing the code that had to be entered.

Cavalary: Leaving aside the OP's anger, I will say that when I got the new computer and logged on to GOG from it for the first time, the 2FA didn't trigger, just entered username and password and I was logged on, though there were obviously no traces of the old login here, being a different computer name, OS version, browser version, no cookies or login info migrated or anything, and when I asked support about it they just confirmed that my 2FA is on but for security reasons they can't give details about when and how it triggers, just saying that there are conditions under which it doesn't so users won't be required to confirm logging on each time. Found it quite concerning.

Shmacky-McNuts: I meant, everyone else responding to him. As in. It was plausible, non native english speakers to not pick up how angry he was. While I personally understood Ink asking his legit question. He asked something, that was also commonly inflammatory.

Hirako__: I've always thought their 2FA is IP based. I have done what you have described 2-3 years ago just to test it. I have a laptop at home and I just logged in once and it never asked me for 2FA on it even though I have never used it before for GOG. That being said - this is really worrying because IPs do change and somebody else may end up with your old IP (not to mention it does not sound secure at all)

Shmacky-McNuts:

InkPanther: It was obvious OP was angry, but if they want their problem diagnosed or get any help, it's only logical one have to eliminate the most likely scenarios. We don't see other users complaining about the issue, so the problem is probably on OP's end. Like 2FA codes landing in spam, or user checking a wrong email account for those emails altogether (their GOG account is old, they may have created a new main email account for example), After eliminating basic causes, it'd be probably time to PM somebody from GOG. But nobody's paying me to deal with this attitude, so I can only shrug and move on.

Howard: Do I actually have to threaten legal action before you clowns do your jobs?
Am I literally going to have to get a lawyer involved just to access a damned game?