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General discussionWhy is the email response time so long?(12 posts)solved(12 posts)solved
(12 posts)solved
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Posted December 09, 2024
5 days ago I had a problem with my account. I sent an e-mail to the support team. I haven't received a response in 5 days. This is the first time I've sent an e-mail. Is it normal for a response time to be this long or is it something specific to me?
This question / problem has been solved by Shmacky-McNutsimage
Posted December 09, 2024
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teamworkpokes: 5 days ago I had a problem with my account. I sent an e-mail to the support team. I haven't received a response in 5 days. This is the first time I've sent an e-mail. Is it normal for a response time to be this long or is it something specific to me?
Slow is the norm. Can be as long as 2 months or more. Plus they dont work on weekends.
Posted December 09, 2024
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teamworkpokes: 5 days ago I had a problem with my account. I sent an e-mail to the support team. I haven't received a response in 5 days. This is the first time I've sent an e-mail. Is it normal for a response time to be this long or is it something specific to me?
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Shmacky-McNuts: Slow is the norm. Can be as long as 2 months or more. Plus they dont work on weekends.
You must be joking, I can't believe they don't have a support team.
Posted December 09, 2024
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Shmacky-McNuts: Slow is the norm. Can be as long as 2 months or more. Plus they dont work on weekends.
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teamworkpokes: You must be joking, I can't believe they don't have a support team.
Sort of have one.....sort of....
Posted December 09, 2024
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teamworkpokes: You must be joking, I can't believe they don't have a support team.
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Shmacky-McNuts: Sort of have one.....sort of....
I was really upset to learn this. Waiting for another 2 months to recover my account is unbelievable. Thanks man.
Posted December 10, 2024
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Shmacky-McNuts: Sort of have one.....sort of....
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teamworkpokes: I was really upset to learn this. Waiting for another 2 months to recover my account is unbelievable. Thanks man.
You could try direct messaging a smurf. If you lost account access they may give you priority. Not really sure which to ask though.

Moderators have blue font. Hence Smurf.
Posted December 10, 2024
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teamworkpokes: I was really upset to learn this. Waiting for another 2 months to recover my account is unbelievable. Thanks man.
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Shmacky-McNuts: You could try direct messaging a smurf. If you lost account access they may give you priority. Not really sure which to ask though.

Moderators have blue font. Hence Smurf.
I guess I will try my luck by writing to all of them, after all they are all authorized, thank you very much for the idea.
Where can I find moderators?
Post edited December 10, 2024 by teamworkpokes
Posted December 10, 2024
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Shmacky-McNuts: You could try direct messaging a smurf. If you lost account access they may give you priority. Not really sure which to ask though.

Moderators have blue font. Hence Smurf.
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teamworkpokes: I guess I will try my luck by writing to all of them, after all they are all authorized, thank you very much for the idea.
Where can I find moderators?
...pretend its a game and they are hiding....

¯\_(ツ)_/¯

Joking aside, I only know of king kunat, try the sticky posts and click on their blue name.
Posted December 10, 2024
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teamworkpokes: I guess I will try my luck by writing to all of them, after all they are all authorized, thank you very much for the idea.
Where can I find moderators?
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Shmacky-McNuts: Joking aside, I only know of king kunat, try the sticky posts and click on their blue name.
Might be worth noting, that king_kunat is apparently not back at work before Thursday, the 12th, according to this post:
https://www.gog.com/forum/general/one_way_to_save_gaming_dont_let_ccp_gobble_up_developers_due_to_them_funding_dei_esg_here/post10
Posted December 10, 2024
A moderator who is far from the community is not what I am looking for :D If there is a private message feature, I will try to send a message, I hope he responds...
Posted December 10, 2024
More info the better, thanks guy. Good thing I dont need one at the moment.

I hate it when I do though xD
Posted December 10, 2024
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Shmacky-McNuts: More info the better, thanks guy. Good thing I dont need one at the moment.

I hate it when I do though xD
I hope you don't need it. It's very annoying. I'll continue to research. Thanks for everything.
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General discussionWhy is the email response time so long?(12 posts)solved(12 posts)solved
(12 posts)solved