JeniSkunk: The Moderators need to consolidate and merge all these threads about the same problem, the extremely slow download speeds, into a single thread.
Timboli: They are likely too busy trying to fix the issue or GOG cannot afford to pay them, because they are paying someone else to fix the issue.
Or GOG are just not responding, so they don't have to lie, hoping we will lay the blame elsewhere.
It can be near impossible for GOG to analyze why some (but apparently not all) users in some remote parts of the world have download issues, and where in the internet paths the issue lies.
We get such requests from our paying clients as well sometimes, and usually we can reply only with "we don't see any issues in our network and your server doesn't seem to be under heavy load either, so the issue must be somewhere else on the internet".
I guess all GOG could do was to ask the user to report to which server they are connecting, and then send email to the CDN provider (Fastly?) and ask "hey, you don't happen to have any issues on your server X?", to which Fastly replies "Nope, everything's green and dandy", and GOG is like "Uh, ok, I guess...".