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OldFatGuy: I know not how to do either of those things.
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vidsgame: Basically, you have to take out your hard drive and connect it to a different computer and delete the offending folder.
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OldFatGuy: I know not how to do either of those things.
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vidsgame: Basically, you have to take out your hard drive and connect it to a different computer and delete the offending folder.
Yeah, well this is a laptop. Not going to happen.

Goddam you Microsoft. Goddam you Windows. I am so frustrated.

And again, I took ownership of the folder. Instead of SYSTEM being shown as the owner, it shows me. Not system anymore. AND it STILL won't let me delete the godamned thing.
Post edited December 10, 2016 by OldFatGuy
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vidsgame: Basically, you have to take out your hard drive and connect it to a different computer and delete the offending folder.
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OldFatGuy: Yeah, well this is a laptop. Not going to happen.

Goddam you Microsoft. Goddam you Windows. I am so frustrated.

And again, I took ownership of the folder. Instead of SYSTEM being shown as the owner, it shows me. Not system anymore. AND it STILL won't let me delete the godamned thing.
Did you try moving the folder to a different location (i.e. your Desktop) and then proceeding to delete it?
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OldFatGuy: Yeah, well this is a laptop. Not going to happen.

Goddam you Microsoft. Goddam you Windows. I am so frustrated.

And again, I took ownership of the folder. Instead of SYSTEM being shown as the owner, it shows me. Not system anymore. AND it STILL won't let me delete the godamned thing.
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vidsgame: Did you try moving the folder to a different location (i.e. your Desktop) and then proceeding to delete it?
Hah! That did it! I moved it to the desktop, then deleted, then emptied the recycle bin.... and now it's gone.

THANK YOU.

All that for almost nothing though as it wasn't the culprit in the mysterious 20GB of diskspace. But at least it's gone now.

THANK YOU THANK YOU THANK YOU.
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vidsgame: Basically, you have to take out your hard drive and connect it to a different computer and delete the offending folder.
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OldFatGuy: Yeah, well this is a laptop. Not going to happen.

Goddam you Microsoft. Goddam you Windows. I am so frustrated.
There's no need to mess with your hardware, just download a Linux ISO and make a bootable CD or USB.
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vidsgame: Did you try moving the folder to a different location (i.e. your Desktop) and then proceeding to delete it?
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OldFatGuy: Hah! That did it! I moved it to the desktop, then deleted, then emptied the recycle bin.... and now it's gone.

THANK YOU.

All that for almost nothing though as it wasn't the culprit in the mysterious 20GB of diskspace. But at least it's gone now.

THANK YOU THANK YOU THANK YOU.
Haha. No worries. You know what they say, sometimes the simplest solution...
Anyway, there is a couple of places you can check for that mysterious 20 GB. How big was that folder you deleted?
Post edited December 10, 2016 by vidsgame
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OldFatGuy: .
In case you need it for your future travels, you can get context menu programs for this sort of crap, Unlocker is one.

All you have to do then is right-click and select delete, copy, move or kill process.

There are also registry edits/batch files available, but this is the easiest.
I see you sorted it out already, but I already started writing this so I decided to go ahead and finish it anyway for future reference. Here's how to make a bootable USB drive with Mint on it and to use it to delete annoying stuff like that:

First go to https://www.linuxmint.com and download the 64-bit Cinnamon ISO (don't get the 32-bit version unless your system is 32-bit only) from one of the download locations listed there or using bittorrent. Next download the "Universal USB Installer" from https://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

Once that's all downloaded, plug in the USB drive then run the Universal USB Installer and enter the following settings:

For Step 1 select "Linux Mint" from the dropdown menu.
For Step 2 browse to & select the Linux Mint .iso you downloaded
For Step 3 select the USB drive you want to use

Then click "Create". If all goes as planned then once it's finished you should have a bootable USB drive with Linux Mint on it.

The next step may be a bit more tricky. Most likely your system won't automatically boot off the USB drive and you'll need to enter the BIOS/UEFI menu before it boots into Windows - you'll need to press something like Delete, F2 or F12 or so (it should tell you with a message like "Press X to enter setup" before it boots into Windows). Some laptop manufacturers like to make this difficult and restrict access to the BIOS/UEFI settings unless you power up the system by pressing a hidden button using a pin or other tool - you may need to check the system's manual for details if this is the case.

In the BIOS/UEFI menu, look for a boot override option - when you find it, select the USB drive and press enter (failing that, look for a "Boot Order" option and make sure that the USB drive or "USB Key" entry is at the top of the list, and then save & exit). At this point it should boot off the USB stick rather than the internal hard drive and it will display a boot menu with several options - Linux Mint should automatically boot into the live environment after a few seconds, or you can press enter to skip the countdown start Mint immediately. If this doesn't work you might also need to disable secure boot.

When it's finished booting you'll be at the desktop. Double-click on "Computer" to open the file manager and see a list of the drives in your system, then double-click on the drive with the files you want to delete/modify to open it. You won't be able to change anything on the drive yet until you open it as root (this is to prevent users from inadvertently making changes to the system); to do this right-click on the open space in the directory view and select the "Open as Root" option.

The drive will then be opened in a new file manager window running as root and you will be able to delete, edit or otherwise modify the drive contents as required. You shouldn't have much trouble figuring things out from here as it works very similarly to Windows' Explorer. The file system arrangement is a bit different (no "drive letters" etc.) but for these purposes it shouldn't matter.

When you're finished, reboot and remove the USB drive (and reset any BIOS/UEFI settings you changed to their original settings).
Post edited December 11, 2016 by adamhm
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adamhm: I see you sorted it out already, but I already started writing this so I decided to go ahead and finish it anyway for future reference. Here's how to make a bootable USB drive with Mint on it and to use it to delete annoying stuff like that:

First go to https://www.linuxmint.com and download the 64-bit Cinnamon ISO (don't get the 32-bit version unless your system is 32-bit only) from one of the download locations listed there or using bittorrent. Next download the "Universal USB Installer" from https://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

Once that's all downloaded, plug in the USB drive then run the Universal USB Installer and enter the following settings:

For Step 1 select "Linux Mint" from the dropdown menu.
For Step 2 browse to & select the Linux Mint .iso you downloaded
For Step 3 select the USB drive you want to use

Then click "Create". If all goes as planned then once it's finished you should have a bootable USB drive with Linux Mint on it.

The next step may be a bit more tricky. Most likely your system won't automatically boot off the USB drive and you'll need to enter the BIOS/UEFI menu before it boots into Windows - you'll need to press something like Delete, F2 or F12 or so (it should tell you with a message like "Press X to enter setup" before it boots into Windows). Some laptop manufacturers like to make this difficult and restrict access to the BIOS/UEFI settings unless you power up the system by pressing a hidden button using a pin or other tool - you may need to check the system's manual for details if this is the case.

In the BIOS/UEFI menu, look for a boot override option - when you find it, select the USB drive and press enter (failing that, look for a "Boot Order" option and make sure that the USB drive or "USB Key" entry is at the top of the list, and then save & exit). At this point it should boot off the USB stick rather than the internal hard drive and it will display a boot menu with several options - Linux Mint should automatically boot into the live environment after a few seconds, or you can press enter to skip the countdown start Mint immediately. If this doesn't work you might also need to disable secure boot.

When it's finished booting you'll be at the desktop. Double-click on "Computer" to open the file manager and see a list of the drives in your system, then double-click on the drive with the files you want to delete/modify to open it. You won't be able to change anything on the drive yet until you open it as root (this is to prevent users from inadvertently making changes to the system); to do this right-click on the open space in the directory view and select the "Open as Root" option.

The drive will then be opened in a new file manager window running as root and you will be able to delete, edit or otherwise modify the drive contents as required. You shouldn't have much trouble figuring things out from here as it works very similarly to Windows' Explorer. The file system arrangement is a bit different (no "drive letters" etc.) but for these purposes it shouldn't matter.

When you're finished, reboot and remove the USB drive (and reset any BIOS/UEFI settings you changed to their original settings).
Thank you. Copied and pasted to a notebook file so I can do this. One day I'd like to give a big middle finger to Microsoft and just use Linux...... but I'm not there yet.... and TBH may not ever get there since I'm nearing the end of my time on this rock anyway. But thank you very much for this It is truly appreciated. These are the kind of directions I can actually follow lol
This particular issue is annoying but it makes sense. It's better that some files are hard to delete than hard to recover as that is always a bitch in square. Great that you solved it.

If you are on a cleaning spree, I recommend PatchCleaner. It calculates dead files in your Windows Installer folder. If you have a new Windows 10 system, chances are it's not going to find many files but it could. It found about 13GB files on my 2 year old Windows 7 system.

Just remember to use it's in-built back up function so it will move the files to a separate harddrive in case it makes a mistake.
start in recovery mode and then delete it.
For future reference: Taking ownership of a file or directory is not enough if it is a special directory that is only supposed to be used by the SYSTEM account. Because the access control list only lets the SYSTEM account handle these objects.

By default newly created directories have an access control list that allows the creator to do anything he wants but that is not true for important system directories. Take for example the directory "System Volume Information". That's a hidden directory in the root of any NTFS volume that stores critical system information about the drive among other things like System Restore points and the drive indexing database. No user should ever manually touch anything inside there. That's why this directory has only one user that is allowed anything on this directory and that is the user SYSTEM. That means a user can't even look inside the directory even with administrative privileges. That is perfectly normal and intended.

However, if you have administrative privileges you can of course modify the access control list. Add your user to the ACL with full control and delete the directory afterwards. To do that right click on the directory in question, select Properties and go to the Security tab. Click on Edit and then Add. See attached pictures. Select your account (or the Administrators group if your account is part of it) and set Full Control to Allow. Confirm the new settings. When you can see your account on the security tab of the directory with Full Control allowed you are good to go.

A word of warning though: There is usually a good reason why some directories are not accessible for users. Do not delete or modify anything in them until you really, really, REALLY know what you are doing! Otherwise be prepared to re-install Windows.

P.S.: I only used the System Volume Information directory as an example. Don't mess with it!
Attachments:
snap01.png (27 Kb)
snap02.png (26 Kb)
Well the folder you deleted was an old install when you were upgrading to a newer version. Windows kept it to make it possible for you to return to your old system, if the new doesnt work as intended and this is not really a bad thing.

The right way to deinstall it is: Rightclick on your drive in Explorer and choose "Properties". There choose "Clean up" and then "Clean up System files". Tick everything you want to clean and voila this folder and even more old things are gone ;)
(wording may not be correct, as I dont use english Windows)
Is a easy way to delete this folder, in the start menu, go to the administrative tools and open Disk Cleanup, when it ends the scan, select the "Clean Up system files" option, then check the "delete old windows installations". Please, note that if isn't any Windows.old folder in the system, this option isn't showed).
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OldFatGuy: "You need permission from SYSTEM"
Oh no! It's her!!
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OldFatGuy: fuck you Microsoft..

Goddamit it.

Any other suggestions?
Sure! Download and give this a spin in a VM.
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adamhm: I see you sorted it out already, but I already started writing this so I decided to go ahead and finish it anyway for future reference. Here's how to make a bootable USB drive with Mint on it and to use it to delete annoying stuff like that: ....
Awesome Adam is awesome!
Post edited December 11, 2016 by Lin545