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General discussionWhat's wrong with GOG support?(16 posts)(16 posts)
(16 posts)
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This is my favourite topic
Posted September 12, 2015
low rated
I have sent them a ticket and still no response. 18 hours have passed already.
Post edited September 12, 2015 by XxXSprayvWarXxX
Posted September 12, 2015
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XxXSprayvWarXxX: I have sent them a ticket and still no response. 18 hours have passed already.
Its the weekend
Posted September 12, 2015
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XxXSprayvWarXxX: I have sent them a ticket and still no response. 18 hours have passed already.
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Emachine9643: Its the weekend
Yes, but when I have sent the ticket was yesterday (Friday) and don;t they work on the weekends?
Posted September 12, 2015
Wow. It's just been 18 hours and you are complaining already.
Think about those who waited for 4 days.
Posted September 12, 2015
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Emachine9643: Its the weekend
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XxXSprayvWarXxX: Yes, but when I have sent the ticket was yesterday (Friday) and don;t they work on the weekends?
They do now (they didn't used to), but not with as many people as on weekdays. I wouldn't expect a reply before monday at the earliest.
Posted September 12, 2015
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XxXSprayvWarXxX: Yes, but when I have sent the ticket was yesterday (Friday) and don;t they work on the weekends?
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Wishbone: They do now (they didn't used to), but not with as many people as on weekdays. I wouldn't expect a reply before monday at the earliest.
Alright, thanks.
Posted September 12, 2015
I would guess that support will take even longer than normal since probably tons of people are sending tickets for refunds of pinatas they did not like.
Posted September 12, 2015
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moonshineshadow: I would guess that support will take even longer than normal since probably tons of people are sending tickets for refunds of pinatas they did not like.
Still, I have sent my ticket 5 minutes after that pinata thing started.
Posted September 12, 2015
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moonshineshadow: I would guess that support will take even longer than normal since probably tons of people are sending tickets for refunds of pinatas they did not like.
Especially as transactions haven't been going thru paypal properly (payment is deducted but no GOG confirmation nor games in account) for some people for awhile now. More people will be buying during the promo so more people will experience the issue.
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XxXSprayvWarXxX: Still, I have sent my ticket 5 minutes after that pinata thing started.
It ususally takes 2-3 business days (so not including weekends and polish holidays) and with outside business hours and during weekends there's only skeleton crew to handle emergencies. Tickets also go to queue and and different issues have different priorities (payment issues are highest priority and general feedback is lowest (can take 2+ weeks) I believe).
Post edited September 12, 2015 by Petrell
Posted September 12, 2015
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moonshineshadow: I would guess that support will take even longer than normal since probably tons of people are sending tickets for refunds of pinatas they did not like.
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Petrell: Especially as transactions haven't been going thru paypal properly (payment is deducted but no GOG confirmation nor games in account) for some people for awhile now. More people will be buying during the promo so more people will experience the issue.
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XxXSprayvWarXxX: Still, I have sent my ticket 5 minutes after that pinata thing started.
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Petrell: It ususally takes 2-3 business days (so not including weekends and polish holidays) and with outside business hours and during weekends there's only skeleton crew to handle emergencies. Tickets also go to queue and and different issues have different priorities (payment issues are highest priority and general feedback is lowest (can take 2+ weeks) I believe).
Oh my god :(
Posted September 12, 2015
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Petrell: Especially as transactions haven't been going thru paypal properly (payment is deducted but no GOG confirmation nor games in account) for some people for awhile now. More people will be buying during the promo so more people will experience the issue.

It ususally takes 2-3 business days (so not including weekends and polish holidays) and with outside business hours and during weekends there's only skeleton crew to handle emergencies. Tickets also go to queue and and different issues have different priorities (payment issues are highest priority and general feedback is lowest (can take 2+ weeks) I believe).
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XxXSprayvWarXxX: Oh my god :(
If iyou don't get reply in 2-3 business days or if it's emergency, you can try PM'ing Firek.
Posted September 12, 2015
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XxXSprayvWarXxX: Oh my god :(
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Petrell: If iyou don't get reply in 2-3 business days or if it's emergency, you can try PM'ing Firek.
Thanks a lot mate! :)
Posted September 12, 2015
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Petrell: If iyou don't get reply in 2-3 business days or if it's emergency, you can try PM'ing Firek.
But.. is it a good idea to redirect everyone to Firek?
He'll get overwhelmed faster than the support.. O_o
Post edited September 12, 2015 by phaolo
Posted September 12, 2015
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Petrell: If iyou don't get reply in 2-3 business days or if it's emergency, you can try PM'ing Firek.
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phaolo: But.. is it a good idea to redirecty everyone to Firek?
He'll get overwhelmed faster than the support.. O_o
It isn't. I think it was Judas who once said that they get flooded with PMs and can't answer them anymore.
Posted September 12, 2015
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amrit9037: Wow. It's just been 18 hours and you are complaining already.
Think about those who waited for 4 days.
exactly, there seem to be online games sites that also sell games that are even slower, up to 2 weeks or so :
so gog is still the fastest to reply ....

plus its weekend : logical that the support will be slower, the support is only human too
so give them some time to solve it ....
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This is my favourite topic
Community
General discussionWhat's wrong with GOG support?(16 posts)(16 posts)
(16 posts)