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General discussionWhat the HELL am i supposed to do now?(13 posts)(13 posts)
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Posted November 13, 2015
Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
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Posted November 13, 2015
Can you request a refund for the bundle? You should be able to since you didn't download any of the titles to begin with.
Posted November 13, 2015
Contact support, and they'll change it into a code for you .
Posted November 13, 2015
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DemonicNun: Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
For starters, you can calm down. :P

Next, do NOT download any of the games, since you don't want them for yourself.

Finally, you should wait for the GOG team's response and they should either:
a) convert your games to a giftcode
b) refund you
Post edited November 13, 2015 by Grargar
Posted November 13, 2015
avatar
DemonicNun: Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
Please send us a Support ticket via this link http://www.gog.com/support/contact/technical_issues_with_games/tropico_5 and just let Support know as clearly as possible what your intentions are so that they can help you as quickly as possible :)
Posted November 13, 2015
avatar
DemonicNun: Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
If you have not tried downloading the games, I think that GOG support can refund/return the purchase. There might be a time-limit, like 24-48 hours from purchase, but I don't remember what it is.

EDIT: I was too slow...
Post edited November 13, 2015 by Pseudoman
Posted November 13, 2015
avatar
DemonicNun: Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
Send them a support ticket, anyway. Ask them to either convert your purchase into a gift code or refund it entirely.
As long as you haven't tried to download any of the games, you're eligible to return them within 30 days, no questions asked.
Posted November 13, 2015
Your exact situation is not exactly covered by the money back guarantee

https://www.gog.com/support/website_help/money_back_guarantee

but as long as you have not downloaded the games I think you should be able to get a refund anyway.
Posted November 13, 2015
avatar
DemonicNun: Ok so....i purchased these games (TROPICO Bundle) which i wanted to send as a gift.

But i forgot to click the "send as a gift" option.

I sent a message to the GOG TEAM but i realized after that, that you are not able to purchase gifts with new accounts if you're using a Debit Card.

So what will happen now? I don't want to have the games!
Sometimes GOG support team remove the games from your library and changes them with a gift. But that's because they are nice.
Post edited November 13, 2015 by GabiMoro
Posted November 13, 2015
Thanks all !!

I have not and will not download any of those games!
And i will send a ticket to that link as JudasIscariot said!


Thank you thank you thank you!

Meluvulongtime!

by the way, i 've already sent a ticket through this link :

h tt p:/ / w ww.g og.co m/ support/contact/my_ orders_and_payments

(had to split the link cause my account is new i guess)

Does it have to be the Tropico 5 link that Judas posted? Cause his has only in-game issues on the drop down list.
Post edited November 13, 2015 by DemonicNun
Posted November 13, 2015
avatar
DemonicNun: Thanks all !!

I have not and will not download any of those games!
And i will send a ticket to that link as JudasIscariot said!

Thank you thank you thank you!

Meluvulongtime!

by the way, i 've already sent a ticket through this link :

h tt p:/ / w ww.g og.co m/ support/contact/my_ orders_and_payments

(had to split the link cause my account is new i guess)

Does it have to be the Tropico 5 link that Judas posted? Cause his has only in-game issues on the drop down list.
You can certainly go through "my orders and payments" I was just trying to keep things specific to one game but that's just me :P
Posted November 13, 2015
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JudasIscariot: You can certainly go through "my orders and payments" I was just trying to keep things specific to one game but that's just me :P
I think that would be more relevant for him. After all, his problem is not related to that specific game in any way, it could have been any game he'd bought like that and he'd have the same problem.
Posted November 13, 2015
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DemonicNun: [...]

Meluvulongtime!

[...]
I can understand your enthusiasm for getting help promptly, but let's not get carried away, shall we? ;-)
Post edited November 13, 2015 by HypersomniacLive
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General discussionWhat the HELL am i supposed to do now?(13 posts)(13 posts)
(13 posts)