Posted June 15, 2021
Breja: If making the games compatible with newer Windows makes them incompatible with older systems... why doesn't GOG just keep the last version compatible with the older system available for download as an alternative?
pds41: I'd guess effort is the main problem. The subset of potential users who are still on XP is very small (compare to Windows 7, which is shrinking). Hosting two versions will lead to support issues. Largely the following scenarios: - Someone using XP can't get a game working and contacts support. Support has to spend time explaining that Windows XP is not a supported OS, and potentially gets into an argument along the lines of "well, why are you hosting an XP compatible download then?"
- Someone is using Windows 10 and has issues with the game installed because they've installed the older version that has XP support but not a fix for modern windows. Additional diagnosis step to establish which version of the installer the user is using.
Admittedly these can to a lesser extent happen today, but based on my experience of the average GoG user, both are going to happen more. Plus, additional hosting fees from having more downloaders (this might already be incurred as I don't use Galaxy, so don't know how rollback works).
To be honest, I'd say that the onus is on the user in this case. As the installers are DRM free, the user should have archived them when XP was supported and they were guaranteed to work. Let's say Microsoft change tack and release Windows 11 tomorrow. If I had no intention of ever upgrading, I would download my GoG installers and back them up locally to ensure I have copies that always work. I'd certainly do this before GoG withdrew support for Windows 10.
I mean, when a game gets removed from GOG's catalogue we get to keep it in our library if you we bought it before the removal. If, say, Tales From the Borderlands suddenly disappeared from my library I would not be ok with it, even though I do have it backed up. And people who don't have it backed up wouldn't and shouldn't be appeased with "well, it's your fault if you didn't back it up". So why is it different when, essentially, the same happens here. One could easily argue the games the OP bought got, functionally, removed. It's just that they got replaced with new versions he did not want.
Post edited June 15, 2021 by Breja