Posted February 19, 2022
low rated
I have been buying games here for years and the few times I needed support, they were excellent. Gave refunds if needed and if I managed an upgrade I'd later by the game again. But this last time all I found under contact was a bot.
And a particularly stupid bot too. It asks the name of the game and then doesn't recognize it. Not even if you copy/paste as is straight off the page you bought it from. It actually reminds me of that old text Unix game 'Shrink' that leads you in silly questions and answers in a perpetual loop. Which was ok in a text game but insane for a support system.
It would honestly make more sense to say they could no longer offer support for some reason than to use this bot. IS there a way left to contact support? If not what happened? And is it permanent? Was the company sold or something? I'm not keen on the idea of switching game providers. But neither am I keen on buying games knowing there is literally no support at all.
I recently had issues with Star Wars Rogue Squadron (though it had worked before), and if someone hadn't posted the results of one of those old support tickets I'd never have been able to get it working.
And a particularly stupid bot too. It asks the name of the game and then doesn't recognize it. Not even if you copy/paste as is straight off the page you bought it from. It actually reminds me of that old text Unix game 'Shrink' that leads you in silly questions and answers in a perpetual loop. Which was ok in a text game but insane for a support system.
It would honestly make more sense to say they could no longer offer support for some reason than to use this bot. IS there a way left to contact support? If not what happened? And is it permanent? Was the company sold or something? I'm not keen on the idea of switching game providers. But neither am I keen on buying games knowing there is literally no support at all.
I recently had issues with Star Wars Rogue Squadron (though it had worked before), and if someone hadn't posted the results of one of those old support tickets I'd never have been able to get it working.
Post edited February 19, 2022 by WildHorseFantasy