moonshineshadow: So I had this same problem a some days ago. The checkout was thinking that I am in France and I could not buy anything. The problem solved it self some hours later, but I thought I should tell support about it. I even made a screenshot of the checkout page, to show that a wrong location was tracked, while my account settings were still correct... Today I got an answer:
Hello,
I am very sorry for not being able to get back to you sooner.
It seems that your location is reported correctly, by both IP and our service.
Please check your locale settings here:
https://www.gog.com/account/settings/personal To be absolutely certain that the change is saved permanently, please try clearing your browser's cache, performing a clean refresh (Ctrl+R) of the page, and then logging out, and back in.
Best regards,
moonshineshadow: Why did I even bother to write them... since they are clearly not even able to read the ticket -.-
That's weird - I mean the fact he said your ip reported your location correctly, because in my case after I solved my issue once and for all (I finally followed Ritualisto's suggestion once again and had my browser delete my cookies upon closing it, plus I close and reopen the browser before buying anything), I received a followup message from support 3 days ago (this time a guy other than Heinrich) that, apart from telling me that I hadn't been charged more than once for my purchases, told me that "the problem with your IP returning location as Netherlands was temporary. Please let me know, in case this issue persists", which is pretty much what I had been told before (that it was something from their side and deleting browser cookies solved it somehow).
Maybe your location is screwed up only when you go to the checkout as happened to me the very first time I encountered the issue (as per my first post in this thread), and that's why he couldn't see anything wrong when he sent you the message.