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New features, local currency option, new payment methods, store credit, and an updated look for GOG.com!

For almost six years now we strive to bring you not only the best in DRM-Free gaming, but also to give you the greatest experience possible. To that end we're always looking for ways to improve our site and service. Today, we're rolling out a vastly updated version of our store with an improved interface, sleek new look, and lots of handy new features. Let's take a quick tour, shall we?

Video: Welcome to the fresher, better GOG.com!

First of all we are giving you more DRM-free content: movies! We are starting with 20 documentaries about internet and gaming culture but we aim high! You can find more on this in the appropriate newspost, so let's focus on the other features we're rolling out.

We wanted to give you more choice as to how you pay for things on GOG.com. Now it's up to you if you want to pay in US Dollars, or in the currency primarily used in your country, whether it's the Euro, Pounds Sterling, Australian Dollars, or Russian Roubles. That's four new currencies supported by GOG.com for your convenience. Still - the choice is yours, so if you want to stick to US dollars, just switch to it - you find this option at the bottom of each page. To make buying things at GOG.com an even more flexible process, we're introducing some new payment methods: Sofort, Giropay, Webmoney, and Yandex.

All this also means that users for whom the local currency pricing has been enabled will have an option to select one of two different prices for each game in our catalog. Of course, we stand by the simple truth that $1 does not equal 1€, so a game with a $5.99 price tag will cost 4.49 Euro, 3.69 British Pounds, 6.49 Australian Dollars, and 219 Roubles respectively. $9.99 translates to 7.49 Euro, 5.99 Pounds Sterling, 10.89 Australian Dollars, and 359 Roubles. In a perfect world we would apply the same method of pricing to all of the games we offer. However, things are a little bit more complicated, and there are some games in our catalog that follow a different region-based pricing scheme. However, we wouldn't be GOG.com if we didn't find a way to make right by the users who end up paying relatively more for such titles. Here's where the Fair Price Package comes in!

The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme. If you end up paying more for a game than its standard US Dollar price, we'll refund you the difference out of our own pocket. The refunded value will be added to your account in Store Credit in the currency of your purchase. That's right, no more gift codes, you'll be getting Store Credit that you can use to purchase anything on GOG.com or partially pay for an item that's more expensive. More choice, ease of use, and less limitations!

Finally, the GOG.com store has gotten itself a substantial visual revamp. We went for a fresh, mobile-friendly design that should make it even easier to find the games you want, notice the hot promos, and see what's new. The main page, catalog view, product pages, and checkout have been updated and also lay the groundwork for even more overhaul, coming within the next few months together with many of the GOG Galaxy features. We hope you like it!

PS. Unfortunately, we need to drop some titles from our classic catalog. In such cases, we always do our best to give you an advance warning and a last chance to purchase such games - preferably with a considerable discount. Check this news post to find out which titles are being removed from our catalog, when will it happen, and what parting discounts for them do we currently offer.
Post edited August 27, 2014 by G-Doc
still cant change currency...
Yeah, I hope GOG understands that the reason we're all complaining so much is because we LIKE and CARE about the site, otherwise we wouldn't bother checking the forum every day to see if there has been some response.. Obviously we'd like the look to change back...but regardless, some communication on the issue would be appreciated.
Its not as if there is zero feedback from gog - they are starting to reverse some changes like they brought the old sales list back and other missing stuff from the old website etc.

Otherweise im not surprised after the huge amount of feeback they got from us. I got their response about sending my feedback to their website developers which was yesterday and thats around 10 days since the change of the website which is a lot more they usual 24-48 hours. I hope they do take all the feedback in to account and not look at us only as "conservative" customers.
Post edited September 06, 2014 by Matruchus
Also please change the name of this Thread " Its not better and its not Fresher and its not gog.com anymore " ... its shit ;)

For fuck sake listen to your customers will you. ??
Post edited September 06, 2014 by summitus
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jalister: The site redesign, the organization of the page, the rewording of the site... it just feels like another company bought GOG and twisted GOG into another mega-retailer site. It's now cold and impersonal.
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HypersomniacLive: I guess it comes with the territory, entering (eyeing?) the big league and all, pity they're losing their playfulness on the way, I thought it was rather fitting for a games store (even for a mixed game/s movies one).

I'd genuinely be interested in hearing why they felt that such a change was in order.
This! +1
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Matruchus: I hope they do take all the feedback in to account and not look at us only as "conservative" customers.
they will not take *ALL* the feedback for a very simple reason: we're here a very small (and loud) part of their whole user base, likely not even a percent of it. I'm not saying this part of a percent is not important and should be ignored and better communication would be appreciated, but I also see that a lot of folks here that believe they are The GOG like if the forum and wishlist was the center of the universe and everything on GOG does resolve around it.

It's not that easy.

I'm a forum lurker but I do check their twitter, facebook, other gaming forums and I've seen other gaming sites covering new GOG going into movies - people over there had a very different, much more positive and hopeful reaction. Nothing in the lines of "where is old gog" and "i want classics, not movies" stuff. Maybe they aren't as emotionally attached to GOG as many people here, but that doesn't diminish their importance (and FYI: people who are happy or ok with something, rarely go info forums to start 80 pages threads about that). And in all that, GOG has to take into account all kinds of customers. And if GOG wants to grow, also ones who aren't their customers yet. And this will cost them some die hard users - there's simply no way to satisfy everyone.

It is nothing surprising that we have this clash here - kinda the same was when GOG started going into newer games or selling DLCs. GOG will move forward and for some people, especially ones emotionally attached who still think this is the "Good Old Games" it will be too much to take. For the rest of us, I give it 2-3 weeks + fixes and improvements and this shitstorm will be mostly gone (see attachment).

PS: Just look at the wishlist - is really the logo colors the most important issue? If it really is, then I don't think we have a big issue here tbh.
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Post edited September 06, 2014 by d2t
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d2t: [...]

PS: Just look at the wishlist - is really the logo colors the most important issue? If it really is, then I don't think we have a big issue here tbh.
Putting the wishlist argument aside (we all know that not many bother with the wishlist, especially if it's not about actual content), the logo is pretty important if you look at it from a business POV.

For the moment, only reason I could think of for GOG wanting a new identity is them feeling/ believing that their old/ original one is hindering them in attracting the new audiences they're after.
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HypersomniacLive: For the moment, only reason I could think of for GOG wanting a new identity is them feeling/ believing that their old/ original one is hindering them in attracting the new audiences they're after.
Seems like they did - they were using this new logo for some time already. See http://gog.com/galaxy. Tbh i doubt this yellow and green logo would look good in that vid. Weird nobody mentioned or noticed it back then.
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d2t: Seems like they did - they were using this new logo for some time already. See http://gog.com/galaxy. Tbh i doubt this yellow and green logo would look good in that vid. Weird nobody mentioned or noticed it back then.
Perhaps because the way GOG Galaxy was announced (i.e. lack of actual info on its functionality and features) steered the conversation(s) into trying to get more info out of GOG staffers, hence overshadowed everything else?

Now that you mentioned it though, it's quite possible that GOG's pretty surprised by the objections and discontent expressed now if they thought that people had actually noticed the logo change back then and didn't react to it (i.e. the change had already been well taken).
OTOH and if I were the conspiracy type, I"d say they did it the way they did back then in order for the logo change to fly under the radar. :-P
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d2t: Seems like they did - they were using this new logo for some time already. See http://gog.com/galaxy. Tbh i doubt this yellow and green logo would look good in that vid. Weird nobody mentioned or noticed it back then.
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HypersomniacLive: Perhaps because the way GOG Galaxy was announced (i.e. lack of actual info on its functionality and features) steered the conversation(s) into trying to get more info out of GOG staffers, hence overshadowed everything else?

Now that you mentioned it though, it's quite possible that GOG's pretty surprised by the objections and discontent expressed now if they thought that people had actually noticed the logo change back then and didn't react to it (i.e. the change had already been well taken).
OTOH and if I were the conspiracy type, I"d say they did it the way they did back then in order for the logo change to fly under the radar. :-P
I actually think the Galaxy logo isn't so bad, especially at the large sizes we've seen it at. I'm not wedded to the green and gold. However, the smaller logo at the top of the page and in the favicon is just urgh for me.

Compare and contrast:
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ChrisSD: I actually think the Galaxy logo isn't so bad, especially at the large sizes we've seen it at. I'm not wedded to the green and gold. However, the smaller logo at the top of the page and in the favicon is just urgh for me.

Compare and contrast:
Yep, the GOG Galaxy logo has more character than the one used on the site.
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HypersomniacLive: Yep, the GOG Galaxy logo has more character than the one used on the site.
This is gog.com logo on youtube.
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Matruchus: This is gog.com logo on youtube.
Oh dear, It starts to feel like GOG can't make up their minds what their colours should be.
Me too!

After almost a week I'm back here and nothing happened... It seems gog.com keeps the taken way. Congratulations! You have ruined this great site.
Have fun with the better and fresher customers you aimed at apparently. As long I have to watch and use this grey and inconvenient crap (compared with former gog.com), I won't buy any games no more. Sadly. :-(


Edit: I've emptied my wishlist.
Post edited September 06, 2014 by gamefood
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gamefood: After almost a week I'm back here and nothing happened... It seems gog.com keeps the taken way. Congratulations! You have ruined this great site.
At least they should fix bugs in the new UI...