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fronzelneekburm: Yeah, but WHY would I do that? Except for a sudden surge of attention-junkiedom?

Gog have my real name, my paypal, my email, my IP adress, whatever credit card information they store in their receipts. Other than maybe straight-up posting my name, adress and phone number on the forum, I don't know how I could have served my head on a silver platter to them any more. Oh yeah, and I put a couple of thousand bucks into this account (which I'd like to keep, even if I HAD downloaded all the offline installers, because it turned out that - whoops! - 1500 games eat up a LOT of space on a hard drive - too much than I'm willing to sacrifice at the moment). And I've been in touch with support on numerous occasions about all sorts of different issues during the past few years (one of these was to help gog improve their download speeds in Mainland China - I barely got 100kb/s before, we're up to multiple MB/s now. No need to thank me!)

chandra is probably aware of all this, which is why she kept the "The situation in question is indeed very strange and we’ll contact fronzelneekburm directly to discuss details" backdoor open.
I quote myself from post 109: "Anyone ever heard of a "long con"? Or that people in general just like to lie (a recent study said three? or so dozen a day I believe)? Or that some just like to seed discontent and watch the mayhem unfold? Or that some are just plain ordinary "attention junkies"? Not to forget they could be on someones payroll to spread discontent, although I'm not sure, if gog would qualify as a "prime taget" or whatever that may be called."
And probably lots of other reasons I can't be bothered to imagine.

Again: That is what you claim. I can't proof or disproof that.

Chandra and her co-workers etc. have the ungrateful job to try and sift through the mess you created by making a "fearmongering" post like that. It is somewhat similar to "public person": Someone claims that "public person" did something, but instead of going to the proper authorities, they talk to the press. And regardless of the outcome of this, whenever that "public person" gets mentioned, most/many people automatically go "remember when...". It sticks, even if it was a lie.

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fronzelneekburm: Have you been in touch with Xiaozhuzi? Have you assured him with a straight face that no such situation has ever happened to date, and have you assures him that his account is safe. Some dude might have rummaged through it a bit, but no bones broken, baby.

edit:
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Venom: Let me jump in quickly with a few words of clarification to Chandra's post, as I think she misspoke a bit. We have identified an irregularity between the two accounts from the first post, but taking into account personal nature of this case we will not be commenting publicly with details. We're in the process of gathering all the data and we will reach out to both parties to investigate further.

On the other hand we haven't identified any security issues in our infrastructure, or any other instances of such issues, so we wanted to let everyone concerned know, that your accounts are safe.
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fronzelneekburm: Aaaaaand I was proven wrong about not hearing from gog until Monday as I was typing my long-winded rant (which apparently took me over half an hour to type - scary!)...

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Venom: We have identified an irregularity between the two accounts from the first post
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fronzelneekburm: Praise Jesus! Thanks for taking the time to confirm to people that I wasn't bullshitting them. Looking forward to hear from you guys in private! Hopefully, we'll get to the bottom of this!
Good thing you just happened to have your phone and laptop with you when that weird and unexpected glitch happend.

Of course there is also the possibility, that you and "Xiaozhuzi" are in fact two different people. I remember when, a few years back here in Germany, a very sad story made the news, that a group of teenagers got bored and decided it was perfectly fine to kill a homeless man to "kill that boredom" so to speak.

"Should I post the fucking screenshots I made of Xiaozhuzi's library?" (from post 111)
" Some dude might have rummaged through it a bit, " (from post 120)
Weird, I could have sworn you stated in post 2, that you didn't do anything. And yes, I do consider rummaging/making screenshots of some supposed strangers account unethical. It's like finding someones door standing wide open and instead of keep walking (or going over and closing it) you walk in and take a look around, maybe even take pictures.

Situations like this, I wish I knew about technical/internet stuff, so I could figure out, if those illusive "irregularities" could be created by methods, trying to mask your location, IP and stuff. And therefore, if it could be used to make it look like something weird happend, even though it didn't.
Post edited June 08, 2019 by FlockeSchnee
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FlockeSchnee: Lauter dumme Scheiße
FlockeSchnee - IF THAT IS REALLY YOUR NAME - you sound like a certifiable retard.

Go get a bib and then drool over your keyboard someplace else. kthxbai
Post edited June 08, 2019 by fronzelneekburm
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FlockeSchnee: I quote myself from post 109: "Anyone ever heard of a "long con"? Or that people in general just like to lie (a recent study said three? or so dozen a day I believe)?
You believe that study? They didn't lie?
Maybe someone who speaks (and writes) chinese could contact that Xhiazou guy, and post the result here?
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fronzelneekburm: But as for gog:

Wow, just wow. This is ridiculous. Absolutely preposterous.

Should I post the fucking screenshots I made of Xiaozhuzi's library? I knew some dolt was not going to believe me, but I'm pretty horrified that gog are those dolts.

Please get in touch with me ASAP. I have not received a chat message or a mail from support - kinda shows that this isn't high up the priority list. If you people didn't find anything irregular in your logs, it would've been ace if you messaged me about this first before coming in here, bullshitting everyone with some "Move along! Nothing to see here!" spin and basically calling me a liar.

I wasn't too concerned before. Got randomly logged into someone else's account. Lol, whatever, shit happens. But for gog to not only disregard this issue, but coming out and saying that everything is fine - now I'm straight-up HORRIFIED!

Get in touch with me people, I'm REALLY interested in what those logs say!
This is what I was talking about.....I am not saying automatically that staff are tossing this issue aside or denying it for bad reasons, just that we have PROOF(a longtime user with a good record) posting a claim and it has basically been tossed aside.

Next time YES.,,,I would take screenshots as proof to present to staff(and if they won;'t listen/try to deny it then spread the word online until something is done).
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Venom: Let me jump in quickly with a few words of clarification to Chandra's post, as I think she misspoke a bit. We have identified an irregularity between the two accounts from the first post, but taking into account personal nature of this case we will not be commenting publicly with details. We're in the process of gathering all the data and we will reach out to both parties to investigate further.

On the other hand we haven't identified any security issues in our infrastructure, or any other instances of such issues, so we wanted to let everyone concerned know, that your accounts are safe.
Good info and a b it reassuring, but did you guys/gals search all the code/etc or just give it a quick glance? I am just trying to wrap my head around how this could happen without something wrong on GOG's end(maybe someone more technically minded could help me out/explain it to me?). :\

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FlockeSchnee: "Should I post the fucking screenshots I made of Xiaozhuzi's library?" (from post 111)
" Some dude might have rummaged through it a bit, " (from post 120)
Weird, I could have sworn you stated in post 2, that you didn't do anything. And yes, I do consider rummaging/making screenshots of some supposed strangers account unethical. It's like finding someones door standing wide open and instead of keep walking (or going over and closing it) you walk in and take a look around, maybe even take pictures.
He probably took screens to prove the issue happened, and not to be unethical.
Post edited June 08, 2019 by GameRager
keep calm people, this story is about to end possibly with not very happy ending for couple of people.
irregularities between accounts and no infrastructure breach by gog's statement could mean very fun thing.
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djoxyk: keep calm people, this story is about to end possibly with not very happy ending for couple of people.
irregularities between accounts and no infrastructure breach by gog's statement could mean very fun thing.
If all true then yes it should end well. I await more updates from OP, though, in the meantime. :)
I've just seen this thread: https://www.gog.com/forum/general/unable_to_change_email_address

And I have 2-step authentication enabled.
But it didn't kick-in when I tried to change my login email.

Let's say fronzelneekburm login to my account... which, he might laugh at my library.
What stopping him to change my login email to a new one, just for giggle?
2-step authentication certainly doesn't help.
Am I missing something here? Do others have a different experience?

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Venom: On the other hand we haven't identified any security issues in our infrastructure, or any other instances of such issues, so we wanted to let everyone concerned know, that your accounts are safe.
Did you not see this person post below?
This is not exclusively China, nor it's about using public wi-fi.

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DreamedArtist: So I'm not the only one this happened too? good to know, I logged into some Brazilian guys account 2 years ago and was like ok something is odd here and restarted the browser and got back into my account.

all I did was log into the site through phone as well but on the main page.

Android phone

It's interesting the problem is still going on and has not been fixed for ages lol.
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DreamedArtist: So I'm not the only one this happened too? [..]
It's interesting the problem is still going on and has not been fixed for ages lol.
But did you alert support back then or you didn't say anything at all? O_o
Post edited June 09, 2019 by phaolo
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FlockeSchnee: All we have is someone claiming an "account switch/glitch" happened. And instead of reporting it to support, they post in the general forum about it.
Anyone ever heard of a "long con"? Or that people in general just like to lie (a recent study said three? or so dozen a day I believe)? Or that some just like to seed discontent and watch the mayhem unfold? Or that some are just plain ordinary "attention junkies"? Not to forget they could be on someone's payroll to spread discontent, although I'm not sure, if gog would qualify as a "prime target" or whatever that may be called.
I'm sure there are members here that will vouch for fronzelneekburm's integrity. I for one will raise my hand in support. Sure, no-one knows anything for sure about people they meet online, but over time you tend to develop a nose for this sort of thing and fronzelneekburm has been here a long time as part of this community compared to us "youngsters". Long-con? Seriously? Those con-artists who tend to join websites in order to cause havoc don't tend to spend a great deal of money for such little reward. They also don't tend to spend years sitting and waiting just to stir up a bit of alarm amongst it's users. You're being a little paranoid mate - over the wrong issue. I believe that something happened and the OP ended up in someone's account. It's up to GOG to work with the complainant to get this problem identified and hopefully fixed.
Post edited June 09, 2019 by Braggadar
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RickyAndersen: Let's say fronzelneekburm login to my account...
I think it bears repeating: I didn't log into anything. And there certainly was no "hacking" involved. I opened gog on my phone browser, only to find out I was already logged in as someone else.

As for the email change, I would guess gog has some sort of precautionary measure against this sort of thing. Like, for example, sending an email to the original address that says "Someone changed your email on gog. Please confirm this change by clicking this link." (or something like that).
Ok, so. If this vulnerability is exists - please hack my GOG user account. Thanks...
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Braggadar: .......
It's not always about money or what .... hm .... regular? ..... ordinary? people would consider a "great gain".

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ZFR: You believe that study? They didn't lie?
Actually, I didn't. Then I read/listened to know for sure it's crap and it turned out it seems to be a subconcious thing, that people aren't even aware of. And it seemed more likely. I know one or two who seem to like to lie about seemingly useless things. Everytime I notice it, I think on that study. It kinda puts me at ease a little, knowing that they might not do it intentionally, at least not all the time.

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FlockeSchnee: Lauter dumme Scheiße
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fronzelneekburm: FlockeSchnee - IF THAT IS REALLY YOUR NAME - you sound like a certifiable retard.

Go get a bib and then drool over your keyboard someplace else. kthxbai
I apologize for post 121. It sounds condescending. I merely tried to emphasize, that people do a lot of weird things sometimes (and for a lot of weird -seemingly pointless/irrational- reasons).
Due to the nature of my former job, the way you made your concern known raises a gigantic red flag for me.
One would be surprised/irritated what kind of things some people like to pass their time with and to what lenght they will go to, to get the most joy out of it.

Needless to say, that your reply does nothing to quelch my suspicions. Then again, that wasn't your intention.
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.Kaby: Ok, so. If this vulnerability is exists - please hack my GOG user account. Thanks...
Rearranging your library as we speak!

CHROME!

Teach you to mess with me!
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DreamedArtist: So I'm not the only one this happened too? [..]
It's interesting the problem is still going on and has not been fixed for ages lol.
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phaolo: But did you alert support back then or you didn't say anything at all? O_o
I might have, not sure if I sent one or not or maybe I PM'd a blue but its been a while. forgot.

but hey it was the moment and my mind was like WTF. at least now it's been reported and they said nothing is the issue which is odd but hey anomalies. Steam had this similar issue at one point I believe.

at the end of the day I've been having no issues with my account and never had issues with the log in system for a long time and I think the OP has a lot more detail for this issue and can give them way more information than my hazy memory can lol.
Post edited June 09, 2019 by DreamedArtist