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General discussionWallet funds set to expire on account(6 posts)(6 posts)
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Posted November 08, 2019
On my account, it says my wallet funds are set to expire after i made my purchase on the midweek sale. 24 hours later, nothing has changed. Can people check their accounts as to whether they also have the issue or just my account please.
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Posted November 08, 2019
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timmy010: On my account, it says my wallet funds are set to expire after i made my purchase on the midweek sale. 24 hours later, nothing has changed. Can people check their accounts as to whether they also have the issue or just my account please.
What expiration date did it give?

As I recall, if you have bought wallet funds with your money, then it shouldn't expire.

If you only have store credit from the fair price guarantee, the it expires a year after last get credit, or something like that.

Been a while since I've looked at the policy. You can contact Support for an official answer, and they may be able to correct any issues you might have.
Posted November 08, 2019
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Bookwyrm627:
It's definitely my own money but with free regional pricing too. After the Halloween sale purchase it didn't have an expiry. After my recent purchase, it shows an expiration date. I'm wondering should i wait for gog to fix it or just wait if it is a generic problem on multiple accounts. I reviewed the policies and it seems to be a glitch.
Post edited November 10, 2019 by timmy010
Posted November 08, 2019
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Bookwyrm627:
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timmy010: It's definitely my own money but with free regional pricing too. After the Halloween sale purchase it didn't have an expiry. After my recent purchase, it shows 27 December 19. I'm wondering should i wait for gog to fix it or just wait if it is a generic problem on multiple accounts. I reviewed the policies and it seems to be a glitch.
I'd suggest contacting Support before it can become an issue, then. No need to wait and see if they can go ahead and tell you. Also easier to clean up before anything automatic happens.
Posted November 08, 2019
I have wallet funds from a couple of refunds, and multiple fair price purchases. And the total is still listed as "valid indefinitely". I guess I should use it up, so as not to discover one day that it's gone, but I kept it until now, just in case I make a purchase from an unsafe computer. It's would be easier to change a GOG password, than dealing with credit card fraud.
Posted November 08, 2019
They don't expire.
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This is my favourite topic
Community
General discussionWallet funds set to expire on account(6 posts)(6 posts)
(6 posts)