(very) Late Refunds, page 1 - Forum

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KarolisPaulikas

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Registered: Apr 2012

From Lithuania

Posted January 13, 2021

1

Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.

Lord_Kane Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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Lord_Kane

Leaf Kaigai Nikki

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Registered: Mar 2009

From Canada

Posted January 13, 2021

2

KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.

Yes and that is due to the fact that support is currently overloaded and overwhelmed.

https://www.gog.com/forum/general/expected_delays_in_support_replies

Its annoying and quite angering, but you will get your refund.
hopefully so will I

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Narushima

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Registered: Dec 2008

From France

Posted January 13, 2021

3

Yep, it's the same for everybody. I'm still waiting on a refund (not Cyberpunk) I asked for over three weeks ago.

anzial

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Registered: Dec 2013

From Other

Posted January 13, 2021

4

KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.

yeah, it's kinda the norm these days. GOG is inundated with refund requests for that game so it does quite a while to do it. It also might be a conscious tactic in the hope that you change your mind as the time passes ;) In any case, they'll get around to you eventually :)

KarolisPaulikas Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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KarolisPaulikas

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Registered: Apr 2012

From Lithuania

Posted January 13, 2021

5

KarolisPaulikas: Hi there!

I submitted a full refund ticked regarding CP 2077 over 3 weeks ago now, but haven't been put in touch with any representative from GOG, all I'm getting is automated messages and FAQ suggestions that tell me to CONTACT GOG.

Anyone else experiencing this?
Anyone managed to get a refund?

Thanks.

anzial: yeah, it's kinda the norm these days. GOG is inundated with refund requests for that game so it does quite a while to do it. It also might be a conscious tactic in the hope that you change your mind as the time passes ;) In any case, they'll get around to you eventually :)

Thank you for the replies! Hopefully we all get our money back soon! :)

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watvin

With Arms Wide Open

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GOG.com Team

Registered: Jun 2019

From Poland

Posted January 13, 2021

6

Since the link to the sticky about delays in responses from support team was linked by Lord_Kane already, I'll lock this thread to avoid spam

Best wishes

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