Thank you. I reinstalled Galaxy and that fixed the issue.

I lived in the country with some of the worse internet you can imagine. None of the big providers offered service near me. So we had to settle with local guy that provided internet. It was constantly dropping when to many people were using it. Terrible slow download speeds that would drive you crazy.

GOG offline installers really save my ass back then.

A decently written and informative post, and with an ETA to boot......nicely done, GoG. +1

I am practically never using Windows to download my games, just play them (its an irony). I really treat my Windows machine as a glorified gaming box, good only for playing games.

Otherwise, duly noted for the other two points. That definitely will get me a whole lot less frustrated next time downloading some of my game installers systematically fail (I could be mistaken, but I have the vague intuition that my pleas to GOG to monitor its offline installers will fall on deaf ears).

Thanks for the pointers.

Debatable. Reading a book will definitely develop your reading and visualization skills in a way the overwhelming of video games won't. Depending on what you are reading, you might also pickup invaluable bits of knowledge.

However, watching books and movies are passive activities while most games will engage you and develop hand/eye coordination, problem solving skills or both.

Overall, in terms of richness for the brain, I'd personally put most games behind a very useful book or video (that will improve your world knowledge), but ahead of books and movies that are for leisure.

Do note that some offline installer links that have been broken for months are now suddenly downloadable (I found one such today). I'm guessing they moved to an older (better?) server until the CDN is fixed. I suggest you try the ones that were broken for you before Thursday (when they are due to return to the CDN).

I'm not advocating dropping offline installers. In fact I still enjoy them for my current downloading speeds/habits and archiving is fairly simple. I just can't fathom that in this day and age someone asking to buy and have have shipped a usb stick with a game on it in the mail in order to play games.

I can fathom the ugliness of slow speeds. When my tiny shaped limit is reached it drops back to dial-up speed, which just makes modern websites time out (in other words it's useless - even some email providers time out). But the point stands that if your car can't drive at the speeds necessary for the highway, then you don't drive on the highway. Gaming and PC ownership has moved to large files and a reasonable internet speed to download them. If you can't achieve this, then it's time to look for alternative entertainment.

DxDiag.txt is the file the chatbot asks for. You can create a dummy text file and try uploading that. It's been reported elsewhere that it doesn't actually accept text files, despite asking for one.

I know your not advocating fordropping offline installers. Just sharing my experience and I agree with you

As I have been mostly in rural Thailand for the past 4 weeks or so and still wanted to try some GOG games, Most of the time I have been restricted to a max 4Mbit/s mobile data connection which gets even much lower or even unusable in busy hours like around 3pm-9pm where all the people get to their homes from work and schools.

Downloading bigger games is a challenge with such a connection, but every now and then I get near to some free (or included with my SIM subscription) wifi hotspot which gives a nicer 20-40 Mbit/s speed for downloads. So I have used those opportunities to download some installer files faster to install it later.

For instance, I was a driver to a doctor checkup and needed to wait at the hospital for a couple of hours here. I noticed they had a speedy wifi hotspot at the hospital area that I could use for free because it was my operator, so I used that time to download Shadow Warrior 3 offline installer files to my phone (using the Chrome browser on my phone), around 23GB of files. Then back at the motel I moved the installer files with an USB cable to my laptop and installed the game.

I strongly urge you to suspend sales until this issue is resolved. I purchased a game, and could not access it since could not download it.

I have requested a refund, and of course will take up to 30 days for this to go through. I did not want a refund to gog wallet since why? Can't download games I purchase.

I value the service you provide, but it is misleading to not let costumers know when purchasing games that they will not have access to it for iindeterminate amount of time.

That is a huge overexaggeration. Have you actually tried downloading some games just before you posted this message? Currently using GOGRepo myself to backup my entire GOG library and since later yesterday, every single file of my 119 games are available again (earlier yesterday only a few files of two of my games were unavailable). If there is still a failure rate, by now it probably is extreeeemely low.

Edit: so yeah, all files have been available since the "later yesterday" mentioned originally!!! Edited my original message to better reflect this, but please read better....

Since it works again since yesterday evening, this is kinda obsolete now.

Great! I'm glad it is working for you!
It's not working for me (And yes MRTNPTRS I did purchase and try to install, all night - a game purchased from here and no it's not my computer because guess what, worked fine with Steam!!!)

SO YES - paying $60 for a game that is not available because of a known issue does bother me. I would have appreciated a warning that there is a known issue BEFORE purchasing.

I'm glad 117 of your library works! Sorry about the 2 that aren't.

Except for your tried 1 game (already said, there could still be a failure rate, but extremely low now likely), do other games in your library download fine? One game not downloading doesn't neccessarily mean you "Can't download [all] games I purchase." Also, read my message again, earlier yesterday two games couldn't be fully downloaded, but later that day, yesterday thus, they all were available for download again. For me at least all issues have been resolved.

My bad. Sort of misread your point a little *thumbs up*.