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We would like to inform you that, due to our storage and CDN provider's outage, we are encountering technical issues that may cause difficulties in downloading and updating your games both through the GOG GALAXY client and GOG Store. Already downloaded files are in no way affected.

We are trying to mitigate this external problem by switching to our secondary storage while our provider is restoring data. We would also like to highlight that those issues do not affect purchasing games. Currently available discounts on selected titles will not be extended due to the above.

It is our team's top priority to resolve those issues and we aim to resolve them as fast as possible. Apologies for any inconveniences caused.
FYI: Just tried downloading and installing Witcher 3. It worked. THX GOG!
N. M.
Post edited July 23, 2023 by paladin181
I am getting the impression that nobody's working on the issue due to it being a weekend - otherwise I can't understand why fixing it should take more than two days.
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Xeshra: Your numbers are not very useful because to abstract.
What would make them less abstract for you?

If you'd like to know how many of my games are theoretically uninstallable (i.e. have at least one installer file failing), the number is 236 games out 2,138, which is 11% (close enough to the 10% rate I found for files).
Post edited July 23, 2023 by mrkgnao
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tricos: I am getting the impression that nobody's working on the issue due to it being a weekend - otherwise I can't understand why fixing it should take more than two days.
We are talking about CDPR, the same company that screwed up TW3 with patches.
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ToxicGigatyrant: FYI: Just tried downloading and installing Witcher 3. It worked. THX GOG!
Goodies are broken, only the main game works.

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Xeshra: Your numbers are not very useful because to abstract.
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mrkgnao: What would make them less abstract for you?

If you'd like to know how many of my games are theoretically uninstallable (i.e. have at least one installer file failing), the number is 236 games out 2,138, which is 11% (close enough to the 10% rate I found for files).
Installer file? The exe? There is only 1 exe per main game and 1 exe for every DLC, most files are not a installer, a BIN instead. The BIN can get broken too and any other file (goodies and whatelse),

Less abstract would mean:

How many games can be COMPLETELY downloaded without any files missing. And a comparison between games above 50 GB, above 20 GB and below 10 GB size.

Simply pratical and easy to understand what it means for you and your downloaded files.
Post edited July 23, 2023 by Xeshra
I still can't get Witcher 3 to download above 11% with Galaxy. Was able to download all the offline files and am doing an install right now with that. Sucks that it's been 2 days now with this.
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Xeshra: Installer file? The exe? There is only 1 exe per main game and 1 exe for every DLC, most files are not a installer, a BIN instead. The BIN can get broken too and any other file (goodies and whatelse),
Both are installer files. The exe is the executable installer file; the bins are the binary installer files.

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Xeshra: Less abstract would mean:

How many games can be COMPLETELY downloaded without any files missing. And a comparison between games above 50 GB, above 20 GB and below 10 GB size.

Simply pratical and easy to understand what it means for you and your downloaded files.
I'm sorry. That's too much work to do on a daily basis. Sadly, I guess it'll remain abstract for you.
Post edited July 23, 2023 by mrkgnao
Hey GOG mail me a CD instead!!!! Make it a big box release. Stuff the cloth map inside. And lick the stamp yourselves.
For every single price reduced game you buy here?

Perhaps you can go ask Steam because at least they seem to have the required spare coins; unfortunately, as soon as your game is "inside", you will have to log into the account first. If your provider sucks or no sufficient cable at your location... many other reasons possible..., you can go set the cables all by yourself.

But maybe, GoG can hand out a "game collection BDXL service", so you can have your entire archive "hardcoded" on a series of BDXL with your custom design everywhere. The amount of BDXL depends on the amount of games "picked" of course. Something like this may work, kinda the way limited run games are being made, but it surely wont be cheap because this is a super limited SE.

Some interesting ideas here... definitely.
Post edited July 23, 2023 by Xeshra
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GOG.com: We would like to inform you that, due to our storage and CDN provider's outage, we are encountering technical issues that may cause difficulties in downloading and updating your games both through the GOG GALAXY client and GOG Store. Already downloaded files are in no way affected.

We are trying to mitigate this external problem by switching to our secondary storage while our provider is restoring data. We would also like to highlight that those issues do not affect purchasing games. Currently available discounts on selected titles will not be extended due to the above.

It is our team's top priority to resolve those issues and we aim to resolve them as fast as possible. Apologies for any inconveniences caused.
I appreciate that most game retailers want everything to be digital. No more CDs or DVDs. However, this incident proves that there is both a demand and a necessity for physical media. Perhaps Gog should look into mail-order purchases of games pre-burned to DVD (or on an official Gog USB)?

Or better yet, offer "The Gog Box." A box containing a bundle of games on DVD with extras, soundtrack CDs, cover-art cards, printed manuals and posters. Just look at Japan: Boxed sets are a thing over there and some of them are mind-blowingly amazing! I would be more than happy to buy my games that way! I mean, I've been buying games on disk that since 1995!

Just a thought.
Burned CDs are not good for "long time storage" so this is a bad idea if you want to preserve a secure backup, A pressed BDXL (the one a PS5 got) is another story, they have a much longer endurance... perhaps up to 50 years if you treat them well and if temperatures are always constant in a dry environment,

HDDs, this is a special matter because, the data itself, on a healthy HDD, may last 10 to 20 years if you treat them well. Simply have to make sure there is no errors with the data integrity (MD5 checks is a good idea, most games natively got one but you should use a external check too... before you turn the HDD into your "long time archive".) And to be sure, you should make at least 2 more backups of the HDD. If you even want to have it perfect... copy the data to another (new) HDD every 5 years, this way it is almost failureproof. But you can also "rewrite" the data every 5 years, so the data is more easely readable and the HDD may even last 10 years and up without issues.

In my mind, any other way of backing up data is less secure. The SSDs got 2 weakness. One of them is the price of course... and the second one is, if they are without power for many years they might totally lose any charge inside their cells.°°° A HDD, if stored well, generally is able to hold its data for a longer period but the mechanism can become faulty at some point or the helium may leak and it may malfunction after... so the mechanics is the weak spot here.

°°°Usually they are always moving the data around their cells and becoming fresh power this way, so in this case the charge is being renewed which us helpful. So a SSD enjoy being used... just not to much overwrites.

However: SLC is actually good for long time storage (not TLC) but the costs is not affordable anymore. A modern 8 TB SSD may work in SLC up to 3 TB (always 1/3 of the capacity) but... the cost is huge. I use a SSD for my OS in SLC mode... and cooled well, this way the OS may last almost forever.
Post edited July 23, 2023 by Xeshra
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GogWarrior71: I appreciate that most game retailers want everything to be digital. No more CDs or DVDs. However, this incident proves that there is both a demand and a necessity for physical media. Perhaps Gog should look into mail-order purchases of games pre-burned to DVD (or on an official Gog USB)?

Or better yet, offer "The Gog Box." A box containing a bundle of games on DVD with extras, soundtrack CDs, cover-art cards, printed manuals and posters. Just look at Japan: Boxed sets are a thing over there and some of them are mind-blowingly amazing! I would be more than happy to buy my games that way! I mean, I've been buying games on disk that since 1995!

Just a thought.
There really is no need for this, this is a temporary issue and one of the reasons for them to offer the offline installers is so people can back them up themselves in any fashion they want whether that be burning them to a CD or BluRay. throwing them on an external hard drive or them drive or otherwise.

The only real thing I wish GoG would do in this regard would be to make a program with a GUI that could download your entire collection of offline installers and bonus content to a specific folder and update them as things changed so people could maintain a collection themselves.

And to unify their game installers into a single multi-operating system installer where all the files are present in their typical format and they include the installer in .exe for Windows and a flatpack installer for linux and whatever Mac uses so it is just 1 unified installer. Would potentially save them space and management on their end and would save users time redownloading anything if they have multiple operating systems just use the same installer and launch it from the appropriate format for your operating system. Would make the installers slightly bigger but shouldn't be by much considering the game files should mostly be the same.
Post edited July 23, 2023 by Fuguss
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Xeshra: Burned CDs are not good for "long time storage" so this is a bad idea if you want to preserve a secure backup
M-Disc is an option.
The game Sword and the stars - The pit - Osmodium Edition has an issue with updating the main game with one of the patches thru Gog Galaxy! Note I renamed the existing folder I had to do a fresh install.

The main game (1.1GB Download)which installs and plays fine if I use the shortcut that is created but then it tries to download a 69MB file which I assume is a patch and maybe the dlc's, and the update failed with no message. Again the game still runs from the shortcut and it save the game info.

The main issue is that the update periodically continues to try and update and fails. This is downloading that 69 MB file every time and failing when it tries to install it. I have limited data on my internet and this is not acceptable. The only way I can stop this downloading and failed install over and over is to rename the folder so it will not be availible to Gog Galaxy!

Any suggestions?