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General discussionUPDATE: Blocking users and deleting messages on chat(191 posts)(191 posts)
(191 posts)
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This is my favourite topic
Posted August 05, 2015
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Ciris: BLOCKING ANOTHER USER

You’ll be able to block another user on chat - they won’t be able to write to you and you won’t be able to contact them. They will disappear from your contacts list and will be added to your list of blocked users. You'll be able to unblock users on a dedicated page in your settings.
Please remember the previous version had a giant usability hole - specifically, a user couldn't block someone who already blocked them, and as a result, a competent serial spammer would temporarily unblock victims, discharge the load, then block the victims again before they could react. Please don't mess up this time. Thank you.
Posted August 05, 2015
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JMich: A screenshot Mrkgnao posted showed it came from the cs.cis.ru (or something like that) forum. The forum that has made the generic cracks for Steam
Maybe he's just a teenager that visits that place for cracks and he pasted that cs.cis.ru to scare people..

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JMich: And which are the verified ones?
I don't know, I was just brainstorming.
Probably even if Gog absurdly accepted only Gmail accounts, the scammers would just create a ton of legit accounts there. :\
*shrugs*
Posted August 05, 2015
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snowkatt: i cant help but notice that you and other gog employees dodge constructive criticisms and zero in on the little things that dont matter
I can answer that. The small things are things an employee can respond on his own. The bigger issues are things one has to clear with management before giving an answer.
Posted August 05, 2015
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Ciris: BLOCKING ANOTHER USER

You’ll be able to block another user on chat - they won’t be able to write to you and you won’t be able to contact them. They will disappear from your contacts list and will be added to your list of blocked users. You'll be able to unblock users on a dedicated page in your settings.
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Starmaker: Please remember the previous version had a giant usability hole - specifically, a user couldn't block someone who already blocked them, and as a result, a competent serial spammer would temporarily unblock victims, discharge the load, then block the victims again before they could react. Please don't mess up this time. Thank you.
This issue will be fixed with the currently-in-development blocking mechanism. As you said, it was previously "one-sided". Now it will work both ways, so even the competent spammer that was then able to spam you this way now won't be. If he unblocks you, spams, then blocks again, his messages will vanish - if he doesn't block you again, you'll block him and never hear from him again.

An important feature that I'll be adding to the main topic as well is that blocking users on chat will also be available through the forum tooltip (where you can start a conversation with them or add them to friends) - this aims to help you avoid personal attacks or spam from users you're already recognizing as ones you want no contact with.
Posted August 05, 2015
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JMich: I can answer that. The small things are things an employee can respond on his own. The bigger issues are things one has to clear with management before giving an answer.
that is as maybe
but outright ignoring our criticism doesnt help much either ( ie stonewalling us again ) a prefab awnser of " we are looking in to that" or "i wil get back to you on that" is better then nothing
better then getting ignored at least

because most of us here are getting sick and tired of being ignored while gog pretend to listen to us half asses a "solution"and then pretends its the awnser we have been clamoring for
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Ciris: An important feature that I'll be adding to the main topic as well is that blocking users on chat will also be available through the forum tooltip (where you can start a conversation with them or add them to friends) - this aims to help you avoid personal attacks or spam from users you're already recognizing as ones you want no contact with.
about time !

this should have been in the initial post
Post edited August 05, 2015 by snowkatt
Posted August 05, 2015
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JMich: I can answer that. The small things are things an employee can respond on his own. The bigger issues are things one has to clear with management before giving an answer.
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snowkatt: that is as maybe
but outright ignoring our criticism doesnt help much either ( ie stonewalling us again ) a prefab awnser of " we are looking in to that" or "i wil get back to you on that" is better then nothing
better then getting ignored at least

because most of us here are getting sick and tired of being ignored while gog pretend to listen to us half asses a "solution"and then pretends its the awnser we have been clamoring for
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Ciris: An important feature that I'll be adding to the main topic as well is that blocking users on chat will also be available through the forum tooltip (where you can start a conversation with them or add them to friends) - this aims to help you avoid personal attacks or spam from users you're already recognizing as ones you want no contact with.
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snowkatt: about time !

this should have been in the initial post
I can tell you that I am hearing the criticism in this (and other) thread(s) and making sure it's heard further down the line. However, I cannot give a date at which/by which action will be taken, as that decision falls beyond my competence and often depends on a multitude of other factors, from staff availability, through other priority tasks, to the amount of time it takes to make a functionality work, and probably more that I'm not aware of.

It's also beyond my competence to assign a task, judge the importance of a feature or effort required to complete a feature, so all I can do is pass your feedback along and sincerely sympathise that certain site features are not up to the expected standard - and even if I do get internal information on what is or isn't in the works, I'm not always able to pass it along.

(Sorry if that was a bit of a wall of text, just wanted to clarify some things).

As for the info about blocking users on chat via the forums, I only got clarification and full explanation on it now - I've edited the main post appropriately to reflect it. :)
Posted August 05, 2015
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Ciris: I can tell you that I am hearing the criticism in this (and other) thread(s) and making sure it's heard further down the line. However, I cannot give a date at which/by which action will be taken, as that decision falls beyond my competence and often depends on a multitude of other factors, from staff availability, through other priority tasks, to the amount of time it takes to make a functionality work, and probably more that I'm not aware of.

It's also beyond my competence to assign a task, judge the importance of a feature or effort required to complete a feature, so all I can do is pass your feedback along and sincerely sympathise that certain site features are not up to the expected standard - and even if I do get internal information on what is or isn't in the works, I'm not always able to pass it along.

(Sorry if that was a bit of a wall of text, just wanted to clarify some things).

As for the info about blocking users on chat via the forums, I only got clarification and full explanation on it now - I've edited the main post appropriately to reflect it. :)
i cant say i am totally placated yet ie i wil believe these promises when i actually see them
but i understand your situation however gog needs to be more transparent because we feel ignored
this is a step in the right direction
Posted August 05, 2015
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Ciris: I can tell you that I am hearing the criticism in this (and other) thread(s) and making sure it's heard further down the line. However, I cannot give a date at which/by which action will be taken, as that decision falls beyond my competence and often depends on a multitude of other factors, from staff availability, through other priority tasks, to the amount of time it takes to make a functionality work, and probably more that I'm not aware of.

It's also beyond my competence to assign a task, judge the importance of a feature or effort required to complete a feature, so all I can do is pass your feedback along and sincerely sympathise that certain site features are not up to the expected standard - and even if I do get internal information on what is or isn't in the works, I'm not always able to pass it along.

(Sorry if that was a bit of a wall of text, just wanted to clarify some things).

As for the info about blocking users on chat via the forums, I only got clarification and full explanation on it now - I've edited the main post appropriately to reflect it. :)
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snowkatt: i cant say i am totally placated yet ie i wil believe these promises when i actually see them
but i understand your situation however gog needs to be more transparent because we feel ignored
this is a step in the right direction
I do understand your doubts. I will try to communicate in a more transparent way, however sometimes I simply don't know about something or am not able to pass on that information, and I apologize for those cases in advance. Thank you for appreciating the honesty, though - it means a lot.

With that, I've got to go do some personal stuff away from the computer, including a doctor's visit and a trip to a public institution - I should be back in the later CEST evening to check on this thread, but I may not be able to provide answers until tomorrow morning.
Posted August 05, 2015
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IAmSinistar: Looks like they have some out-of-date stuff in their setup. Nothing that breaks, but things which are advised to be brought up to current specs. That's not uncommon, standards change fairly rapidly and a lot of places don't redress it until it truly breaks.
Thanks .
Posted August 05, 2015
Well this is at-least something I guess...
Posted August 05, 2015
YES finally.
Posted August 05, 2015
low rated
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Ciris: CLEARING A CONVERSATION

BLOCKING ANOTHER USER
While I can't say the much awaited return of the blking feature fr the old PM system isn't welcomed, it certainly is a long time coming. However, it is still appreciated.

I uds GOG may hv other higher ranked priorities than solving issues in the forum but I do wish GOG will pay more attention 2 things going on over here b4 things get more out of hand. I guess it wun hurt 2 bring in much needed changes earlier instead of making us wait wks or even mths 2 implement them.

Lastly, thks 4 finally attending 2 our problems but much more needs 2 be done as chat harassment is currently the least of our complaints. I do sincerely hope that we'll be able 2 c more improvements coming soon.
Post edited August 05, 2015 by tomyam80
Posted August 05, 2015
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Ciris: I do understand your doubts. I will try to communicate in a more transparent way, however sometimes I simply don't know about something or am not able to pass on that information, and I apologize for those cases in advance. Thank you for appreciating the honesty, though - it means a lot.
Just wanted to voice my opinion in this discussion as well - The block feature is a good first step in the right direction. Also, I for one really appreciate the openness and the dialog that's on display in this thread. Thank you for that.

I just hope that these improvements are the first in a (long) line that will lead to a nice, friendly, scammer-free forum once again.
For now, I'll just give GOG the benefit of the doubt.

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Ciris: With that, I've got to go do some personal stuff away from the computer, including a doctor's visit and a trip to a public institution - I should be back in the later CEST evening to check on this thread, but I may not be able to provide answers until tomorrow morning.
I do hope you're ok and the doctor's visit is nothing too serious.
Posted August 06, 2015
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Ciris: Hi guys and gals!

We are working on two much requested improvements to the chat system:

CLEARING A CONVERSATION

You’ll be able to delete messages from a conversation on your end, while keeping the other user on your contacts list. The other person will still have a copy of the conversation in their inbox and will be able to contact you again in the future.

BLOCKING ANOTHER USER

You’ll be able to block another user on chat - they won’t be able to write to you and you won’t be able to contact them. They will disappear from your contacts list and will be added to your list of blocked users. You'll be able to unblock users on a dedicated page in your settings.

Our web team plans to implement these two options within the next 2 weeks.

Let me know if you have any questions, I’ll gather them and pass them over to the web team or get someone from their tech-savvy band to stop by and answer them for you!

EDIT: You will be able to block a user on chat not only via the chat tab itself, but also in the forums via the tooltip that currently lets you add them to friends, view their wishlist or send a message. Therefore, if you see a spammer on the forum, you will be able to pre-emptively block them from contacting you.
See? THIS is how you do it! It's several months too late, but this is the way forward. Please attempt to make this the guideline for future communications. I don't mean you personally (mostly), but rather GOG as a whole. Communication with customers is just about the most vital skill a business can have, and so far GOG has been woefully lacking in that department. But this is great. Keep it up ;-)
Posted August 06, 2015
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Ciris: ... for instance, if you have a lot of old messages ...
Just on a side note, I'd be happy to have a lot of old messages, but with the transition to the new chat system tons of old messages have never showed up and are still lost in nirvana. The issue has never been entirely fixed.

That aside, especially the blocking feature is great news. Thanks, good work!

Along other good features already mentioned, please don't forget to show a user's join date and rep in the chat menu again. We've got some issues with users impersonating others by creating very similar looking fake accounts. Without the join date / rep info it's pretty easy to fall for these fakes.
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This is my favourite topic
Community
General discussionUPDATE: Blocking users and deleting messages on chat(191 posts)(191 posts)
(191 posts)