Once again, we’re back with some more replies to your comments - and once again we’d like to start off with a thank-you to all who participated, especially those who stuck around for round two and re-read the documents :)
AGE RESTRICTIONS: They differ in each country but are the same in the rules, are they legal? Most times, when laws on a certain issue differ from country to country, national law overrides what a company said on the Internet (see: access regulations in China, for instance, that may limit user access at some point). Just to be sure, we’ve had lawyers from various countries look through our regulations - they made the calls that all’s well, including age limits.
THE GIFT LIMIT: “Up to a limit of 5 per day”: does this include giving, or also receiving gifts? Like we said, our idea is to allow anyone to gift 5 copies of each game per day as a measure to stop resellers and other such evil-doers from buying a lot out to sell at a higher price. Fortunately for forum contest winners, that makes receiving gifts unlimited!
CONTENT REMOVAL: --> Will we inform users before removing some content elements from games/movies? We do our best to be transparent and always leave enough time for everyone to backup things on their HDD that might otherwise be lost and do our best to NOT have to remove content from shelves (see: Fallout); however, in some cases we might not have the luxury of being informed well in advance, and we may need to react quickly.
Still, this are extremely rare cases - but should they occur, we promise to fight hard to keep things on shelves (even if not in the store) or give you enough time to back everything up.
--> Do the removal rules extend only to content sold from the moment of agreement onwards or to all content? Because we can’t know when we might get a copyright claim from someone and how true it may be, this covers all games, movies, goodies, and any future additions from the store. However, as explained above, we do our best to inform and allow users to purchase/download the games that are going to be gone before they're no longer in the store.
MODS: Are they not allowed? Using official mod tools is of course okay, but reverse-engineering a game is not permitted legally unless you have the developer's or publisher's consent to do it. It may however vary on a case-by-case basis so please contact devs/publishers directly in case of doubts!
STORE CREDIT: When/if we add a store wallet or “in-game” currency, will it still expire after 1 year, or will it be separate from the Fair Price Package credit? The
store wallet (#6) is still something that’s in the works and not even being alpha-tested yet and we can’t present our final call on it as many things are out of our control (many issues surrounding such wallets are regulated by banks, officials, and laws). At the moment we’re not planning on adding an in-game or on-site currency as such. :)
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Again, a huuuuuuge thank-you to everyone who participated! We did our best to address all questions and concerns, and now we’ll work on formatting the agreement and such.
As for these legal texts going live, our plan is to post the User Agreement & Privacy Policy on the site early next year. We’ll notify you by e-mail once we do.
Once they’re up, you’ll have 30 days to decide whether you’re okay with the changes or not, and after that time the new User Agreement and Privacy Policy will be in action as the default (with no further notices about it).