OK, finally got to read the new User Agreement and Privacy Policy documents and the posts in this thread.
Before going into any details, I’d like to say that the language and wording of the new User Agreement and Privacy Policy is a lot different from that of the existing ones. Which is refreshing, but I have to ask – will the final legally binding texts use this language or should be expect to see them more in line with the current ones? Somehow I’m having a really hard time believing this will be it. And in the case it’ll be replaced by “proper” legal language, then it’s quite possible that the meaning of some terms will change or be open to different interpretations.
Also, some terms seem to apply to the upcoming GOG Galaxy client, and I wonder why this is not stated clearly.
Next, a big thank you to Azilut for his posts
and [url=https://www.gog.com/forum/general/upcoming_update_to_gogcom_policies/post91]here, as they address a good number of my own questions and concerns, and in a far more eloquent manner than I'd ever manage.
User Agreement
2.2 If there is any inconsistency or dispute between those ‘EULAs’ and this Agreement, then this Agreement wins.
That’s a good addition, and should put any concerns at ease about EULA terms that don’t align with how GOG content works. Though for this to actually work, I'd like to see specific definitions included in the Agreement. For instance, there's one a single mention of "DRM-free" in the whole document, and that's in the summary text for §15.1 which means that it doesn't even count.
3.1 This will involve creating a password (which is encrypted so we can’t access it) […]
Not good enough, as it does not bind GOG with the obligation to use encryption, and it should. What good is it if I’m careful with my credentials if GOG isn’t? So, please make it clear that you actually do.
3.2 You can use your GOG account to set up a public profile accessible by other people. You can also use your GOG account to connect with other GOG users
What info does this public profile contain and share with others? Will there be options to select certain info and keep other private?
The legal text uses the term “connect” and the summary the term “communicate”; the meaning of these two is not exactly identical. What does “connect” entail and how will it be achieved? Through the GOG Galaxy client only? If that's the case, I'd like to remind you, that since you're going the Steam route with these things, that certain parts of one's Steam profile is public (if the user chooses so) on the site as well. If you go the client only route for GOG, you're splitting the community in two, or indirectly forcing everyone to use the GOG Galaxy client.
3.3 […] You can gift GOG games and GOG videos to other people (up to a limit of 5 per day […]
Does this restriction apply only to gift codes sent directly to others via the checkout page or does it also apply when choosing ourselves as recipients?
Also is that per gift code, i.e. multiple games and/ or videos on one code, or is it per item?
Since there's been quite a number of questions regarding this, you may want to clarify the situation.
4.4 […] Just so we're clear, you are responsible for making sure you have sufficient Internet access to download purchased […]
Does this mean that you won’t support people that may not be able to access your cdn servers due to blacklists by providing access to ftp servers, like for example people in China?
6.5 The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme. If you end up paying more for a game in your local currency than its US price, […]
That sounds as if the Fair Price Package doesn’t apply when one ends up paying more in USD. Given the rest of the text, I assume that this is not what is meant, so rewording seems to be necessary.
Refunds and returns
It’s quite possible that local laws conflict with some of the terms regarding refunds. I'm mentioning this as local law is taken into account in §9.1, and indirectly in §14.1, but not here.
6.7 (c) Money back guarantee:
(i) You must have genuine significant technical issues with the GOG content.
I see the wording in this one has gotten stricter than it is in the current ToU. Which now begs the question – what is considered a “significant” tech issue? The user and GOG (Support) may not define/ interpret the severity of tech issues in the same way.
6.11 […] Store Credit and Bonus Codes do not constitute electronic money of any kind. Store Credit and Bonus Codes are non-refundable and non-transferable. Store Credit and Bonus Codes have no cash value and are not exchangeable for cash. Store Credit and Bonus Codes do not constitute personal property rights, have no value outside GOG.com and can only be used to purchase GOG content.
I just have to say this – thanks GOG for taking my real, hard earned money and turning it into something without cash value; I hope you see the irony of that video of yours mocking Gamersgate and their blue coins.
I assume that this also covers your arses for the store credit expiring, even though it's our real money bound to GOG.
6.11 Store Credit and Bonus Codes that are deemed unclaimed property may be turned over to any applicable authority.
I’d appreciate it if GOG elaborated on this one – can’t say I understand what it’s about and how it works.
7.1 Occasionally we may need to patch or update GOG services or GOG content (for example to add or remove features or to resolve software bugs).
I assume this also covers cases where you remove extras or full games/ videos from our accounts, yes?
I also strongly agree with Wishbone’s suggestion
here.
10.2 […] we need you to give us some limited rights over it so that we can actually transmit it through GOG services. So, we ask you to give us a non-exclusive, irrevocable licence to use, modify, reproduce, create derivative works from, distribute, transmit, communicate and publicly display/perform […]
Sorry, I have to ask – what else would be included here if the rights you’re asking were not
limited?
The wording also makes it sound like GOG has to ask every time and wait for the user’s approval of such rights.
11.1 However, just so we’re clear, we don’t have to use or accept them and we won’t owe you anything (financially or otherwise) regarding them.
But please, don’t be disappointed if we don’t use them or reward you for them.
Are we allowed to be disappointed if you never reply to the tickets we submit to you?
14.2 […] Therefore, we can't accept any liability or responsibility for GOG content.
I may be missing something here, but how can you guarantee it works and not take responsibility? Are we to assume that the third box on the front page under “GOG.COM: ALL THAT IS GOOD IN GAMING” will go away or be rephrased?
17. GOVERNING LAW
I’m glad to see this change, as that "State of California, USA laws" for everyone in the world didn’t make sense and bothered me.
19. CHANGES TO THIS AGREEMENT
Also nice to see the notified by email, as it always bothers me when sites say “it’ll be online and it’s your responsibility to keep track of changes”.
Contacting you with queries and concerns also appears to be a nice gesture, yet empty, as it doesn’t bind GOG to act on those, except perhaps to reply to them.
To be continued...