Updated our Journal (18): Assorted Administrative Details TL;DR: Updates, registering with us, managing pledges, add-ons, support, community.
Hi Those Who Will Never Be Forgotten,
This update covers some important administrative matters. In general, we plan to make more use of our tumblr site and Facebook to share information on the project – we will use Kickstarter updates less frequently and to provide information we want to communicate to all backers. So if you want the most and latest Torment information, please follow our tumblr site. This allows you to opt-in if you want to hear more from us.
The Final Tally
Through April 5th, our donations via PayPal came to $160,495, yielding a total of almost $4.35M (and just over 77K backers) through the end of Friday!
As we mentioned over the weekend, we will include all donations through PayPal through April 30th in determining whether the $4.5M Stretch Goal was met. An additional $19,575 was donated since the Kickstarter ended, and we are currently at $4,368,997 as of the end of Sunday. Through the end of the month, we’ll be posting new totals on tumblr on Mondays and Thursdays, so please follow us there if you are interested in tracking our progress toward $4.5M. New pledges, pledge upgrades, and add-ons will all count toward whether or not this Stretch Goal is met.
Managing Your Pledge and Add-Ons
Following Wasteland 2, we set up our own database system to manage backer pledges, add-ons, and such. We’ll be leveraging this system for Torment as well. If you haven’t already, please register with us at our website.
Over the next month or so, we’ll receive the information from Kickstarter regarding your pledges and this information will become available in our system. We will notify you when this transfer is complete – at that time you’ll be able to see information there regarding your pledge. From our experience with the end of Wasteland 2’s Kickstarter, we expect this process to take several weeks – we appreciate your patience.
Another month or two after that, we’ll ask you for information regarding add-ons you may have selected, get your address information for sending you any physical goods, and ask you any other questions related to your pledge. We don’t plan to do this through Kickstarter’s system, but through our own. This allows us greater flexibility and to consolidate all of the PayPal backers and Kickstarter backers in one location.
Support
If you have any questions about your pledge, please contact us through our support form instead of through Kickstarter. Our support system is better suited for managing these types of requests and it will be easier for us to provide you with quality support.
Amazon Payments
If you are having any trouble getting your pledge processed through Amazon payments, you can donate through our PayPal store instead. Please contact our support staff if you need help.
Forums and UserVoice
Some have asked about a forum for Torment. We do have an interim forum that we set-up a couple weeks ago alongside the Wasteland 2 forums (scroll down). We may do more with Torment forums in the future, but here at least is a temporary home outside of the RPG communities linked to on our tumblr site. (Communities who wish to be added to this list, please contact us.)
We plan to continue to use the UserVoice system throughout development. We have found this experiment to be good for some purposes, but we are still iterating on how to best use it and we’ll probably make changes in the weeks and months to come. After we have the list of confirmed backers from Kickstarter (within the next month or so), we will have backer-only forums on UserVoice. (We may or may not keep a public forum that non-backers can access.) Note that registering for Torment as mentioned above also registers you for the Torment UserVoice system.
Answers to Some Common Questions
Here are answers to a couple of the most common support questions we've been receiving:
Q: If I pledged through Kickstarter, can I still do add-ons through PayPal?
A: Yes, but if your email addresses for your Kickstarter account, PayPal, and your Torment account aren’t the same, please link your other email addresses to your Torment account so that we can identify you.
Q: I donated through PayPal and the information doesn’t appear on my Torment account yet.
A: We have to process this information manually, and this is done on Mondays (covering all transactions through Sunday). So please wait until the next Monday for this information to appear in your Torment account.
It will likely be a while before the next Kickstarter Update – please join us on tumblr if you’d like more frequent Torment news.
Take care,
Kevin Saunders
Project Lead
