Wow! Look at you people... you're full of complaints.... What's happening to you?

What's the big deal?

Because the forum does not work sometimes...
....the chat does not work at all,
....the site turned grey,
....we have many missing releases for Linux/ Mac,
....some updates take a lot of time to come here,
....support takes some time to respond (although to tell the truth, they' re very good at their work!),
....many refused games although a lot people vote for them in the wishlist,
....Galaxy is currently a mess (or so i hear),
....account security is compromised and that leads to many account hijacks,
....the spammers have a little party sometimes,
....the scammers join the party that spammers have,
....the... OH SHIT! ACTUALLY, A LOT OF TROUBLE IS GOING ON AND THAT'S THE BIG DEAL!!!!!! I'M WITH YOU GUUUUUUYS! :D

*clears throat*

Seriously now; well said Ganni1987. There are a lot going on that can be/ should be taken care of because under that pile of... problems, it's the GOG we all love. :)

While I can see where you are coming from with the communication thing (though I don't think things are all that bad, Judas and Johny post fairly regularly and promptly still when it's necessary and Firek still responds to the support request style threads) and I can't really comment on the Linux thing I think we've been over the refusals thing so many times..

GoG is a business, they will judge all games not just on their quality but their potential to sell and make a profit too. As for the robotic "It's too niche" response, I'm fairly sure that will be their stock rejection because it's nicer then saying "We think your game is crap" or "We don't think your game will sell".
Do they release crap games sometimes? Yes.
But I'd still rather the odd crap game and missing some games then having a flood of shovelware that means you'll struggle to ever find a decent game again.

That made me chuckle. Thanks for that.

No joke, almost two weeks ago i've sent a ticket to support asking for them to send someone here to chat with us since there was some problems and the current staff didn't had the answers for it, so, 2 more weeks and i'll get an answer and i'll share it here.

Cyraxpt (2 weeks older):

Ok, got the answer:

"Holiday period and we will discuss it".



But moving on, about the third point, your examples are poor because you're actually saying that they were right, let's take a look:

The Fall of the Dungeon Guardians
Release date: Nov 6, 2015
Owners: 5,186 ± 1,581


Punch Club
Release date: Jan 8, 2016
Owners: 112,187 ± 7,352

In less than a month, Punch Club sold more than TFotDG did in 3 months.

I agree.

Thanks for that. Didn't know about Age of Wonder 3 dev being problematic. Well I can scrape that one of my list then. Gog should really add a notice that there won't be a mac/linux version available on gog. Still don't know what they are doing with Metro games since they are sitting on the linux builds since July 2015 when Deep Silver delivered them to gog.

GOG's "too niche" is very strange.

That's sadly a huge pile of problems.

@OP, well said. Not sure GOG management/staffers will read it though, and if they do that they'll act on anything.
One point though - communicating with your userbase is never a waste of time, and if that's the prevailing mentality at GOG then it's a really bad sign.


That's pretty unsettling, and unprofessional too.


Regarding the missing Linux/ Mac versions here - how likely is it that, at least in some cases, it's a publisher/rights issue? That of course begs the question - is GOG working to make a deal for those? Which we won't know, since communication is practically non-existing.

i just bought Transistor from last sale, and i cant download the game because of god damm "403 - forbidden" error and i cant use galaxy to download it because it is not available on linux.

I think i should have bought Trine 3 from humble sale...

They could at least let us know what is happening with Metro 2033/Last Light builds on which they are sitting since July 2015. I know they quoted technical issues but not being able to get at least one of the games running in 7 months is really questionable.

Especially considering that the Steam versions of those games run extremely well on Linux.

Think about it...
What does "too niche" mean? Only select individuals will be interested in this game/genre. In other words, we don't think it's going to sell enough copies. If you think about it, it is a "nice" way of saying, we don't think your game will sell.

But before we go too far with GoG's rejects, people forget there are many other reasons this can occur.

I saw a quote from Jonathon Blow (creator of Braid, The Witness, et al) who said he thought GoGs standard contract had clauses he didn't like and he didn't want to waste his time arguing contract clauses.

There are also games that look decent, but they want to sell for $29.99 (the price on Steam). Are they really $29.99 good? And before you say GoG can negotiate the price...really? If they are already selling it for that much on Steam?

We also don't know which versions of these games were submitted to GoG. What do you think would happen if someone submits a game and it crashes to desktop before starting up or during the game? As Arcen games pointed out for Starward Rogue, the version they submitted lacked a lot of features from the release version and they feel that may have led to its rejection.

Now, lets also look at many of the other games like One Finger Death Punch. It's been bundles at the entry tier so many times, I know I've given away at least two extra copies. Does GoG really want games that they are responsible for maintaining for new OSs which are very likely to be overbundled in a matter of months. Will those games really be profitable when they can be had on Steam for a quarter?

I think the problem is all too often, people here have their favorite genres, complain about a game not being here and then take pot-shots at genres they dislike and ask why "Hatoful Boyfriend" or "Punch Club" are here. But if they'd do a bit a research, they could find those games sell far more than their "niche" title.

And all this then also neglects certain developers who don't want to be on GoG because its so much easier to maintain just one version on one store.

------------------

As to Linux versions (and the same can be said for Mac and even Windows 10 support), I agree, GoG seems slow in updating titles. There are games like Alien Shooter which have now been working fine on Win 10 for a couple months (not sure if it was a video card driver or WIn 10 update which fixed it) but it is still listed as incompatible. I'm sure there are many Linux and/or Mac version which similarly work but aren't here yet due to lack of retesting.

My impression is that they are understaffed and simply don't have the time/manpower to do everything. It might very well be that most of the crew is working super hard, but that's still not enough to keep Gog in good shape.

The link with the community was strong back in the day mostly thanks to TET hanging around the forums, but it wasn't really his job, he just liked doing that. When he quit, that was a big hit to Gog-userbase relations and nobody's ever replaced him. From I gather from the jobs openings, community managers aren't to be blamed either, because their job is to manage social media channels and attract new customers, not hang around the forums.

It seems to me that Gog has been neglected by the management a bit too much. I thought the development of The Witcher 3 might have gotten in the way, but the game had a hugely successful release months ago and nothing has changed yet. I'm starting to think they just don't care anymore. :\

Good points.
I asked this on other thread, but I like to read your opinion. So why GOG rejected games like "The Binding of Isaac" and its remake? The game is top-rated and I think its price is fair. Also, it has enough players on Steam and its sale rate is good. So why TBOI is still "too niche" by GOG standards? Are there any reasons why GOG version of TBOI may not be successful as much as its Steam version?