So it's over...

I did not like the Piñata sale much, especilly that the games in the Piñata pool were not part of the "normal" sale or even worse, have been removed from the regular sale because of the Piñatas. But with the explicitly granted right to refund games (no matter if they do not run on my operating system, I already own them or I do not want them) I'm okay with it and even have tried a few Piñatas. In the beginning my luck has been a bit better and I even got some decent games, although none of the games I really wanted. But the changes to the Piñata pool during the sale have made the odds a lot worse later and the games I got weren't that good anymore.

But what I dislike most from the Piñata sale is that GOG seem to have added crippled versions of some games to the pool, which do not even have a catalog entry. This is really annoying as those games lack an upgrade path to a better version of the game and the original version of the game never will be shown as owned in your account. I got Pillars of Eternity, but none of the Pillars of Eternity editions in the catalog is shown as owned in my account. The cheapest version in the catalog, the Pillars of Eternity: Hero Edition, only lists the handbook as an extra, nothing else. So the version of Pillars of Eternity I got from the Piñata does not even contain a handbook? Really? I do not dare to click on the entry in my collection as it may remove the "NEW" flag, so I cannot see what my version actually includes. Very disappointing...

Last but not least the order handling of the Piñatas is bad. You only get a receipt for buying a Piñata, but that receipt does not contain the name of the game you have bought. So you do not have any proof for owning the games bought through the Piñata sale.

Still not a word from support. I know they are probably busy but the lack that automated copy and paste email is a bit unnerving.

I almost got an instant response 1 or 2 days ago, are you sure your message went through?

In you order history there should, above the mentioning of the Piñata for 2,69 an order mention of the game you unpacked from the Piñata, with 'Free' as it's cost. You can use the order number from that 'Free' order to contact support if you want a refund for instance or have another question or complaint.

AMEN! I would have continued purchasing one pinata per day if they allowed such an option, but after the third pinata uncovered a Windows-only game I stopped (I use macOS mainly, and occasionally Linux Mint). Then again, for macOS and Linux users, the odds would have been greater for buyers to receive better games compared to Windows users due to the sheer number of Windows-only games; people would find out and complain about that, and GOG would lose revenue both from the lower numbers of pinatas purchased to get the high-profile games and the potential normal/sale price of the game itself.

Well it seemed like it went through. I didn't do anything different than usual. The only thing different here is the missing autoresponse message.

I expirienced very similar thing with Pillars of ethrnity and with Tyranny. In the case of POE, the manual is included in the version a got. However, none of the editions available on GOG is listed as owned. When i try to go to the POE store page through my POE liabray entry, i am send to the champion edition of the game.

More interesting is the case with Tyranny. I only have access to the game files, but no godies or whatsoever. In addition, when i try to go to the games forum page from the drop menu of the game in my liabrary i am always send to the the general discussion. What is more, similar to the situation with POE, when i try to go to tyrannys store page from my liabrary, i am send to the archon edition. It is neadless to say, that none of the available editions on gog are listed as owned by me.

I dont think that crippled versions were destributed for the pinata promo. I suspect some kind of bug. I sent a ticket to the support two days ago. The answer i got was that they were investigating the issue and that they will comeback to me as soon as they know something.

So that is that.

Agree. My solution as a linux user was just to refund the windows only games i got from the pinatas. However, after the third or forth pinatas puchase i stopped. Maybe at some point in the future i will repair my gaming win pc or buy a new one.

Nevertheless, lets hope that for the next similar promo there will be an option available to at least chose the OS, even thou maybe it wont be economically optimal for gog.

It's not abusing if you are playing by the rules no matter how often you are saying otherwiese just because you don't like people using their consumer rights. It's a legal contract nothing more and people are doing what GOg allows them to do. The system is made this way. If GOG would want to have it different the contract would be a different one. It certainly does take the fun out of it but there is no abusing at all. If you want to blame anyone blame GOG for setting up those rules.
But it is true what PaterAlf said. There was an irish luck game and there was a game were you could get a mutator game. If you search the forum you will find the according tracker thread at least for the mutator game. Selling mystery games is nothing new for GOG even though it's just the second called "Pinata".


Since the new new account system ;) you can access your support requests directly here by login, clicking on your name and then chosing "my activities". Your request should be listed here as well if everything is correct.

That's usually a sign that it went into the void. Do the check MarkoH01 mentions in his post #684, and if there's nothing there, submit it anew.

Thank you, you two, there was nothing under my activities.

It's not about the proof of ownership inside of GOG, although having 2 order entries for every Piñata is a bit silly, it's about the proof of ownership outside of GOG (e.g. in case of GOG does not exist anymore). The only proof you have outside of GOG is the email which you get after purchasing a game. But in case of the Piñatas these emails do not contain the name of the game you have purchased.

Same with Wasteland 2, none of the catalog entries is marked as owned, not even the cheapest edition. :(

I'm not so sure... But lets hope it's only a bug. I also have opened a support ticket now.

Well it was fun but I don't think I'll ever buy another pinata or mystery game again. Got Kyn but I only buy Deluxe Editions so this is essentially a wasted buy for me where if I was given the option to add a few cents for the extra content I wouldn't have to buy it again and essentially assign the one I have to the void. If GoG wants something like this to work they have to think it out clearly first and take publishers like the ones of Kyn and Armikrog to task for neglecting GoG users or exclude their games from such sales.

three days streight and there are no news from the support. Please keep me updated in case you get any info :). I hope the gog employees are not avoiding my ticket.

I just want to know if it is a bug or not and if not, are there any upgrade possibilities. Even if there arent, i can not be mad. The support people are always very friendly. In addition, getting even the basic editions of these two games for very low price is awesome.
Officially we can not. If i remeber correctly, someone on the forum mentioned somewhere that upgrade is possible if you ask support, but i dont know if it is true ( perhaps not, maybe he/she was speculating). Worth a try maybe :)