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New Piñatas • New Deals • Last Chances


The final 72 hours of Piñata Madness are here, and the mystery-sale bonanza grows bigger – today brings exciting new Piñatas and hot new offers!

If you haven't tried your luck yet, now's the time with new additions to the pool. These include: Baldur's Gate: Enhanced Edition 1 & 2, SWAT 4, Vampire: The Masquerade – Bloodlines, NEO Scavenger, Wasteland 2, This War of Mine.
Plus all things Homeworld with Homeworld 1 & 2 Remastered, Deserts of Kharak, as well as the long-gone expansion – Homeworld: Emergence.

If you're not the type to smash Piñatas, there are new great games on sale right now so make sure to give it a browse – and while you're here, check out the Carmageddon 20th Anniversary Sale at 75% off!


--Original announcement--
Piñata Madness is back – meaning excitement, mystery, and exceptional deals on some of our favorite hand-picked titles.




What is Piñata Madness?
For $3, you can buy and smash your own digital Piñata, each holding one of 100+ mystery games worth anywhere from $5.99 all the way up to $44.99.
Visit your <span class="bold">Pinata hub</span>, where can buy, open, and see everything Piñata Madness!
Just like real-life Piñatas, they'll bring you joy, surprise, and reward. Unlike real-life Piñatas, ours drop really good games instead of candy – games like Pillars of Eternity, Shadow Warrior 2, Heroes of Might and Magic, Victor Vran, and more!
It's a great way to broaden your horizons and try out games you otherwise wouldn't, knowing you're always getting a deal that's worth it. And if you already own every game included in our Piñatas, each game you drop will be a giftable code so you share the joy with your friends.







Weekly Megasale
If you'd rather know exactly you're getting, check out the Weekly Megasale featuring great deals up to -90% on some of our favorite titles including Darkest Dungeon, Shadowrun: Hong Kong, Heroes of Might and Magic III, and more!



The Piñata Madness and Weekly Megasale last until August 21, 2017, 9:59 PM UTC.
This is the first GOG special sale in a long time where i haven't actually bought anything.


I am either getting good at this "self control" thing, or realised from reading all the above forum posts, that the chances of a good game dropping from Pinatas is extremely low... maybe both? XD
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Zoidberg: They have to stop that pinata nonsense.
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Kristian: Why? A lot of people quite like it and those that don't are welcome to not buy any piñatas.
True, but that itch in the back: what if can get Rime or Homeworld or Tyranny!? MUST TRY ..... you buy one and then you end up with CivCity Rome and you really do not like management strategies ... well, f***


In my case I bought 5 pinatas and really did not like 4 of the games, 1 was actually from the wishlist. Fortunately GOG refunded me all but that one. And honestly, I am getting the itch again since they added a new batch, but I must ... control ... myself. .....


:D
Post edited August 18, 2017 by JediEagle
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Croyzers: I see GOG have recently updated this and are contiunieng with this over the weekend - oh well.

For anybody seeing this for the first time, GOG have confirmed that they will refund games you have received from this sale and haven't downloaded (as they are required to do)

So, buy as many Pinata's as GOG lets you! Then gets refunds for all the broken worthless crap that GOG have selected to be included in this sale.
so... is this legal? can they ban me for abusing this or anything? any official word?
high rated
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Onsdag: It's already happening. As it currently stands 94 out of the 159 games seen so far in this pool have been on sale in the recent past for anywhere from $0.39-$3.00. That means, all things being equal, you have a 59% chance to get a game that can be bought on sale for less - sometimes far less - than the pinatas themselves cost. One of the worst offenders is Gomo, which could have been bought 8 months ago for $0.39. Others, like Faces of War, Men of War, and Men of War: Red Tide, could have been picked up just last week for $1.19. If you didn't get these titles - and dozens of others - on sale recently (maybe because you weren't interested in them to begin with, or you lacked the funds at the time) you now have the chance to randomly 'win' them for $3. For many people these titles represent games they don't want, or would rather wait for a sale to get them cheaper.

One of the big problems with this Pinata gimmick is that we don't know what's in the pool to begin with because GOG won't publish it (excepting a very few select high-profile titles to whet people's interest). This means people are buying blind with the promise of great rewards. It's not until the community starts reporting what they're getting, such as in the Pinata Tracker thread, and other's compiling a list, that we can begin to get a glimpse of what's actually on the table and whether it's worth the risk or not.

Speaking personally, at first I was excited for this event and supported GOG as it seemed promising. However, over time I now have mixed feelings about it. Especially after they removed the games that were currently on sale for cheaper than $3, ostensibly because people were complaining about receiving cheaper games than the pinatas were worth, only to replace them by even more games that have a far lower historical sales price. Nearly 60% of the games you could 'win' for $3 could be had for cheaper simply by waiting for them to go on sale - and then you can select exactly what you want rather than being 'surprised' with games you might never normally want/buy. Fortunately for the customer GOG is honoring refund requests.

Speaking of which, how long does this process normally take? It's been nearly three days since I last heard from support on my ticket and I still haven't received my requested refunds. I requested a Wallet refund which the support staff recommended as "Cash refunds take a couple of business days to be fully processed on both sides, whereas GOG Wallet funds gets assigned immediately." I understand they may be busy, but when I'm reading of others who opened tickets yesterday or today already receiving their refunds then it makes me wonder if mine somehow got lost. :/

In the end though, I do still and will continue to support GOG. They have been amazing thus far and I can see that they are trying to help the customer, even while trying to run a good and successful business.
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Kristian: So, Onsdag, unless all the games are sold for their lowest price ever, the Piñata Madness sale is no good? Does this apply to all other sales too? Must all sales beat, or at least match the current discount record, for all games?
I didn't say that. Thanks for implying it and putting words into my mouth though.

The big issue here and what caused GOG to make drastic changes by removing games from Pinatas and adjusting prices is one of perceived value. You see, GOG is advertising that by buying a Pinata you'd be getting "exceptional deals on some of our favorite hand-picked titles" and "guaranteed a game worth anywhere between $5.99 and $44.99" (see post #1 in this thread and the Pinata FAQ). However, people were complaining about getting a bunch of games that were currently on sale and valued at $2.99 (sometimes cheaper depending on regional prices) - one penny cheaper than the pinata itself costs - even though the base price of those games was above the $5.99 threshold.

This was a big problem for customers as they were not getting their perceived value's worth out of these pinatas. They'd put $3 into the pinata and get something out that was currently 'worth' less (even though its base price was greater) than the pinata itself. GOG could have said tough luck, it is what it is, but instead they chose to acknowledge this as being a "situation" that they "needed to act fast" to "fix" (see post #383 and #393 in this thread). To "fix the situation" they:

1. "Remov[ed] from Piñatas the games that in some regions are available cheaper in the sale."
2. "Remov[ed] a few games from the sale" completely.
3. "Add[ed] new games to the selection,... to cover the excluded ones. Those new additions are not available on sale, and their base price is at least $5.99 USD."
4. They offered "a refund for such purchase."
5. "To make up for the trouble, we’re also going to give you a code for one free Piñata."

I'm merely pointing out the fact that perceived value comes not only from current prices (sales or otherwise), but also recent and historical prices. Some customers will put the same $3 into a pinata and get something out that they perceive only has a value of $0.39 (Gomo), $0.59 (several titles), $0.99 (several titles), $1.19 (several titles), etc., etc., based on their prices during recent sales events. Who's to say these customer's views are any less valid than the customers who only look at current prices? By GOG validating the concerns of customers who were looking at current (sales) prices they are also creating a potentially worse situation by now adding a ton of even more low-valued games to the pool for those who look at recent sales prices. In the prior pool there were (based on customer reporting) 104 games, with 39 games (or 37.5%) having a historical sale value under $3 - the lowest being $1.19. Now however, with the changes GOG has made, there are (again based on customer reporting) 159 games, of which 94 games (or 59%) have a historical sale value under $3 - the lowest being $0.39. To these customers who view historical sales data this is a slap in the face by GOG because they may view it as GOG pretending to care about their concerns but then making matters worse by adding even more low-valued games into the pool, making it that much harder to get something decent and your money's worth from these pinatas. GOG's actions may thus appear disingenuous and duplicitous to these customers.

Edit: posting links doesn't seem to work...?
Post edited August 18, 2017 by Onsdag
"I didn't say that. Thanks for implying it and putting words into my mouth though"

I am sorry you perceived what I said as putting things in your mouth. But they were questions and not statements. Sincerely meant questions. As such they were not meant to imply anything one way or the other. Least of all to put any words in to anyone's mouth.

"Who's to say these customer's views are any less valid than the customers who only look at current prices?"

This goes both ways.

What criteria relating to price should GOG have used to determine which games to include in the Piñata pool?

Edit:

The whole nature of a Piñata sale is that some people will get games to perceive to be of low value.
Post edited August 18, 2017 by Kristian
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Zoidberg: They have to stop that pinata nonsense.
I agree, I am not falling for these kind of shit sales ever again!
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Zoidberg: They have to stop that pinata nonsense.
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xxxIndyxxx: I agree, I am not falling for these kind of shit sales ever again!
Then my question to Zoidberg applies to you as well: https://www.gog.com/forum/general/the_pinata_madness_sale_starts_now_98cd1/post509

I could put it differently: Why should I and others be deprived of a sale we have enjoyed immensely?
Post edited August 18, 2017 by Kristian
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Kristian: So, Onsdag, unless all the games are sold for their lowest price ever, the Piñata Madness sale is no good? Does this apply to all other sales too? Must all sales beat, or at least match the current discount record, for all games?
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Onsdag: I didn't say that. Thanks for implying it and putting words into my mouth though.

The big issue here and what caused GOG to make drastic changes by removing games from Pinatas and adjusting prices is one of perceived value. You see, GOG is advertising that by buying a Pinata you'd be getting "exceptional deals on some of our favorite hand-picked titles" and "guaranteed a game worth anywhere between $5.99 and $44.99" (see post #1 in this thread and the Pinata FAQ). However, people were complaining about getting a bunch of games that were currently on sale and valued at $2.99 (sometimes cheaper depending on regional prices) - one penny cheaper than the pinata itself costs - even though the base price of those games was above the $5.99 threshold.

This was a big problem for customers as they were not getting their perceived value's worth out of these pinatas. They'd put $3 into the pinata and get something out that was currently 'worth' less (even though its base price was greater) than the pinata itself. GOG could have said tough luck, it is what it is, but instead they chose to acknowledge this as being a "situation" that they "needed to act fast" to "fix" (see post #383 and #393 in this thread). To "fix the situation" they:

1. "Remov[ed] from Piñatas the games that in some regions are available cheaper in the sale."
2. "Remov[ed] a few games from the sale" completely.
3. "Add[ed] new games to the selection,... to cover the excluded ones. Those new additions are not available on sale, and their base price is at least $5.99 USD."
4. They offered "a refund for such purchase."
5. "To make up for the trouble, we’re also going to give you a code for one free Piñata."

I'm merely pointing out the fact that perceived value comes not only from current prices (sales or otherwise), but also recent and historical prices. Some customers will put the same $3 into a pinata and get something out that they perceive only has a value of $0.39 (Gomo), $0.59 (several titles), $0.99 (several titles), $1.19 (several titles), etc., etc., based on their prices during recent sales events. Who's to say these customer's views are any less valid than the customers who only look at current prices? By GOG validating the concerns of customers who were looking at current (sales) prices they are also creating a potentially worse situation by now adding a ton of even more low-valued games to the pool for those who look at recent sales prices. In the prior pool there were (based on customer reporting) 104 games, with 39 games (or 37.5%) having a historical sale value under $3 - the lowest being $1.19. Now however, with the changes GOG has made, there are (again based on customer reporting) 159 games, of which 94 games (or 59%) have a historical sale value under $3 - the lowest being $0.39. To these customers who view historical sales data this is a slap in the face by GOG because they may view it as GOG pretending to care about their concerns but then making matters worse by adding even more low-valued games into the pool, making it that much harder to get something decent and your money's worth from these pinatas. GOG's actions may thus appear disingenuous and duplicitous to these customers.

Edit: posting links doesn't seem to work...?
That is only part of the situation, since you can even get a "deal", but it can be a game that you don't will enjoy to play, for example, because of the genre and its characteristics.

Edit: Certainly it could be attenuated by themed piñata or daily pools. Bringing more strongly this characteristic of you receiving a game from a genre that you like, maybe is unknown and can satisfy you. Or it still will be like a secret friend with strange peoples. Maybe the chances for getting a game could even be weighted in favor of your favorite genres or by the content of the library, by a more sophisticated algorithm. Statistics have its uses.
Post edited August 18, 2017 by DeadFishEye
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Onsdag: I didn't say that. Thanks for implying it and putting words into my mouth though.

The big issue here and what caused GOG to make drastic changes by removing games from Pinatas and adjusting prices is one of perceived value. You see, GOG is advertising that by buying a Pinata you'd be getting "exceptional deals on some of our favorite hand-picked titles" and "guaranteed a game worth anywhere between $5.99 and $44.99" (see post #1 in this thread and the Pinata FAQ). However, people were complaining about getting a bunch of games that were currently on sale and valued at $2.99 (sometimes cheaper depending on regional prices) - one penny cheaper than the pinata itself costs - even though the base price of those games was above the $5.99 threshold.

This was a big problem for customers as they were not getting their perceived value's worth out of these pinatas. They'd put $3 into the pinata and get something out that was currently 'worth' less (even though its base price was greater) than the pinata itself. GOG could have said tough luck, it is what it is, but instead they chose to acknowledge this as being a "situation" that they "needed to act fast" to "fix" (see post #383 and #393 in this thread). To "fix the situation" they:

1. "Remov[ed] from Piñatas the games that in some regions are available cheaper in the sale."
2. "Remov[ed] a few games from the sale" completely.
3. "Add[ed] new games to the selection,... to cover the excluded ones. Those new additions are not available on sale, and their base price is at least $5.99 USD."
4. They offered "a refund for such purchase."
5. "To make up for the trouble, we’re also going to give you a code for one free Piñata."

I'm merely pointing out the fact that perceived value comes not only from current prices (sales or otherwise), but also recent and historical prices. Some customers will put the same $3 into a pinata and get something out that they perceive only has a value of $0.39 (Gomo), $0.59 (several titles), $0.99 (several titles), $1.19 (several titles), etc., etc., based on their prices during recent sales events. Who's to say these customer's views are any less valid than the customers who only look at current prices? By GOG validating the concerns of customers who were looking at current (sales) prices they are also creating a potentially worse situation by now adding a ton of even more low-valued games to the pool for those who look at recent sales prices. In the prior pool there were (based on customer reporting) 104 games, with 39 games (or 37.5%) having a historical sale value under $3 - the lowest being $1.19. Now however, with the changes GOG has made, there are (again based on customer reporting) 159 games, of which 94 games (or 59%) have a historical sale value under $3 - the lowest being $0.39. To these customers who view historical sales data this is a slap in the face by GOG because they may view it as GOG pretending to care about their concerns but then making matters worse by adding even more low-valued games into the pool, making it that much harder to get something decent and your money's worth from these pinatas. GOG's actions may thus appear disingenuous and duplicitous to these customers.

Edit: posting links doesn't seem to work...?
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DeadFishEye: That is only part of the situation, since you can even get a "deal", but it can be a game that you don't will enjoy to play, for example, because of the genre and its characteristics.
Someone that is worried about that probably shouldn't buy a Piñata.
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DeadFishEye: That is only part of the situation, since you can even get a "deal", but it can be a game that you don't will enjoy to play, for example, because of the genre and its characteristics.
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Kristian: Someone that is worried about that probably shouldn't buy a Piñata.
I added a edit to my commentary, because my point is changes to how the promotion is done, to make peoples that shouldn't buy a piñata to be more likely to buy piñata.

Edit: Maybe even if the prize is a game that have a value below of the piñata
Post edited August 18, 2017 by DeadFishEye
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xxxIndyxxx: I agree, I am not falling for these kind of shit sales ever again!
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Kristian: Then my question to Zoidberg applies to you as well: https://www.gog.com/forum/general/the_pinata_madness_sale_starts_now_98cd1/post509

I could put it differently: Why should I and others be deprived of a sale we have enjoyed immensely?
Honestly I don't care, if people want to gamble then they can, I just said I won't be participating and to be honest it is illegal gambling in disguise if you want to be technical. Not that I care, but again I don't like how this is handled but that's just me. But others may feel free to do whatever they want with it.
Just bought shadow warriors 2 and decides to gamble for ones in my live... and i got 'Serious Sam's Bogus Detour'.
as a long time 'serious Sam' fan i am very happy with my pinata. The game cost still more then 10 € on sales, so i got a exellent deal.
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Midnight_Wolf: This is the first GOG special sale in a long time where i haven't actually bought anything.

I am either getting good at this "self control" thing, or realised from reading all the above forum posts, that the chances of a good game dropping from Pinatas is extremely low... maybe both? XD
Nah, I would say money-wise the games from Pinata are quite reasonable, if you buy like 10 of them ($30), and sum the base prices of games, you will very likely get well over $60 or more.

The problem is, that it doesn't FEEL that good, not even close, as you will very likely receive several games which you will simply find I-don't-like-this (even if those games have serious number of fans, maybe even majority of players may like them).

If I hand-pick my games in ordinary sale, even if the total sale percentage is worse, I get more satisfaction.

That said, as I'm a bit collecting the whole catalogue (although I did filter out the most uninteresting pieces by hand at first, the pinata sale gave me quite some of them :/ ), buying anything for $3 is not that bad deal, in the end I bought about 25 games IIRC. But very few catched my eye, I think I will try about 3-4 of them.

So if you are mindless collector, or you are ready to accept even things you would never ever buy by yourself, pinata sale may be a bit of fun. Just not as much as *that* promo bringing *that* game from your wishlist, that's always better.
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Kristian: What criteria relating to price should GOG have used to determine which games to include in the Piñata pool?
First of all I think GOG should be upfront and transparent, listing all games that could potentially be had from pinatas. This would allow the customer to make a more informed decision and decide for themselves (using whatever personal criteria they use) whether the risk/reward is worth their purchase.

As to your question, speaking personally, I'm actually fine with them having games with a sale value right around $3. I'm actually keeping three games that were currently on sale for $2.99: Her Story, Shadowrun: Dragonfall, and Little Big Adventure. As I said before "at first I was excited for this event and supported GOG as it seemed promising. However, over time I now have mixed feelings about it. Especially after they removed the games that were currently on sale for cheaper than $3, ostensibly because people were complaining about receiving cheaper games than the pinatas were worth, only to replace them by even more games that have a far lower historical sales price." I actually preferred the original Pinata pool because even 'losing' felt like you were breaking even because the games were on sale for $2.99. Now, however, in order to make the disgruntled customers feel better Gog, I feel, engaged in some underhanded techniques such as 1) artificially raising the perceived 'value' of the games by removing $3 sale items and adding games that weren't on sale but which, when they were on sale, have an even lower price point than the removed games. 2) Flooding, and thereby diluting, the pool with these low-priced games, thus making it even harder to get the "exceptional deals" they advertised and customers expected to find. These techniques cause the customers who 'lose' to feel the sting of 'losing' even more, and it opens the door wide for people to resent GOG for engaging in such shady practices, especially when GOG expressed interest for the customer's concerns as this now makes them only appear to be feigning interest all the while using sleight of hand to make things worse for the customer and better for GOG.

In short, I think the only changes GOG should have made were:

1. Be open and transparent from the beginning with exactly what games were in the pool, thereby allowing the customer to weigh the risks/rewards and make their own informed decision on whether to buy in or not, instead of forcing them to jump in completely blind with only the promise of finding "exceptional deals."
2. Make a clarifying statement that the "guaranteed... game worth anywhere between $5.99 and $44.99" was for the retail value of the games and did not apply to sales prices.

Personally I believe these two things would have resolved most of the major issues we've seen, for them, and the customer.
Post edited August 18, 2017 by Onsdag
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PromZA: A big problem here though seems to be that some people only got the low end titles because the high end ones weren't in the pool at the time due to some technical issues but were advertised as being part of it. That is unfair and I think if these people aren't satisfied they should be refunded without any prejudice.
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SpiderFighter: That was a tech error, and it's been resolved. From page 20 of this thread:
Yes but that doesn't change that plenty of people were affected. If you gamble in a casino and there's a technical error then all transactions are nul and void, so you don't get anything but can ask for a refund.