I requested a refund on three games that I got from pinata's, simply because I already had the three games DRM-free from humble. They granted my request, and I bought three more pinatas. I was disappointed three more times. Still no Cossacks 3 or Tyrrany for me :(

I feel like gog is going out on a limb so to speak to give people a chance to get a deal on games and even really good deal. I think its wrong to request a refund of a game you didn't like from the pinatas, its part of the whole deal, they have give low priced games away with the expensive ones or else they wouldn't be able to do it.

Thing is a lot of games cost the same as a pinata and it's not supposed to cost less, so it's not like anything is being subsidised like is normally the case with these mystery box thingies. Personally I wouldn't take a refund for something that works as long as it's not utter crap that shouldn't be on GoG in the first place but it seems some people are more picky about what they'll play. I can understand the frustration though of people that only play a certain genre or OS.

A big problem here though seems to be that some people only got the low end titles because the high end ones weren't in the pool at the time due to some technical issues but were advertised as being part of it. That is unfair and I think if these people aren't satisfied they should be refunded without any prejudice.

That was a tech error, and it's been resolved. From page 20 of this thread:

What does "$ undefined" mean?

It's already happening. As it currently stands 94 out of the 159 games seen so far in this pool have been on sale in the recent past for anywhere from $0.39-$3.00. That means, all things being equal, you have a 59% chance to get a game that can be bought on sale for less - sometimes far less - than the pinatas themselves cost. One of the worst offenders is Gomo, which could have been bought 8 months ago for $0.39. Others, like Faces of War, Men of War, and Men of War: Red Tide, could have been picked up just last week for $1.19. If you didn't get these titles - and dozens of others - on sale recently (maybe because you weren't interested in them to begin with, or you lacked the funds at the time) you now have the chance to randomly 'win' them for $3. For many people these titles represent games they don't want, or would rather wait for a sale to get them cheaper.

One of the big problems with this Pinata gimmick is that we don't know what's in the pool to begin with because GOG won't publish it (excepting a very few select high-profile titles to whet people's interest). This means people are buying blind with the promise of great rewards. It's not until the community starts reporting what they're getting, such as in the Pinata Tracker thread, and other's compiling a list, that we can begin to get a glimpse of what's actually on the table and whether it's worth the risk or not.

Speaking personally, at first I was excited for this event and supported GOG as it seemed promising. However, over time I now have mixed feelings about it. Especially after they removed the games that were currently on sale for cheaper than $3, ostensibly because people were complaining about receiving cheaper games than the pinatas were worth, only to replace them by even more games that have a far lower historical sales price. Nearly 60% of the games you could 'win' for $3 could be had for cheaper simply by waiting for them to go on sale - and then you can select exactly what you want rather than being 'surprised' with games you might never normally want/buy. Fortunately for the customer GOG is honoring refund requests.

Speaking of which, how long does this process normally take? It's been nearly three days since I last heard from support on my ticket and I still haven't received my requested refunds. I requested a Wallet refund which the support staff recommended as "Cash refunds take a couple of business days to be fully processed on both sides, whereas GOG Wallet funds gets assigned immediately." I understand they may be busy, but when I'm reading of others who opened tickets yesterday or today already receiving their refunds then it makes me wonder if mine somehow got lost. :/

In the end though, I do still and will continue to support GOG. They have been amazing thus far and I can see that they are trying to help the customer, even while trying to run a good and successful business.

I talked myself into buying another Pinata. I got - Bionic Dues

um, well this pinata didn't pan out so well I'm pretty sure i will never play this game. I did get some others I will try though.

I wish we could buy a genre pinata, like an adventure Pinata, or shooter pinata, or sports pinata.

Really the turn based strategy games i don't play at all and i'm batting about 1 in 3 on the pinatas for those.
I did get 3 adventure games: Wolf amoung us, Kim, dead Sychronicity, these games are the type i play so out of 6 pinatas i got 3 i would actually try to play.

So far I got in order i received them.. the one with stars I will try and play for sure

Wolf Amoung us ** - I like, nice
Seven Kingdoms 2 HD - nah
Heroes Might Magic 4 complete - nah
Kim ** - is okay, like
Dead Synchroncity ** - is okay, like
Bionic Dues - I need a barf bag this one is horrible, arghhhh

It looks like if you keep buying you get a mix of decent games to games you wouldn't play. I'd say just wait for the next big sale or buy the games on sale...It wouldn't hurt to gamble on a few but I found my willingness to buy more pinata depends on the games I was getting, I can't take another game like Bionic Dues, I almost upchucked in my mouth when I saw that come up but I did pick up 3 decent ones for decent price, and the freebie game gog gave to everyone.

Nope, it's not wrong to request a refund for a game you haven't played. You have every right to do so.

When GOG sets up a gambling website, has the appropriate gambling liscences, makes the correct information avaiable to customers (ie odds of winning) and has the correct goverment messages about gambling - if you land a game you dont want in that instance- then yes, tough luck

( dunno why the reply system is broken with my browser)
I bought my games over the course of the last few days, but they may happen if you have nearly exhausted the pool of not owned games I guess.

Keep requesting the refunds for those games you don't want. Hopefully you land something decent eventually.

The problem also GOG faces is exactly that more and more people are trying to gamble the system, namely strictly buying a stack of pinatas and refunding over and over all games they don't like.

I would not be surprised if they have already started to limit refunds in order to protect themselves from such abuse.

Good post i_ni and exactly the problem with the communications from GOG. People could have easily thought their rights only applied to the pinata, and not the game you got afterwards. People may have thought you couldn't get a refund, as like you say, the pinata was "touched". I know I certainly did.

There's a few things I wish were done a little differently with the pinatas, but the main thing is that I wish they gave gifts/codes for the games instead of just adding the games to your library. I bought ten pinatas and got ten games I will never, ever, ever touch. They won't ever be downloaded. All ten of them are marked as hidden in my library.

Wish I could give them away to someone who would actually play them. It's not like I received them for free, afterall.

Maybe you can try asking support nicely to convert them into gift codes?