The refunds were issued, and my already-owned copy of Shadow Warrior 2013 seems to be intact in my library.

What kind of game is this when you put there the games that you regularly discounting. I doubt that whoever wants Shadowrun HK and DF haven't bought them already. And the rest of the games that people can get? Pillars that can bu usually bought for 17 and Shadow Warrior 2. Nothing else. At the same time you even discount the games that people should be playing for, like Trine. Then I will rather go and buy it directly for 3USD.

I don't think so, because even if you don't open the pinata the games are added to your account after a couple of days (see the FAQ).

Sorry, got to disagree here. Yes, GOG have made information about refunds available. However, they didn't explicity state how this applies in this sale. People have said that they are stuck with games that they wont' download. Looks to me that a lof of people didn't know about refunds and how it applies to this sale.

Other people said that if you bought it in the random sale, so therefore you are stuck with it - funny how they didn't mention refunds.

And as for refunds in general sales - What is the probability of peope buying a game they already own pm Steam? It's going to be close to zero. However, in this sale, that probability of that happening will increase hugely. I couldn't find anything in the refunds section about buying a game a GOG that you already own - but yes, I could have missed it. Even so, don't you think that belongs in the FAQ - given you frequently that was going to happen?

Also, if GOG are going to include broken crap that doesn't even launch in this sale - without putting refunds front and centre in all communications - then people will have got games that don't even work and won't know they can refund. In this case, I don't think GOG have did enough here with their comms - and I think that stinks.
I agree with you that people should read the TOC before hand. It's great the GOG offer a refund policy, but let's also be clear - it's part of your consumer rights that you get a refund.

If GOG wants to do a sale where people can get random games for cheap then ok. If GOG wants to do a sale and people can refund the random game they get - fine.

If GOG wants to do a random sale where people end up with broken games or games they already own - without making it clear people can get a refund - then that's shady. They have profited from that scenario.

The Pinata FAQ, linked on the front page near the pinata buy button, explicitly says GOG will refund duplicate games given by pinatas. The standard refund policy, heavily advertised by GOG, and easily found under the support tab by people hitting this situation for the first time, guarantees refunds for games that don't work on your system.

There's obviously a degree of risk inherent in buying a totally random game selected from an unknown pool. Part of that risk is that you'll get games you already own on Steam, or in genres you don't like, or that are on sale for no more than the pinata price anyway. But I really don't see that GOG have hidden that duplicate or non-working games *aren't* much of a risk.

Fine, that's great for duplicate games on GOG. What about the consumer who has the game on another service? Does it say GOG will refund you in that instance? So, in that case, people are stuck with duplicate games, and gog have got a sale from this.

That scenario is very likely to happen.

The truth is, GOG is required to refund you if you haven't downloaded the game. This is part of consumer law with digital goods.

The law is there to protect consumers against the risks.

Does this go against the spirit of the pinata sale? Yes, it does. I think GOG is crazy for doing a sale like this - people are well within their rights to buy 6 or 7 pinatas and then get refunds for the games they haven't touched. This removes the risk to consumers. If Gog are willing to sell you 20 pinatas, then all power to them. If you return 19 of the pinatas and keep the one you want - you haven't did anything wrong there.

I just wish GOG had been clearer about how the refund policy works in regards to this sale. A lot of people will have thought the refund policy won't apply.

I really don't know why the people are complaining about this pinata sale, especially if the deals may get really amazing.

This is not a sale where are you entitled to receive for 3 US$ games which are normally priced with 40-50 US$, especially the ones which you are shooting for.

GOG did go above and beyond stressing that they have a no-frills return policy if one is unsatified with the obtained games and they quickly addressed the "problem" that they had some games in the pool which were cheaper than the purchase price of a pinata. In addition they did a great job this time (it's not the first loot pinata).

I purchased 30 pinatas (aimed for Pillars of Etenity which I got eventually.. ugh) and got only two duplicated games which were converted to gift codes (Anno 1602, if someone is interested, just PM me) and there were about 3-4 "high" price games, but I got mostly games which I am interested in and did not have (mostly to the price tag).

GOG may be going downhill from the perspective of an old grumpy user, but once every often they offer deals - like this one - which are really really good. This is the core intention of this loot pinata sale, not "getting my favorite high priced games I want for almost nothing".

May I ask when did you buy your pinatas?
Getting duplicate games should no longer be possible because it was a bug and should be fixed.
I'm still interested in some of the pinata games but don't want to get duplicates again and have to bother the support a second time.

I got a game I already own, without warning, a moment ago.

Nice! Thanks for updating us.

Okay thank you, then I will wait and see :S

Hi, thank you. I did a bit of both. I think AVP 2000 Classic was added when I bought 4 piñatas. I am not sure about the other pure duplicate.