Hmmm, is there something like a support @ GOG ?

I contacted support 29/08 - no reply yet. I received the confirmation (incoming ..) mail

What reaction time should I expect ?

Thanks

Oliver

http://www.gog.com/support
you will have to contact them from here.
Choose your problem type and mail them from here.
Then you will receive a support ticket number in your mail.
Then you will have to wait (it may be 2 hour or 2 days or 2 weeks but you will have to wait ) for reply of support.

If everything fails simply message one of men in blue they will help you.

I had a trouble with friend list here and a blue named Johny. helped me.

It depends what you're asking. Billing issues should be handled the day of the complaint, 2 max, I'd imagine. If you're complaining that the website is gray on your monitor, it could take upwards of 2 years. :)

Usually they answer in 2 days. If you don't get a response, they may have sent the response it was somehow eaten. That happens. Since this is so long ago, I'd recommend sending a blue-text person a PM. (search for Firek -- he's awesome)

That warning is not relevant anymore. (Maybe it was never relevant, but I don't know about that)

Hey Oliver,

It actually depends on what sort of problem you're facing and under which category you filed your support ticket. If you'd like to give us more details, I may be able to be more specific, and perhaps the community can help you out too.

Thanks, i didn't know that they changed their system.

Hi, thanks for the feedback so far.
My issue is, that I accidentally bought Fallout 1& 2 a second time. I owned the version that were available first time on GOG.
The new versions have different Titles. The old ones are called "Fallout 1 (or 2) Classic", the new ones are called Fallout 1 and Fallout 2.
Hence they did not came up as "owned". I noted that after I bought and requested a refund - no feedback yet....

What should I do ?

Thanks

Oliver