I get the sense that the website needs to be rebuilt from the ground up; I wonder if there is any pre-built software that could help, similar to GOG now using ZenDesk for Support.
MadalinStroe: If only there were billions of GOG users clamoring to pay GOG for their games.
Unfortunately the latest financial results suggest that the GOG users spent less last year. In fact so much less that GOG lost money during their latest quarter.
ReynardFox: That could have something to do with the gigantic luls between few truly high quality or high profile releases last year...
There's only so much indie I can take...
Well, if SCPM is right about Dragon's Dogma coming, and perhaps other Capcom games, that would almost certainly bring in some decent dough. But I'm sure Witcher 3 was a huge source of income and new users (thanks to nVidia), and will be very hard to replicate.
Didn't we get quite a few big-publisher classics in 2016? We got stuff from Activision, EA, 2K, etc.
If GOG can keep working to create an ecosystem similar to Steam (without any possibility for DRM like Denuvo) that keeps people coming back, that should help (but probably be controversial).