Posted June 05, 2015
jefequeso: Uh oh.
Steam now offers refunds: http://www.destructoid.com/steam-now-offers-full-refunds-for-any-reason-293176.phtml
Provided you have only owned the game for 2 weeks and have less than 2 hours of playtime. Which sounds fair, right?
Well, currently I make my living off of story-focused games that are under 2 hours. They can be completed in one sitting, easily. So now anyone can purchase one of my games, play it, and return it for a full refund. Effectively meaning that my two games are now free to play, and I'm probably out of a job.
UPDATE: I asked my contact guy at Valve about the refund policy, and he told me that while the policy might make some devs nervous, they are well aware of the possible loopholes and know how they will be managing them. So that makes me feel a lot better.
rayden54: Refunds should have been available from the start. Now they should add resale. Steam now offers refunds: http://www.destructoid.com/steam-now-offers-full-refunds-for-any-reason-293176.phtml
Provided you have only owned the game for 2 weeks and have less than 2 hours of playtime. Which sounds fair, right?
Well, currently I make my living off of story-focused games that are under 2 hours. They can be completed in one sitting, easily. So now anyone can purchase one of my games, play it, and return it for a full refund. Effectively meaning that my two games are now free to play, and I'm probably out of a job.
UPDATE: I asked my contact guy at Valve about the refund policy, and he told me that while the policy might make some devs nervous, they are well aware of the possible loopholes and know how they will be managing them. So that makes me feel a lot better.
If your games aren't worth keeping beyond 2 hours, then you really don't deserve the money. At least this helps stop developers from exploiting people on mass.
It's not a matter of whether the games are worth keeping for more than two hours, rather some games are legitimately made to be completed under two hours, and theoretically those games could be exploited under the new refund policy.
Imagine being able to buy a Spiderman comic book for $2, read it in an hour and then return it because you were able to return it without question as long as you didn't spend more than two hours reading it. Same deal here. You've got your jollies out of it and you kept your two bucks and neither the publisher nor the storefront got their money, sounds like at least two parties got a raw deal, right?
"But just make your games longer!" is what some will say, but why should a creator have to add spend time adding padding just to avoid being (potentially) ripped off? Shorter games have their place, and a shorter length doesn't mean a game is bad, just like a longer length doesn't make a game good. Game length is not a reliable indicator of quality is what I'm saying.
Overall I'm not too familiar with the policy admittedly, but I would hope that Steam can tell if the person asking for a refund has or hasn't completed the game.