Posted September 14, 2015
mobutu
down with DRM
mobutu Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2010
From Other
OlivawR
New User
OlivawR Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2013
From Italy
Posted September 14, 2015
OlivawR: So you feel bad for something you assume it's happening with no info if that it's actually happening?
CharlesGrey: You're right, clearly the scenario I've described is entirely unrealistic, since people on the internet are always kind and considerate, and no one would possibly abuse this loophole for their own gain. How silly of me. A-hah-hah. I advice you to try reading Kahneman's book, Thinking, Fast and Slow.
ChrisSZ
New User
ChrisSZ Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Jun 2013
From China, People's Republic of
Posted September 14, 2015
At least in the EU since 2014 it also covers digital goods, as long as they haven't been downloaded yet. Since GOG is located in the EU I suppose they have to obey this law.
micktiegs_8
Pre-Galaxy GOGizen
micktiegs_8 Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2010
From Australia
Posted September 14, 2015
CharlesGrey: You're right, clearly the scenario I've described is entirely unrealistic, since people on the internet are always kind and considerate, and no one would possibly abuse this loophole for their own gain. How silly of me. A-hah-hah.
OlivawR: Valve has an automated refund system for Steam now and it was not abused although people did the same thing as you did and predicted a horror. What makes you think that a system that needs approval from a real human is more abused than an automated system? I advice you to try reading Kahneman's book, Thinking, Fast and Slow.
OlivawR
New User
OlivawR Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2013
From Italy
Posted September 14, 2015
OlivawR: Valve has an automated refund system for Steam now and it was not abused although people did the same thing as you did and predicted a horror. What makes you think that a system that needs approval from a real human is more abused than an automated system?
I advice you to try reading Kahneman's book, Thinking, Fast and Slow.
micktiegs_8: I wonder if ACCC intervention had any part in the new system. They're always up valve for not complying with Aussie consumer rights. I advice you to try reading Kahneman's book, Thinking, Fast and Slow.
real.geizterfahr
Grumpy Old Gamer
real.geizterfahr Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From Spain
Posted September 14, 2015
EckoShy: As many people are now aware the pinata deal more or less lied when it claimed you won't get a game you already own unless you own everything in the promo. Turns out at least two of the games had limited quantities available, which was not mentioned anywhere on the promo page.
Where did it lie? There's no official list of games available in the piñata (tracker thread is done by the community and not legally binding for GOG)! And all it says in the FAQ is that you won't get doubles as long as there's a game available in the piñata that you don't own already. If Dreamfall and Republique are "sold out" and you own all the other 23 games, then there's no game in the piñata that you don't own already and you get a gift code. No false advertising here. You're just mixing things that don't belong together (GOG's sale + community's tracker thread). There's no official word about the available games, thus there's no need to mention limited quantities of certain games either. Something's sold out? It's not in the piñata anymore.
As for the rest: Lots of users got fast support initially, before it came to a sudden halt. This happens every single sale when support gets flooded with tickets. You'll get your refund. It'll just take some time since your ticket isn't more important than the other tickets with the same requests.
Trilarion
New User
Trilarion Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Jul 2010
From Germany
Posted September 14, 2015
On the one hand GOG seems to just have technical difficulties with the prevention of doubles (this is not the fault of the support, they rather try to fix it) and on the other hand GOG should more clearly state if the usual 14 days return right (if you did not download the game) applies or doesn't apply to them. It may be they are legally obliged to actually give that right to the customer. In that case they must also say it and not just remain silent about it. If they did not tell the customer about all their rights, they indeed might be acting shady.
Post edited September 14, 2015 by Trilarion
hedwards
buy Evil Genius
hedwards Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Nov 2008
From United States
real.geizterfahr
Grumpy Old Gamer
real.geizterfahr Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From Spain
Posted September 14, 2015
Trilarion: On the one hand GOG seems to just have technical difficulties with the prevention of doubles (this is not the fault of the support, they rather try to fix it)
True doubles seem to be extremely rare. Lots of doubles turned out to be piñatas bought as gifts (no need to check your library, since a gift is a gift and not for you anyway) and people who owned everything except Dreamfall and/or Republique (sold out). Trilarion: and on the other hand GOG should more clearly state if the usual 14 days return right (if you did not download the game) applies or doesn't apply to them.
The usual 30 days withdrawal right applies (6.7d of GOG user agreement) Why? You have the right to withdrawal from every purchase. The only case where they should mention anything is, when there is something where you DON'T have your usual rights.
Trilarion
New User
Trilarion Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Jul 2010
From Germany
Posted September 14, 2015
real.geizterfahr: ... Why? You have the right to withdrawal from every purchase. The only case where they should mention anything is, when there is something where you DON'T have your usual rights.
Really? I actually thought that you have that right (usually) and they must tell you about your rights and the time period actually only starts from the moment on they tell you your rights. Anyway I'm confused now. I would like to hear from someone who actually did that and ask for a withdrawal and got away with it.
Post edited September 14, 2015 by Trilarion
real.geizterfahr
Grumpy Old Gamer
real.geizterfahr Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2010
From Spain
Posted September 14, 2015
Trilarion: Really? I actually thought that you have that right (usually) and they must tell you about your rights and the time period actually only starts from the moment on they tell you your rights.
GOG tells you everything about your rights all the time. You register here? You agree to the user agreement. GOG changes the user agreement? They tell us about it (they even told us BEFORE they changed it). You put something in your cart and go to the checkout page? Look at the paragraph below your order: We never save your payment details and the order is protected by secure connection. Your order is also covered by our 30 Day Money Back Guarantee. This purchase will be subject to consumer withdrawal rights, which will end once the digital content is downloaded. By placing your order, you agree to the GOG Terms of Use and GOG Privacy Policy and you confirm that you are currently in Spain. Need help? Check our help pages or contact us.
No, I don't see any reason why GOG should mention that piñatas can be refunded too. They're just a normal purchase, just as every other game. And to be honest, I was even a bit surprised that GOG allows us to get refunds for piñatas. This turns this sale into a "Pick any game for 3 bucks" sale, where you have to buy 25 piñatas to get every game and ask for refunds of those you don't like (lots of wasted time for customers and GOG).
I've seen quite a few users saying they got refunds/store credit. I think it was in the piñata news thread and/or in the tracker thread. I'm too lazy to search though :P
Post edited September 14, 2015 by real.geizterfahr
PaterAlf
Cookie Monster
PaterAlf Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From Christmas Island
Posted September 14, 2015
It's astonishing how different experiences with GOG support can be. Mine have always been very positive. And they stay very positive. Wrote a mail about 3 hours ago, because Sword of the Stars: The Pit Gold Edition was added to my account despite the fact that I already own the base game and all the DLCs and asked for either a refund in store credit or a change to a gift code. They answered within 2 hours and I already have the store credit in my account.
JediEagle
New User
JediEagle Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2008
From Slovenia
Posted September 14, 2015
Seriously? I wrote on Friday afternoon and I still don't have a reply. Maybe I chose the wrong option. What did you choose?
omega64
Something good
omega64 Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From Netherlands
Posted September 14, 2015
PaterAlf: It's astonishing how different experiences with GOG support can be. Mine have always been very positive. And they stay very positive. Wrote a mail about 3 hours ago, because Sword of the Stars: The Pit Gold Edition was added to my account despite the fact that I already own the base game and all the DLCs and asked for either a refund in store credit or a change to a gift code. They answered within 2 hours and I already have the store credit in my account.
That's more due to the crappy system on gog. :P If you have the base game with all dlc's maybe the gold edition should just be in your library.
PaterAlf
Cookie Monster
PaterAlf Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From Christmas Island
Posted September 14, 2015
JediEagle: Seriously? I wrote on Friday afternoon and I still don't have a reply. Maybe I chose the wrong option. What did you choose?
Contact Us => My orders, payments and downloading games => order change (from regular to gift order) I also gave them the important infos (order number and last four digits of my credit card) right away to make things easier for them.