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General discussionSecurity code(12 posts)(12 posts)
(12 posts)
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This is my favourite topic
Posted January 04, 2021
I created a second account just to post this rant.

I've been trying to log in my main account for 5 days now. I'm stuck because of the 2Factors authentification.
The security code is not sent to my email.

I HAVE CHECKED MY SPAM FOLDER AND THE BLOCKLIST AND EVERYTHING THAT IS TO BE CHECKED IN MY EMAIL PROVIDER!!!!!

I've contacted GOG support, but no response other that an automated response to tell me that the ticket was created (which proves that I can receive mail from GOG, so the problem doesn't come from my email provider).

I missed the metro last light giveaway because of this shit.

I'm tired of trying to cpnnect everyday; cliking ten times on "send a security code" and checking every folder of my email account in vain.
Posted January 04, 2021
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Posted January 04, 2021
There can be any number of reasons why your security code doesn't show up. When your browser is blocking scripts or an ad-blocker is active it may prevent the execution and transmission of the code. It may also be the case that with your main account you used a different mailing address so the code can't arrive. In case you're using a desktop or mobile client to read your mails, consider to check whether there's something blocking the reception for whatever reason. Contact your mail provider to make sure that it isn't something on their end preventing you from receiving the message. Try a different browser to see whether it works.

If all of this doesn't yield a positive result be persistent and contact support, don't forget to reply to the automated message, else you will have to wait forever and nothing's going to happen.
Post edited January 04, 2021 by Mori_Yuki
Posted January 04, 2021
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IMPISSED: I missed the metro last light giveaway because of this shit.
I have a gift code. Please PM me, if you want it.
Posted January 04, 2021
Our IT team is currently investigating the issues with two-step authentication process, but we are not able to provide any ETA yet :( We are sorry for all the inconvenience caused.
Posted January 04, 2021
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Mori_Yuki: There can be any number of reasons why your security code doesn't show up. When your browser is blocking scripts or an ad-blocker is active it may prevent the execution and transmission of the code. It may also be the case that with your main account you used a different mailing address so the code can't arrive. In case you're using a desktop or mobile client to read your mails, consider to check whether there's something blocking the reception for whatever reason. Contact your mail provider to make sure that it isn't something on their end preventing you from receiving the message. Try a different browser to see whether it works.

If all of this doesn't yield a positive result be persistent and contact support, don't forget to reply to the automated message, else you will have to wait forever and nothing's going to happen.
I tried disabling adblock and another web browser, without success.

I bought a lot of games on slaes, and hadn't downloaded them before the log off. Fortunately I have a steam account to play.
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ponczo_: Our IT team is currently investigating the issues with two-step authentication process, but we are not able to provide any ETA yet :( We are sorry for all the inconvenience caused.
I missed the metro last light giveaway because of technical issues from your part. Is there a way to get the game once i will be able to reconnect to my main account?
Post edited January 04, 2021 by IMPISSED
Posted January 04, 2021
Are you using yahoo mail, by any chance?
Posted January 04, 2021
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Titanium: Are you using yahoo mail, by any chance?
No, i'm using laposte.net.

Never had any problem with not receiving a mail.
Posted January 04, 2021
I see. There was a similar problem with my old yahoo mail when receiving 2FA from humble. No one really knew where the mails got tangled but humble sent them to my main gmail and it came through just fine. You could try setting up one and changing to that for the moment, it worked for me then and I ditched the yahoo service after that.
Posted January 05, 2021
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IMPISSED: I missed the metro last light giveaway because of this shit.
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Oddeus: I have a gift code. Please PM me, if you want it.
Ditto.

Expiring codes thread also will have people just giving them away (good til the 15th so doesn't matter if we keep them as we already had the game)
Posted January 05, 2021
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Titanium: You could try setting up one
Setting up what? I don't understand what you mean.
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IMPISSED: I missed the metro last light giveaway because of this shit.
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Oddeus: I have a gift code. Please PM me, if you want it.
I've sent you a PM.
Post edited January 05, 2021 by IMPISSED
Posted January 05, 2021
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Titanium: You could try setting up one
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IMPISSED: Setting up what? I don't understand what you mean.
Gmail account. Then change your email on GOG to that temporarily. Well, I mean do that next time you don't receive mail from GOG to see if the problem could be on your end (or rather laposte.net).
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This is my favourite topic
Community
General discussionSecurity code(12 posts)(12 posts)
(12 posts)