So what's a reasonable wait time? The 1 year that Brian mentioned, or the 4 years (and counting) that the only Divinity Original Sin offline installer GOG provide is still bugged? Between this and the "former 2-6 hr support ticket response times have turned into a new permanent 6-8 week wait with zero improvement in sight", I'm getting seriously concerned over the direction this store is heading in...

As for the technical issue, it appears to be a case of "We integrated Galaxy API into our game to such an extent that our game saves the settings, etc, only to the Galaxy Cloud via the Galaxy API even in the offline installer. No Galaxy running = the setting never get saved locally, and whatever offline galaxy.dll 'backstop' that should normally intercept such calls when Galaxy isn't running isn't working". And that's both on the developer / publisher for walking away abandoning it unfixed, but it's also largely GOG's fault for constantly pushing Galaxy API's into offline installers in the first place, ie, this particular bug didn't and literally couldn't exist in 2008-2014 GOG releases for a reason of GOG's own creation.

I love what GOG has done for classic gaming, but they are nowhere near as "on the ball" as they used to be during the pre-Galaxy years for fixing problems that are specifically related to offline installers. Sometimes, seemingly intentionally so...

This forum has been "seriously concerned about the direction GOG is heading in" for 14 years. I would never say they're perfect, but they provide DRM free installers that work fine 99.9% of the time and no one else is even trying. I try and keep that in perspective.

Obviously issues like this should be pointed out and GOG should be reminded, but this "any day now GOG are going to say fuck it and go DRM" thing has been a tiring and endless paranoia fest on this forum throughout its entire existence.

nowdays "f#ck the customer" is one of gogs core values

I'm aware of the general forum tone, but bold is literally not what I said above so please don't project others general forum complaints into direct "fake quotes" on a subject (DRM) no-one is even talking about here. I'd personally accept a few weeks as being reasonable to fix a broken newly released game (Deus Ex:MD broken installer was fixed in 5 days and Deep Silver is not some hard-up 1-man hobbiest dev). Waiting literally years on end though is clearly not reasonable and is an open admission it's been long abandoned in a permanently broken state.

I'd have refunded 11 months ago if I had bought the game, but examples like this, various "I can't be bothered to update so I'll delist" like Supraland, and the sheer scale of the 2nd class citizen thread is now why I've stopped buying new releases until at least 6 months post launch here to gauge update reliability, which is something I never used to so clearly something has gotten worse. You're tired of hearing complaints? Understandable. Many of those making the complaints are even more tired of needing to make them in the first place...

You mean like Deus Ex: Mankind Divided that was first reported on May 1st and fixed by May 6th same week? Popping up here and calling people still waiting for a fix after a year "impatient complainers" is probably not your best post, my good man...

My original reply was to someone else who was more silly. All replies since then are reflective of that. You are generally a much more reasonable and knowledgeable person with valid criticisms, who I respect. Though it's also true the criticism to appreciation ratio is completely out of whack, even from good people like yourself.

This will not do.

I still we'll see more of these weird problems - whether purposely or not - on GOG-ports that are done after these games were already over on DRM-allowed services like Steam, Origin, Epic, UPLAY, etc.

Who knows what kind of requirements some of these games have on DRM-allowed services and/or client-might-be-required-to-run-said-game, especially if they're built from the ground-up to support stuff like EOS and Steamworks; yeah, especially if they were on Steam or Epic 1st.

Well, but all predictions have come true. Step by step. More DRM, Microtransactions, less communication, no Downloader. GOG doesn't even pretend anymore that they fight for DRM-free. They are officially OK with whatever publishers and devs put in their games, as long as it doesn't affect the 'single player experience (TM)' in a 'major way (TM)'. Things that were unthinkable 10 year ago, things that GOG actively made campaigns against, are by now standard. So yes, the assumption that GOG is in the process of abandoning the offline installers is a valid one. It won't be a sudden, official decision. It will just be a continued process like we are already seeing. One offline installer after the other is abandoned. First disparity to the Galaxy versions. Then, at some point, un-usability. GOG is simply not willing to invest any significant part of their limited resources into the upkeep of the unwanted offline installers, because the priority is Galaxy.


So, after a full year of investigating this issue, what is the ETA for a fix?

"We have investigated ourselves and found no wrongdoing."

I think it's more like:
"We have investigated ourselves and found no doing, right or wrong."

Going by ponczo_'s post there it looks to me as if the ball (still) is in Deep Silver's court?
Demanding an update from GoG would likely only result in "We still can't provide any ETA for the fix." because GoG themselves are still waiting for Deep Silver to get back to them on the issue.
And GoG obviously cannot point at Deep Silver and blame them for sleeping on or even ignoring the reported issue (hoping people would forget about it with time) to not sour their business relations.

People don't understand a lot these bugs need to be fixed by the developer, not GOG. Kingdom under fire heroes has gaming break bugs on steam and GOG. But the developer will not fix it. So the only way for me to finish the game is to roll back to the earlier GOG version.

But a reputable store could add a warning to the game page. Something like:
"Warning: Kingdom under Fire Heroes has game breaking bugs in its latest version. The only way for you to finish the game may be to roll back to an earlier GOG version, which can be done only on galaxy. Please consider this before buying this game, especially if you do not use the optional galaxy client."

I don't see anything like that on the game page. It doesn't even mention galaxy, which, if what you wrote is true, is more or less a system requirement in order to play this game in full.