chandra: Dear GOG community!
Thank you for bringing this topic to our attention. We’re looking into it and will be updating you in the coming weeks. In case you have purchased HITMAN and are not satisfied with the released version, you can use your right to refund the game. At the same time, while we’re open for meritful discussion and feedback, we will not tolerate review bombing and will be removing posts that do not follow our review guidelines.
You really tell us that this is a situation your company hasn't been aware of but something your customers had to bring to your awareness? Thanks for making me laugh. :) Someone in your company curated it, someone made a contract with IOI, a team must have reviewed the game as you received it and someone clearly wrote in smallish print on the shop page pinned to the top of your page, at first in very small print, later on up top DISCLAIMER, that some content is locked or only accessible by being Online. Was no one able to be honest about the extent to which content is unavailable?
You think by telling your customers you are 'looking into it' and updating them 'in the coming weeks' will cut it and people will stop complaining, waiting patiently until eventually you take your time to clarify and remedy the situation?
It doesn't take weeks, it doesn't even take days, all it takes is being honest. The storm will not be over in a couple of weeks or months as it is. It's basically on you to act now in favor of your customers which should very well be within your rights. The only course of action would be to remove the game from the store until this is sorted out. This doesn't take weeks or months but a mere seconds. Save yourselves the trouble if only for once and set things straight.
As far as negativ reviews are concerned, you know how the saying goes: wyrządzone zło powraca. It is a relevant piece of information for prospective customers to be aware of the fact, that if they come here to buy this game with the expectancy that it is indeed DRM-free, the full content is available to them without Galaxy or registration, that's not review bombing but stating facts helping visitors to make an informed decision whether they are willing to make that purchase. You can't expect anyone to read your forum and this discussion is all good and fine to you of course. Have your customers have their say because soon they will forget as if nothing ever happened. Which is increasingly hard considering how the last couple of months went and it's only getting worse. This is only the tip of the iceberg so better don't risk sinking the Titanic. ;-)
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Since maybe you will read this statement also take down Soul Saga and Plane Mechanic Simulator, both dead products, while you are at it.
