Hello, I am used to STEAM and if you refund a game there, it takes around 24 hours or less.

Here I bought Fallout 3 but it doesn't run at all. Sent a refund request and answered the automated email where I want the money refunded, then... nothing. Sent another request, answered the email and.. nothing.

Is this normal on GOG? Anyone else having issues?

I quess I have to keep sending a request every day until they respond.

Ordinary community members here can't help you with GOG's support response, but exactly what issue are you having with Fallout 3 that "it doesn't run at all"? In my experience the GOG version is the most stable version out there having both the multi-core + LAA fixes pre-applied and seemingly being the only version that has all the former "Games For Windows Live" DRM fully removed (even the Steam version is said to have parts of it still running). It runs fine for me as do Fallout New Vegas, Morrowind & Oblivion using the same Gamebryo game engine. Do any of these tweaks help?

Steam can easily automate the refund requests as they just can revoke your license and hence disable your access to the game for good.

GOG technically cannot revoke your access to the game (hence the DRM free) so their refund process requires manual checking to check for fraudulent refund refunds (like for people who mass buy games just to refund them immediately).

How long did you wait after you provided the target source for the refund money?
GOG support might require about 72 hours to reply (on weekends reply times might be even a bit slower) and depending on the money sources used for the refund it might take several days for the money to show there again.

Sending multiple requests will just slow down the process/create a mess.

Getting games they never intended to pay for to begin with without resorting to clean cut piracy

Yes, it's normal. If you requested a refund back to original payment, it'll take up to a couple business days for GOG staff to respond and up to 30 days for the funds to appear in your accounts depending on the logistics of those payment companies. For reference, I pay by CC and see my refunds about a week later.

Refunds to wallet usually only take about 24 hours, refunds to you credit or debit card or other payment methods take longer. I will forward this to a GOG staffer to look into, they may reach out asking for your ticket number.

The refund policy doesn't look good on gog.

When a videogame store in Britain starting going broke they had a silly refund policy that people could easily abuse.

No, many players have this issue with the GOG version too. Hit Play and iat shows you a black screen and returns to dektop. I tried to work around it for a couple of hours but this is not why I buy games, especially on GOG. If I wanted to work around, I'd buy it on STEAM because their software is so much more attractive than GOG.

Your link shows an empty page... Oh ok, I see. I guess I am just used to STEAM.

This really isn't any different then Steam. Wallet refunds om Steam take about 24 hours when approved, and can take a week or more for other payment methods.

Are you using an Intel iGPU? If so try this:-
https://www.nexusmods.com/fallout3/mods/17209/

If the above patch works and "I am using an Intel iGPU and see a black screen" is the issue, you'd have to apply exactly the same fix to Steam too. GOG cannot mass patch every copy of Fallout 3 for Intel hardware specific problems because that may then break the game for nVidia / AMD users.

What? Games on Steam don't have any problems? That's something new.

People on Steam are constantly asking how to get their games to work. There's constant threat that even games that used to work suddenly stopped working because of some gugs introduced by the new "quickfix" or "update". That's why many people turn off the automatic update thing so their game that they know should work wouldn't suddenly stop working.

Also, the reason why Steam refund work so fast is because they
A) only give you wallet funds and don't actually (in most cases anyway) refund you anything
B) They are so used to refunds that they have automated it - in some countries. In most other countries people have to sue Valve for consumer law violations to get their refund.

You also have to fulfill certain requirements in order to get refund be it at Gog OR Steam. If you fail that then don't expect any refund regardless of the platform.

Don't be shy asking questions. You probably will get your refund but it can take time.

What makes me wonder is that you think that it's easier to ask a refund rather than check your drivers, if your operating system is up do date or if you have all the dependencies installed. It's almost like you don't have any interest playing the game you bought. I'm not saying anything, it's just weird, that's all. I have actually worked in technical support and I know how simple things people can forget sometimes. Including myself. That's why I'm used to test the thing I have trouble with before I go and make myself look stupid for the support. But even then I sometimes end up lookind stupid. Anyway. Good luck to you.

Many people have not worked in Tech support, and wouldn't know a driver from a dongle. They just expect it to work as described, and when it doesn't, they expect the refund promise to be honoured as described. Nothing "weird" about that.

COVID has reduced manpower across the board and slowed all sorts of things down. That could be contributing to the OP's problem.

Yes, I have tried that and a great many other things too. Still can't get it to run. Maybe I am just getting old, but trying to run a crooked game for almost 6 hours now is just too much time from my schedule I could use better. It was easier setting up DOS games manuall than trying to run Bugthesda games :-)