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General discussionRefund for accident purchase? And how to do it?(11 posts)solved(11 posts)solved
(11 posts)solved
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Posted June 21, 2017
I just bought 4 games on summer sale by accident. I heard some people say i can get a refund during 14 days after purchase. is that true? I haven't downloaded any of them, haven't redeem Rebel Galaxy and Alan Wake: American night mare either. If so how do i request a refund? Which topic should i request, Game Technical Issues or Order/Payment? I'm asking because i did submit a ticket and haven't received their response. Which topic are they gonna reply more quick than others? That was my first time purchase on gog btw
This question / problem has been solved by ZFRimage
Posted June 21, 2017
See this post. If you didn't download the game you accidentally purchased, you're eligible for a refund.
Posted June 21, 2017
Just out of curiosity, how does one buy games by accident?
Posted June 21, 2017
How does one make an accidental purchase? I'm genuinely curious.
Posted June 21, 2017
I was an accidental purchase and, sadly, my parents were not given a refund.
Post edited June 21, 2017 by tinyE
Posted June 21, 2017
@Melvinica @KeeTheCap
Tbh i changed my mind after purchasing it. I went to youtube and watch some more of gameplay and it didn't interest me. So yeah my accident purchase didn't happen before buying :D. It was like buy it, not really like it but also haven't downloaded it yet.
Posted June 21, 2017
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lemon121: @Melvinica @KeeTheCap
Tbh i changed my mind after purchasing it. I went to youtube and watch some more of gameplay and it didn't interest me. So yeah my accident purchase didn't happen before buying :D. It was like buy it, not really like it but also haven't downloaded it yet.
Regarding what topic to choose when contacting them, select "Order and Payments" and "Other order-related issues."
The two times I had to do it, they replied very quickly with a question about my payment method (if I remember correctly they wanted last 4 digits of the card I used to buy) then refunded me, no questions asked.
Posted June 21, 2017
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lemon121: @Melvinica @KeeTheCap
Tbh i changed my mind after purchasing it. I went to youtube and watch some more of gameplay and it didn't interest me. So yeah my accident purchase didn't happen before buying :D. It was like buy it, not really like it but also haven't downloaded it yet.
That's not really an accidental purchase, that's an impulse buy followed by buyers remorse, lol.

Hopefully you can get a refund/credit and buy some games that you actually want.
Posted June 22, 2017
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lemon121: @Melvinica @KeeTheCap
Tbh i changed my mind after purchasing it. I went to youtube and watch some more of gameplay and it didn't interest me. So yeah my accident purchase didn't happen before buying :D. It was like buy it, not really like it but also haven't downloaded it yet.
Because of this you should be eligible for a refund.

I thought maybe you wanted refunds because you suddenly learned GOG didn't give out Steam keys. :P
Posted June 22, 2017
Hey guys the refund has been accepted. Thanks guys. So to request a refund, you need to go "Order/Payment" support page and choose "Other order-related issues". They response very quickly. If you make request in different topics, it's very likely they won't response probably cuz your ticket is lost in huge amount of other tickets.
Post edited June 22, 2017 by lemon121
Posted June 22, 2017
Good onya Gog:)
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General discussionRefund for accident purchase? And how to do it?(11 posts)solved(11 posts)solved
(11 posts)solved