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General discussionRefund?(9 posts)(9 posts)
(9 posts)
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This is my favourite topic
Posted November 15, 2016
I have been downloading the same file (setup_pillars_of_eternity_2.11.0.17-2.bin) for the last two days. I havn't even started on setup_pillars_of_eternity_2.11.0.17-1.bin. I am tired of getting 2.0 - 2.3 gb of the 2.7gb file. so....

How do I get a refund?
Posted November 15, 2016
https://www.gog.com/support/contact

Go there, choose type of problem (there's an option for downloading issues), fill out form.

For future reference, if you have weak internet and are DLing via browser, then consider using a download manager. I use DownloadThemAll!, but I'm sure just about any manager would have resume functionality.

Note: support can take a few days to give you a proper response. They may even still be backed up because of the recent sale.
Posted November 15, 2016
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WierdScience: I have been downloading the same file (setup_pillars_of_eternity_2.11.0.17-2.bin) for the last two days. I havn't even started on setup_pillars_of_eternity_2.11.0.17-1.bin. I am tired of getting 2.0 - 2.3 gb of the 2.7gb file. so....

How do I get a refund?
What did you use?
Galaxy?
Your browser?
gogdownloader?

What is your connection type?

But if you don't want help, ok:

https://www.gog.com/support/contact -> select on the left my order dadadada -> continue -> select the matching download procedure you are using and type request for refund.

(you might have to select first the game
Posted November 15, 2016
There's also the GoG Downloader...

https://www.gog.com/downloader
Posted November 15, 2016
I just got an email from support:

"Since you have already made an attempt to download content for that game, we're unable to offer you a cash refund, however we can make a one-time exception converting your purchase into GOG Wallet funds"

I replied to just forget the refund and I'd keep trying. I'm going to try using my linux box instead of that disappointing windows 10 laptop. I should have much better results. If that still results in failure; I'll just get a thumb drive and head over to a computer lab and mooch off there internet.

Goodaltgamer: I've been using firefox. I've started backing up the .part file. Makes continuing a disrupted download easier. My connection type is the slowest (and cheapest) dsl.

Thanks molerat, molerat, & Goodaltgamer for replying and assistance
Posted November 15, 2016
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WierdScience: I just got an email from support:

"Since you have already made an attempt to download content for that game, we're unable to offer you a cash refund, however we can make a one-time exception converting your purchase into GOG Wallet funds"

I replied to just forget the refund and I'd keep trying. I'm going to try using my linux box instead of that disappointing windows 10 laptop. I should have much better results. If that still results in failure; I'll just get a thumb drive and head over to a computer lab and mooch off there internet.

Goodaltgamer: I've been using firefox. I've started backing up the .part file. Makes continuing a disrupted download easier. My connection type is the slowest (and cheapest) dsl.

Thanks molerat, molerat, & Goodaltgamer for replying and assistance
Firefox also has DownloadthemAll which I've become dependent on.
Posted November 15, 2016
Also you can use galaxy. It has a download backups feature.
Posted November 15, 2016
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WierdScience: Goodaltgamer: I've been using firefox. I've started backing up the .part file. Makes continuing a disrupted download easier. My connection type is the slowest (and cheapest) dsl.
Don't back up .part files if the browser doesn't automatically recognize and resume them! Trying to force the browser to resume interrupted downloads often results in defective files. That's just asking for trouble.

Get a decent download manager because they are doing a lot better at resuming interrupted downloads than browsers and also accelerate downloads by downloading with multiple threads at the same time.

Since you are using Firefox anyway your best choice would be the DownThemAll addon.

Get that and download the file again from start.
Post edited November 15, 2016 by Geralt_of_Rivia
Posted November 15, 2016
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tinyE: Firefox also has DownloadthemAll which I've become dependent on.
I agree, it's pretty good. Although I tend to use it more for bulk downloading, or to limit my speed when applicable.
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This is my favourite topic
Community
General discussionRefund?(9 posts)(9 posts)
(9 posts)