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General discussionRedeem code - code already used question(8 posts)solved(8 posts)solved
(8 posts)solved
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Posted January 30, 2016
Hi,

I had a code for the tropico 5 upgrade for 66% off.

I went and and checked if it worked which it removed the price. But I didn't purchase it at the time since my browser crashed.

I tried again but it says code already used.

Just wondering what I need to do to make the code again, I opened a gog support ticket in the morning but didn't hear back.

Will the code unlock again after a certain time?

Thank you
This question / problem has been solved by Grargarimage
Posted January 30, 2016
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pred8er: Hi,

I had a code for the tropico 5 upgrade for 66% off.

I went and and checked if it worked which it removed the price. But I didn't purchase it at the time since my browser crashed.

I tried again but it says code already used.

Just wondering what I need to do to make the code again, I opened a gog support ticket in the morning but didn't hear back.

Will the code unlock again after a certain time?

Thank you
Hello.

Contact support. You are not the only one that is affected from this bug.

Go here: https://www.gog.com/support/contact/my_orders_and_payments , select "gift/promo code issues" as the problem type and explain in the message field below your problem in detail.
Post edited January 30, 2016 by Grargar
Posted January 30, 2016
It won't reset, you'll have to contact Support, be sure to tell them the code you tried to use, they should give you a new one. I had the same issue with Pathologic Classic HD.

Edit: Ninja'd by Grargar
Post edited January 30, 2016 by NoNewTaleToTell
Posted January 30, 2016
Thnx, I will wait for the ticket to be answered and hopefully I will get a new code.
Posted January 30, 2016
Does the support team not work on friday Saturday Sunday?
Posted January 30, 2016
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pred8er: Does the support team not work on friday Saturday Sunday?
Probably not. Not sure but.... I wouldn't. :D
Posted January 30, 2016
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pred8er: Does the support team not work on friday Saturday Sunday?
They usually respond within the next day of filing the support ticket, but they usually don't respond on weekends, so you should be expecting a response on Monday.
Posted January 30, 2016
Cool thanks was wondering.
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This is my favourite topic
Community
General discussionRedeem code - code already used question(8 posts)solved(8 posts)solved
(8 posts)solved