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General discussionReclaiming GOG account (8 posts) (8 posts) 
(8 posts) 
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This is my favourite topic
Posted December 29, 2020
*Warning - Long post ahead*

Hi guys, I used Facebook log in to sign up for a GOG.com account for Gwent on Android. However, the email address used is an extremely old Hotmail one which I lost access to a long time ago.

Now I can't log onto the GOG.com account and its really stressing me out. Password reset will not help me with my issue and Microsoft is not allowing me to retrieve the old email account.

The only proof I can provide that links me to the GOG.com account is the purchases I made on the store using Google Pay.

Question - What are the odds of me reclaiming my account? I have already sent an email to support but they are probably overworked and therefore no replies from them so far.

WHY AM I SO DUMB!
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted December 29, 2020
Where's the long post?

I think you should have a good chance of reclaiming your account if you have purchase details to prove it's yours.
Post edited December 29, 2020 by clarry
Posted December 29, 2020
Sorry I'm new to this forum and it looked long-ish when I typed it out. GOG support please reply to me!
Do GOG support staff lurk on this forum?
Post edited December 29, 2020 by Toto_Popo
Posted December 29, 2020

GOG support please reply to me!
You'd better be prepared to wait a while because support seems to be crushed right now.
avatar
Toto_Popo: Do GOG support staff lurk on this forum?
Hardly. Sometimes they come out of the woods to delete some messages and lock threads, then go back into hiding.
Posted December 29, 2020
avatar
Toto_Popo: *Warning - Long post ahead*

Hi guys, I used Facebook log in to sign up for a GOG.com account for Gwent on Android. However, the email address used is an extremely old Hotmail one which I lost access to a long time ago.

Now I can't log onto the GOG.com account and its really stressing me out. Password reset will not help me with my issue and Microsoft is not allowing me to retrieve the old email account.

The only proof I can provide that links me to the GOG.com account is the purchases I made on the store using Google Pay.

Question - What are the odds of me reclaiming my account? I have already sent an email to support but they are probably overworked and therefore no replies from them so far.

WHY AM I SO DUMB!
A combination of Covid, Christmas and a slightly dodgy Cyberpunk release I expect GoG support to be overwhelmed, but they should get back to you. Hopefully quicker than Steam's 3 week ticket reply that was once Standard.
Posted December 29, 2020
3 weeks was a standard for steam? Man that's bad. I'm so bummed out right now. What a tragedy!
Posted December 29, 2020
Just make sure you reply to the automated message you receive. Just copy and paste your original message. A lot of people never reply to the automated message and never make contact (which is probably why they do it).
Posted December 29, 2020
I see that you didn't create a support ticket yet (at least not using the account that you are using to post here), I encourage you to do so. We will help.

Please also read carefully our automated messages and reply to them if necessary.
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This is my favourite topic
Community
General discussionReclaiming GOG account (8 posts) (8 posts) 
(8 posts)