Marioface5: I agree that it would be nice if GOG communicated more with us, unless there's a legitimate reason for their silences that we don't know about. That said, in some ways I can't help but think they might avoid posting about these things because of how hostile some of the people on this forum can be. There are a lot of people here, or at least a few people vocal enough for it to feel like a lot, who are constantly trashing GOG, antagonizing GOG, having fits, being overly negative, and/or spreading fear, uncertainty, and doubt caused by an irrational fears.
For example, look at the thread about the gifting restrictions. Two GOG staff members did post in that thread, and did that do any good? No. As soon as Konrad told us it was a temporary measure, people starting claiming that it would be permanent. When Destro explained why the restrictions were needed, one person went as far as to call him "a liar and con-artist". When engaging with the community just seems to make the community lash out more, why bother?
Another great example of people on this forum acting like nuts is the Victor Vran incident. The game was released with a special key for GOG users to get some items in the game (which were obtainable without the key) that required online access and an account to activate since it was implemented using an existing online system. Were the people on the forums grateful that GOG users had gotten a special little bonus? No, of course not! Instead, there was a massive backlash with people claiming that this optional bonus key was somehow DRM. The GOG staff tried to explain why it wasn't DRM, as did some forum users, but the others still wouldn't listen. Some people actually put negative ratings and even reviews on the Victor Vran store page because of it. The developers decided to make the bonus activate offline later, but can you imagine how they must have felt about the whole thing? They release their game on GOG and include a special gift for GOG users, they're all excited, and then they get this huge backlash from it. They tried to do something nice for GOG users, and they got torn apart for it. Absolutely ridiculous.
So yeah, I honestly can't blame the GOG staff for not communicating more. This forum has enough vocal people who are awful to deal with that even as someone who doesn't work for GOG I often don't want to bother with posting here. We can't expect the GOG staff, who are in fact human beings, to open themselves up for abuse when silence is clearly the better option.
I think GOG have less critics than many other places. The difference is that here they are allowed to talk about it without many restrictions so they're more visible so to speak.
But otherwise I can see both your and The OPs point. I've also ranted about something I don't like with GOG. Getting it off my chest and so on.
