I'd like to know if the website is accurate at all when it measures your computer against a number of games.

Reason: I have quite a number of games that lead to a full system crash and I've been mulling over what i might have to change via pcpartpicker but I can't figure out what the answer is.

has anybody else had this issue?

Can you tell us your system specs and one game that's giving you trouble? Then we could compare the system requirements with your computer.

Typically, the system restarting unexpectedly / blue screen of death is a sign of either faulty drivers or failing hardware. If system specs look okay for what you're trying to run,
• Update all your drivers
• Update your OS
• Check the temperature of individual components
• Check your RAM
• Check your drives
• Check your file system

Well, i was hoping for an answer to my question, about the cyri site, but anyway.

my specs are:

MSI x299m a pro motherboard

radeon rx 570 graphic card with 8gb (msi armor) (This has AMD software, could this interfere with INTEL cpu?)

16 gb of ram

Intel core i5-7640x cpu

i'm using an internal hard drive and uh.. the latest game that I bought that led to a full system crash is gas station simulator. Now when I say full system crash. that means the whole system crashes, making it so I have to power it back on. there is no BSOD or weird messages. just total blackness. system goes down. no signal for monitor.

I believe I have updated drivers and my OS. I however am not sure if the parts are overheating so i will take a look at that openhardware monitor.

there are several other games that has caused this issue. I felt it occured often enough that warranted making a tag for it.

gas station simulator let me play for maybe a total of 15 minutes before the crash.

the house of da vinci (the first one) let me play for nearly an hour before it crashed the whole thing.

first thing i do everytime i start a new game, is try to get all settings to low as possible.. seems like it doesn't always work.

Could be a PSU issue, also RAM is possible, but usually you would have some indication of an error message or blue screening (and RAM doesn't usually just die - it's normally DOA or incompatible with the motherboard/processor combination) ATi/AMD Graphics and Intel CPU isn't a problem. The RX570 is a GTX1060 equivalent, so is sufficient to run your game and the 7640x is a pretty good CPU, on a par with previous generation Ryzen.

The reason we're ignoring the website is that we don't think it's relevant to your problem. It's more likely that there's an underlying hardware failure, which a website designed to see if the parts in your computer match listed parts needed to run a game just isn't going to pick up.

Yes, that's looking most likely. If the PSU/computer is still under warranty, I'd look into returning it. You should definitely not delay and replace it ASAP if when the computer is on there's a burning smell or smoke coming from the case. Otherwise,
• Make sure the inside of the case and the exterior of the PSU aren't clogged with dust.
• Try connecting the PSU directly to the outlet, if it isn't already.
• Try connecting the PSU to a different outlet.
• Try changing the power cable, if you happen to have a spare.
You could tell us the brand, model, and wattage. That would let us check if it's enough to power your system, but there isn't much we can do to check if your PSU is faulty. The following is unrelated to your issue; hard drive drives are great for storage, but very slow for running games. Your motherboard supports M.2 SSDs, so once you resolve this, consider getting one to improve OS and game load times.

hmm. bummer. ok then the cyri website is out as an "factor" I built this computer myself two years ago. no burning smell or smoke so far. just black (full system) crashes.

the PSU is a thermaltake SMART with 600 Watts. 80+ certified. ATX 12v 2.3/EPS 12v.

Back then when I used pcpartspicker to build this, it said the whole thing need about 373 watts so I got this.. 600 should be enough. shouldn' t it?

I never planned to get a SSD, but i guess I'll look into it maybe.

It may have started with alan wake. then house flipper, then i think cooking simulator (not sure, I never tagged it) but dying light may have made it worse.

one odd thing is that i played mousecraft with no problems, until i tried gas station simulator or house of da vinci and naturally those caused a full crash. so i uninstalled GSS and HODV, then the next time I played mousecraft... *CRASH* very odd.

i never finished any of those games except for house flipper and dying light.

I meant more in terms of how long ago did it start? Six months? Or did you play Alan Wake as one of the first games on your PC?

oh boy. let's see. i can't recall when it first started, but i know alan wake was the first game that caused this kind of crash. older games were fine, usually.

i believe i ordered the parts in december 2019 and built in january 2020. maybe a month or two after that, i could have tried alan wake.

but there is something i didn't mention. ever since day 1, every time i boot up the computer, there is a screen from the mobo (i think) that tells me that the ram sticks are in the wrong spot. I kept ignoring it for a while then one day, i switched the spots. the next time the screen came up, it told me to put the sticks in the spots i had them in originally. The mobo has 4 ram slots, but apparently the cpu can only use two "channels"

16 gb of ram should be enough, but would another 16 stop that screen, i wonder. I built this thing by reading the dang manuals lol.

Based on your latest information, we cannot rule out bad or poorly seated RAM as a cause. Is your RAM on your motherboard's compatibility list (usually more of a problem for Ryzen than Core, but worth checking). Are you running the RAM stock or using an XMP? Did the crashing start before or after you moved the RAM?

Personally, I wouldn't add more RAM - RAM only really works in matched pairs, and I wouldn't like putting two pairs in that weren't matched with each other either.

Have you tried memtest86 (put it on a USB and boot to the USB). It will take a LONG time, but will check your RAM. Bad news is that it might not pick up errors (they recommend running it a lot of times), but if it does pick up an error, you know you probably have a problem.

Unfortunately, this isn't going to be quick or easy to diagnose/fix. Ice Mage's original troubleshooting steps may be your next stop...

I tried to go to that web site, but my computer can't run it. :(

That's crucial information and definitely not something you should be ignoring. As noted by pds41,

• Double-check that the RAM specific model / part number is compatible with your motherboard. If this information isn't in the manual, check both the motherboard and RAM manufacturer's websites.
• Go back to the manual and double-check that the RAM is properly installed, in the correct slots. Take it out, then put it back in, to make sure it's properly seated.
• Check the RAM like I originally suggested. Whether you use Windows' own memory testing tool or Memtest86 makes no difference.
Checking the temperature of various components is quick and easy. We've already circled back to checking the RAM. I don't think anything else in my original reply is likely to cause the system to unexpectedly power off, though it's worth doing regardless.
They expect you to run an executable so they can compare your system specs. Best avoided on principle.

hoo boy.

i opened up my pc and yes. the parts are compatible.

the manual for the mobo said to have them in dimma1 and dimmb1. i had them in a2 and b2 whoops.

so i moved them. amd radeon software, win mem diagnostic tool, memtest86 said when i have the ram sticks in a1 & b1, i only have 8 gb of ram.

btw, wmdt and memtest86 said everything was fine. no errors. (except i have 16 gb, not 8!)

so i switched back. (the screen telling me to move sticks back to a1 and b1 came back) now i see my ram registered as 16gb.

8gb made things slower too.. i couldn't post my results here earlier. wtf?

now i'm going to try wmdt and memtest86 on a2 and b2 but i am beginning to suspect that the motherboard may be the culprit. 3 out of 4 slots working?????