fishbaits: Perhaps they could've worded the other part better:
"Q: What can the community do to help make games available via GOG?...." reply "First of all, many thanks for your support!
We've heard about you bothering devs and publishers about GOG.com quite a few times during last years ;) All these letters, requests, questions that you send towards devs count. As for big publishers - we've never heard about them getting any of your support tickets. Still they've mentioned quite a few times you guys being active on social networks ;). In any case, we are happy with support you are providing us with and your kind words always motivate us to do more."
mechmouse: I'm rather chuffed. And will continue to
bother publishers as politely as I can. However I think I need to find another vector for approaching the larger publishers.
Big ones require a careful balance of politeness, patience/endurance and constant nagging with brakes in between to give time to answer and no shyness to slap an overarching e-mail (ie. dev company -> publisher -> company that owns publisher; can take some researching; lots of companies seem to have their email addresses not that accessible anymore.) address if you think one party is not able to answer/might have mailing errors (aka is totally ignoring you) to politely ask if everything is ok and if there are other places to ask.
Always make sure to have the whole mailing process included even if you get one-liner answers with removed mail process; especially when including/moving it to another e-mail address which can reduce running in circles. After a long ping-pong someone from deep sil... ehm... the company you contact might have a real person that can answer/enter a dialogue with you. And even if its not the answer wished for at that point you can be sure someone (probably even many someones) read it.
If its an answer which makes you face-palm and might invite a wise-cracking answer (i.e. "we rely on steam for copy protection/anti piracy"): Don't. Let a day or more pass, thinker upon an productive answer and stay calm :)
Always expect to be in contact with ppl who might only care to get by the day, don't like to get disrupted with they daily work routine and might not even know about the game you are talking about much less care where it is sold because thats higher paygrade stuff.